Best Western City Hotel Leiden

Hotel was clean, breakfast more than ample, staff helpful and a good location. Be aware if you get a room on the front there is a clock than bongs every hour and every half hour but we got used to it. less

Where to start? 1. The internet doesn't work, 2. The bathroom layout is bizarre, including having a mirrored view of the toilet being used from bed, while the door is closed!!! 3. Lots of street noise, 4. Tiny creaky bed, 5. Tiny room in general, 6. Definitely not a budget price Our last experience want as bad as this one was, and the breakfast is quite good, hence the 2 stars instead of 1...i less

I am not sure why this is categorised in B&Bs rather than hotels. There were three really excellent points about this hotel. The breakfast was very good for a hotel in this price range. Secondly, it was very nicely furnished with quite original furnishings too. Thirdly, it was very cheap. In addition, the location is nice; it is ideally placed between the centre and the station in a quiet area of town. However, I will highlight three problems. The wifi was a nightmare. It was intermittent at best and we spent a long time trying to access it. That made it difficult to plan our days out and if I were there for work, it would have made life impossible. Secondly, the rooms at the front are noisy. We got used to that by the second night and, of course, it is not the fault of the hotel. If you are used to city living, you will probably be okay. Thirdly, it was rather annoying that, as well as a double room, we booked a room with two singles pushed together which we expected to be able to separate for our two sons and we were given a small double bed (all the double beds seem small). Fortunately, our second son did not come with us as we had expected, so it did not matter. It is, though, a good value hotel, and Leiden is a very good place from which to explore the rest of Holland. less

The hotel is located within walking distance of the station. We arrived at half past three. Although the check-in time was at 3 o'clock, it was immediately checked whether a room was free. The room we received was nicely furnished and clean. There was coffee and tea, and everything worked properly. The breakfast was extensive, with lots of choices. Everything was well looked after. The hotel is not far from the city center. There is also an elevator available. less

I was initially a bit bemused as the doors on the wardrobe were shaky, no information sheet (hence couldn't use wall safe with confidence) and code for Wi-Fi only found later on my key card folder. Had to reorganise the power lead for it work near the desk (but good it had four slots). There was no light at the narrow desk in the bedroom and the seat in front of it was a bit wrinkled. Bathroom mixed - no light over the mirror - shower without any door, no floor mat, small bath towels, but shower worked okay and the sink was huge and the bed very comfortable. But I liked the location and began to feel less critical. The breakfast was good and the light and spacious room where it was served had a good view of the street to people watch. Boiled and scrambled eggs, cheeses, apples and other fruits, salami, cereals and salad. baked beans, good range of rolls and teas - plus juices. Toaster available and decaf coffee on offer. less