Bad For Longer Stays . . . And Definitely Not With Pets
We chose this hotel, as we travel for work with our pets, and their website claimed they are 'pet friendly', with a fee of $10 per pet, per night. For a nightly rate, that's reasonable . . . but when... more
We chose this hotel, as we travel for work with our pets, and their website claimed they are 'pet friendly', with a fee of $10 per pet, per night. For a nightly rate, that's reasonable . . . but when you're staying for four months of work, it adds up quick. We have a five year old female lab, and a six year old male cat . . . both are fixed, and the cat is declawed. Neither have ever caused any problems during any of our hotel stays.
We spoke with 'Sam', the GM, about getting a possible discount, as just the pet fees alone would total $2,440 for our total stay . . . a hefty chunk, considering all the other expenses of living/working on-the-road. After some haggling over a possible price reduction, Sam told me the best he could do on the pet fees was $1,900 for the entire stay. He also said that we were lucky to get that, since he had given our Company a reduced rate on our room. I tried to explain to 'Sam' that the Company pays for the room, but we are responsible for the pet fees. He then informed me that because of the reduced room rate, he required that we pay the entire $1,900 up front, and that it would be non-refundable, in case my fiance was sent to another location to work.
I told 'Sam' we were unable to pay the entire $1,900 up front. His response to me was that we would need to find other accommodations. Period. 'Sam' then informed me that the hotel was in the middle of some major renovations, and we would be required to change rooms 4 - 5 times during our four-month stay. I definitely was given the impression that 'Sam' did not want our business.
We ended up staying only one more night at the BW, then moved to a new location. After over a year's worth of hotel stays from Ohio to California and back, this hotel had the worst customer service I've ever experienced. And the other Front Desk personnel are just as bad . . . no smiles, no greetings as you pass through the lobby. I noticed the same attitudes when they dealt with other guests.
There were other issues with this BW: a king mattress that felt more like a box spring, a bathtub/shower that was yellowed and stained, and one small elevator that shook and jumped as you moved between floors.
We would never stay here again . . . with or without pets! less
Sam P, General Manager at Best Western Classic Inn, responded to this review
I am sorry that we were not able to work with you on pet fee as to your preference. We did our best to accommodate with the existing pet policy. We usually never offer discounts on pet fee, but since yours was extended stay we did our best to accommodate your needs. Your business is important to us hope we will be given another opportunity to serve you better.