Best Western City Hotel Leiden

After having stayed in boutique hotels that charged less, this was a bit of a come-down. It had a small room and very basic and minimalistic. On the plus side it had a coffee maker in the room. On the down side, the lighting was awful. One lamp had no way of being plugged in and the overhead light needed a bulb. The desk couldn't help until the following day, which by then was too late! less

I have to write this. Friendly staffs, nice location, and well prepared breakfast! These are good points. The amenities are poor (even i cannot find the tissues...) and the hotel room itself reminds me the motels on the highway exit in the 80’s though. I almost paid usd 600 for 3 day including tax and breakfast but it makes me feel to leave Beautiful city Leiden as soon as my business ends. less

This hotel is in a great location in the beautiful town of Leiden. The rooms are fairly basic. If you want fancy, go elsewhere. Some of the rooms are on the small side. I stayed with a group, and I knew my room mate - just as well because the room was VERY “cosy”. I was impressed by the comfort of the bed and the high quality linen & towels. The room also has tv, safe & kettle with tea and coffee. The bathroom was large and clean. Shower gel and soap is provided. Breakfast is excellent- great choice, nicely presented. There is also free coffee in the foyer which is really nice. Check in & check out were fast and friendly. I would not hesitate to stay here again. less

I stayed here for a week as part of a group of women. Nice hotel in quaint location, Central to station,shopping and eating. Comfy beds, clean room, very nice and friendly staff and a good breakfast buffet made it a great stay for all of us. Nice touch with free coffee and biscuits in the lobby and lovely Dutch sweets at the front desk. less

With typically small rooms like all Dutch hotels, the Best Western City Hotel gives excellent value with exceptionally helpful front desk staff! Every room has a smartphone loaded with maps and a guide to local attractions that guests are welcome to use at no cost. The phone also makes local calls and international calls to select countries! It would have been really useful if I had stayed more than a day but it was very handy in any event. The bed was very comfortable, the shower had lots of hot water and good pressure. My only complaint was the usb oitlets didn’t work and the kettle boiled water only once...it wouldn’t stay on for the second cup of tea I wanted less