Best Western City Hotel Leiden

This hotel is in a great location. Close to the old town, and the train station. Lovely breakfast room. Get a table by the window, and you can watch the morning "rush hour." Everyone on their bikes! The rooms have great beds with wonderful quilts. Downsides are that the rooms are very noisy (no soundproofing). You can hear every noise in the hallway, and the bathrooms are tiny, barely room for one! less

The hotel is very well located close to to everything. Excellent wifi and nice staff. But the hotel is very very noisy. You can hear everything from other rooms or the street. The room and specifically the bathroom were pretty dark. Lights are too low. The showerhead was fixed. The bed was very bad. Breakfast can take a long time if there are too much people. Orange juice was disgusting. Expected way better considering the price. less

10 minutes walking through the city and you will be there. No roaring advert to notice, - just check the address properly, as we missed it on the street. The location is great, 5 minutes to the historical centre of town with lots of jolly people, barges on the water, bars and restaurants. The hotel needs renovations badly as even the entrance door looks like that of a barn, swinging to the sides and not closing properly. The service is OK. The room is small, the furniture is out-dated but the beds and pillows are comfy. The fan in the toilet is ever working and not switchable. The church across the street chimes at night and may be a big nuisance to those who does not sleep soundly. It can awake you in the small hours. There is a fan and a safe in the room; in the toilet only one hook for several towels is to be found. There is a tremendous need for more wall-sockets, as even the electric kettle on the table cannot be switched on. We did not use their router wi-fi. The floors are wooden everywhere, no carpets to kill strange sounds, and the walls are so thin that the sound of the falling water from the neighbours' toilet awakes you any time. The cleaning was daily and good. The breakfast is OK, a bit better that in similar 3 stars hotels, offering sausages, eggs, jams and cheese but will bore you in 3 days through no variety. The meat and chess products are hidden in a small glass refrigerator, which forced people to line up - only one person can manage it at a time - never seen before. You need to pay a city tax additionally by your leave. We will not stay again at this hotel, though the general opinion is rather positive. less

Right in the centre of Leiden- a five minute stroll to bars and restaurants around the port area, and a couple of small local bars across the road. Around a 10 minutes walk to the railway station. The hotel itself a little dated; the bedrooms are clean but old fashioned- the bathroom ,however was newly decorated. The breakfast was good with several hot and cold options. We thought the rooms were overpriced by around 30 Euros a night- if we'd had payed 80 a night we'd have marked it as a 4*. less

Nice room and good breakfast included with the room. On street parking and 13.50 euros per day. When I tried to get change for parking the hotel could not help me and told me to go to the florist next door. The meter would not take my credit card to pay. Walking distance to port and train station. less