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Disclaimer, I am not usually a two star hotel person, but the selection in Richmond is limited.
The lighting is atrocious, it feels like you’re in a classroom with bright bare white lights. The TV i... more
Disclaimer, I am not usually a two star hotel person, but the selection in Richmond is limited.
The lighting is atrocious, it feels like you’re in a classroom with bright bare white lights. The TV is grainy, and you’ll have maybe 10 channels to choose from. The toilet got clogged on day #2 and since the phone wasn’t working, I had to walk downstairs to let the front desk know. The teenager in charge gave me a plunger and added that I didn’t have to return it if I didn’t want to. Wonderful, just wonderful.
The hotel is located right behind the railroad so forget about getting some rest. Not that the bed, hard as a rock would be enticing anyway. I also found a cockroach in my room crawling the wall.
Delightful stay, truly. I don’t know how in the world other people found this hotel half way decent, but the holiday inn across the street was much better. less
Sam P, Manager at Best Western Classic Inn, responded to this review
Thank you for staying with us and we appreciate your feedback with regards to your recent stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.