Best Western City Hotel Leiden

With typically small rooms like all Dutch hotels, the Best Western City Hotel gives excellent value with exceptionally helpful front desk staff! Every room has a smartphone loaded with maps and a guide to local attractions that guests are welcome to use at no cost. The phone also makes local calls and international calls to select countries! It would have been really useful if I had stayed more than a day but it was very handy in any event. The bed was very comfortable, the shower had lots of hot water and good pressure. My only complaint was the usb oitlets didn’t work and the kettle boiled water only once...it wouldn’t stay on for the second cup of tea I wanted less

We stayed in a comfort room for just one night and everything within was perfectly comfortable and adequate for us as a couple. Sighted in a good position for a conveniently walkable city I would recommend this hotel in what is a very pleasant (not that big) university city. The breakfast is an additional charge that we passed on as we had eaten a large meal the night before so we cannot comment . less

The hotel is nice, my room was spacious and clean, but the furniture was maybe a bit old and the bed wasn't so good because the mattres was kind of unstable. The staff is very friendly and the owner is a very nice person. Since I couldn't have breakfast, leaving very early in the morning, they prepared me a breakfast box every morning with a lot of food in it, to bring it with me. The hotel has no gym, unfortunately. Also no parking, and in the area wasn't so easy to find a parking lot. But there is a good public parking not so far, with free shuttle from 6 am until late night at a reasonable price. So that's not a big issue. The location of this hotel is excellent, close to the city center and in an area full of restaurant, bars etc. Great if you want to visit Leiden or the surroundings, since also the train station is not far. less

Friendly staff sure but the overall experience is disappointing. The hotel is desperately in need of an upgrade, in every respect. And definitely not suitable for business people, not at all. Would not stay there again, sorry to say. Building has the potential though. So why not make the necessary investments? less

I'have been here for few days. The rooms were very clean. Breakfast was very really good and specially the staff has always been kind and always ready to help me for any problem I had. The position is also great: 15 minutes walking from the station and 5 minutes walking from the city center. less