Best Western City Hotel Leiden

The hotel is located within walking distance of the station. We arrived at half past three. Although the check-in time was at 3 o'clock, it was immediately checked whether a room was free. The room we received was nicely furnished and clean. There was coffee and tea, and everything worked properly. The breakfast was extensive, with lots of choices. Everything was well looked after. The hotel is not far from the city center. There is also an elevator available. less

I was initially a bit bemused as the doors on the wardrobe were shaky, no information sheet (hence couldn't use wall safe with confidence) and code for Wi-Fi only found later on my key card folder. Had to reorganise the power lead for it work near the desk (but good it had four slots). There was no light at the narrow desk in the bedroom and the seat in front of it was a bit wrinkled. Bathroom mixed - no light over the mirror - shower without any door, no floor mat, small bath towels, but shower worked okay and the sink was huge and the bed very comfortable. But I liked the location and began to feel less critical. The breakfast was good and the light and spacious room where it was served had a good view of the street to people watch. Boiled and scrambled eggs, cheeses, apples and other fruits, salami, cereals and salad. baked beans, good range of rolls and teas - plus juices. Toaster available and decaf coffee on offer. less

Location can't be beat as it's in the middle of the city centre. Room was basic and clean everything in there you need. I understand room is not ready at 11.30AM, but if they could have brought the luggage to the room when it was ready it would be a better stay. Now I had to wake someone up at 2.00AM when we got back from a wedding to get our luggage. That's a hassle for guests you can easily fix. less

After a day of cycling we were looking forward to a best western stay. But we were disappointed. Wifi was down, our room safe was broken. Inquiries at the front desk were met with shrugs. Our room was small, but quaintly furnished with large antique furniture. Overall, it was clean and adequate. less

the bells across the street from this hotel rang every hour and we could not get any sleep. the receptionist (woman) was unfriendly and the food for breakfast was just ok. i would rather stay in another place next time less