Best Western City Hotel Leiden

A substandard hotel, which looks, feels, smells and is old. If I rate it poor and not terrible, it is only because of its friendly and helpful staff, for the interior hotel of the hotel in truly terrible, with a pervasive mould-kind smell of 'oldness', tiny rooms, cricking doors, small and hard-to-open closets. Breakfast was okay. In many years of traveling throughout Europe, I dare say this is very probably the most substandard hotel I ever stayed in, to the extent that (for the first time ever) I cut my stay short and moved to another place less

The hotel is situated in the city center, not far from the railway station. Rooms and bathroom are modern and comfortable. The only negative thing I can think of is that I found nails on the floor of the room. But for the rest I had a perfect stay. The breakfast is fabulous. There is such a large variety of things you can eat. They have thought about everything. It's the best and largest breakfast I have ever seen in a hotel. I would certainly come back when in Leiden. PS: there is an interesting restaurant nearby. It's called Holle Bolle Gijs and you can have a hot meal for 15 euro's or less. I can recommend their spare ribs. less

The hotel is in an location for getting around Leiden. The staff were all very friendly and extremely helpful. We had a comfortable room with air conditioning, although some of the others in the group of 45 or so didn’t have the same experience and had to make do with fans on what was an extremely hot weekend The included breakfast was excellent with plenty of choice at all times. less

Having found this hotel, we always stay here as a base when we visit friends in the Netherlands. The room is spacious and comfortable. The breakfast is great and worth the money The breakfast room is a bit cramped with people, so go down earlier if you can All staff polite and helpful less

It has a good location, secure bike storage and the beds were comfy, but that didn't make up for its failings. We had a very narrow twin room that was not only tiny but extremely inconvenient. It might have been OK as a single room. The beds couldn't reach the wall at the head end so one couldn't sit up but almost reached the wall at the other end. There was nowhere convenient to put stuff. The lighting was poor. The shower room was horrid - dim lighting, shower flooded floor, loo only worked on short flush and needed a good clean, extractor didn't work and we were instructed to close the door when showering as the steam would set off the fire alarm! Poor sound proofing - we could hear whenever the next room flushed the loo. Breakfast was dull and there was no coffee machine, just awful coffee in an urn. Glad we were there only one night. But we enjoyed Leiden. less