Due to COVID-19 I'd to cancel a reservation done for 17 people and I've been told that the deposit (€1,335.00) done in December 2019 is lost and can't be refunded. In the meantime, cancellation policy... more
Due to COVID-19 I'd to cancel a reservation done for 17 people and I've been told that the deposit (€1,335.00) done in December 2019 is lost and can't be refunded. In the meantime, cancellation policy for USA, Canada and Carribean is as follow : "Guests with existing reservations for any future travel date may cancel with 24 hours' notice for a full refund" ????
So, If you have an hotel reservation to do in Leiden, I strongly recommend that you choose another hotel if you don't want to have to pay ... FOR NOTHING !! less