Best Western Classic Inn

We were happy to get off the road and find this hotel... nice that it had a little fitness center and an indoor pool ( though we didn't use the pool). Room was clean and had no musty smell, bed was comfortable. Breakfast was convenient and items well stocked. I did hear the train early in the morning, maybe because I was half awake, it was not an issue for my husband, my daughter, or me. Good value, I'd stay again if in the area. less

We found this property to be very clean and very basic. The room was clean and spacious. It was equipped with a small refrigerator (no freezer), microwave, flat screen TV and hair dryer. The bed was comfortable and bed linens and towels were average. On the down side, we traveled with a small dog and requested a room on the first floor. Instead we got a room on the third floor. This turned out to be a good thing as we discovered that the hotel is located near a train track. If you're looking for a good night's sleep and the sound of trains do not bother you, it's a descent choice. We slept fine, once we realized it was a train we were hearing. Just a note, if you're traveling east, you may want to choose a hotel in Indiana before crossing into Ohio. We found the room rates on the Ohio side of the boarder two to three times more expensive for a similar basic room. We would stay here again. less

I want to like this hotel. The people were fine. The room was fine. But they charged me triple for one night. It's a good thing I look at my credit card bills otherwise they would just keep the money. I've called to try to get the extra two charges reversed but you apparently have to wait for a manager. Pretty terrible, shady service. less

This may be the best designed "accessible" room we have ever stayed in, and we have stayed in many. Room 115 was king bed room with lots of space to maneuver a wheelchair or walker. The bed was not too high and transfer was easy. If I were to design an accessible bathroom at home this would be it. The roll-in shower had plenty of grab bars, a fold down padded seat, and all shower controls were within reach of someone seated, including the flexible hose shower head. The floor was a rough textured tile that was very slip resistant. All shower water sloped back down into the shower drain. There was adequate counter space at sink and the mirror low enough for a seated person. Toilet was the slightly higher style which was nice. Room was clean and quiet. Staff friendly. And this property is pet friendly, even had a bowl of dog biscuits at lobby. Breakfast was great. Hot eggs, sausage, biscuits and gravy, fresh fruit, waffles, cereal, fruit, yogurt, coffee, tea, juice etc. Very clean and well stocked. My only minor issue was the "accessible" room was at the opposite end of the hallway making it a long walk for someone using a walker. less

I can always count on a enjoyable stay at Best Western in Richmond, IN. The room and hotel itself is always clean and inviting. The entire staff is friendly and always ready to help with anything I've needed. I definitely recommend this hotel to anyone traveling to or through the area. less