Best Western Classic Inn

The shower was not usable until the third day. Plugged up. Finally repaired, but tub not cleaned after repair, and we had to ask someone to clean it. Door to bathroom was dirty, had to clean all handles and switches with wipes. Breakfast was fine. Staff was friendly. We just need more cleanliness. less

We had stayed at this hotel several times in the past and were very satisfied with our stays. However, we were surprised with our stay this time. The hotel is apparently undergoing a renovation, although we were not advised prior to arriving at the hotel. Upon check in we were given a room on an upper floor to mitigate any possible nosies. However, the floor were assigned was apparently undergoing a renovation. There were large pieces of furniture in the hallway. When we entered our room we notice that some furniture was absent - a sitting chair, corner lamp, a lamp for the desk. Also there was not electrical outlet near the desk. Although the room was recently painted and some new carpeting the paint was sloppy and there were some loose fixtures in the bathroom. We were offered another room on the same floor, but it was in the same condition as the room we were originally provided. Also the breakfast bar was not the same quality and diverse as it had been during our previous stays at this location. Although this hotel is easily accessible to the nearby interstate I would not stay at this location again. less

The hotel is clean and newly decorated/renovated with friendly staff. I've stayed here multiple times for work and have never had a bad experience. Definitely a great place for the price point. It is pet friendly if that impacts your decision in any way. less

This review is more about a documentation of our recent visit. First, a quick review. I like this motel. It is convenient to the interstate and dining (local and chain restaurants), it is clean and comfortable and the breakfast is good for a moderately priced motel. Now about our recent visit! If this was our first experience with Best Western or this motel, it would be our last. We frequently stay at Best Western motels; in fact we used some of our loyalty points for this stay. This was the fifth time that we stayed at this particular location and had a totally unexpected negative experience. The facility is undergoing an update and the halls were a little congested (not a particular problem). The issues started immediately after check-in. The luggage cart was a pain to use. It did not roll well and so I had to struggle with it from the car to the room. After returning the cart to the lobby, I returned to the room and walked right in without using a key card thinking that my wife left the door unlocked for me. Not the case, the latch wasn't engaging properly. When we first got to the room the TV would not turn on using the remote, so the desk clerk came and performed a reset which took care of that problem. At that time I showed her that the door did not latch properly. She did not offer us a different room nor did we request one which could have been a mistake, but we didn’t make an issue of it. That the door did not close securely and lock was something we verified for sure when we returned from dinner. I thought my wife headed to the room ahead of me while I parked the car and I did not have a key card. Taking the stairs which were right next to the room and thinking that my wife was already in the room, I pushed the door handle and entered the room without using a key card. Once again I thought she left it open for me but actually she arrived after me. Fortunately nothing was missing from the room. Since the dead bolt and bar lock offered sufficient security while we were in the room I did not to ask for a different room. Shortly after getting to the room (when we first arrived) we were able to log onto the internet without much difficulty. However, the connection was slow and later in the evening it just dropped our connections and while I was able to reconnect only after numerous attempts, my wife was never able to regain internet access. During the night my wife used the toilet. When she attempted to flush it, the flush lever turned but the toilet did not flush. In the morning I used the toilet and when I attempted to flush, the lever fell off. I was able to flush only by removing the tank cover and pulling the chain. All of this being said since we’ve had good experiences in the past, we will give them another try in the future and hope all of this can be attributed to management being ill prepared for all of the renovations. less

An overall rating of 4 out of 5 stars? Are you kidding me? Going on 11pm and room suddenly started shaking like there's an earthquake or a jet is mere yards overhead and about to crash. Looked outside and it turns put there are train tracks just a few yards from hotel. Several minutes later and room started shaking again from another train rushing past in the opposite direction. ....Now nearly 1am and there has been a random pounding, thumping, scraping noise for the last couple of hours, and something that sounds like a giant sheet of metal being flexed back and forth. Finally passed out from exhaustion. 3:45am awakened by two sharp loud thumps next door. Suspect noise all night has been caused by some kind of poorly maintained mechanical equipment. Any way to give this place a negative 5 star rating? less