Room had bedbugs, breakfast and view were great though
18/09/2018 stovetop1987, Vancouver, Canada
Stayed here for 3 nights. Decent location but has an uphill climb of about 10 minutes to get to blue mosque and hagia Sofia. Found 3 bedbugs in the room/bed after the first night. Squished them and th... more
Stayed here for 3 nights. Decent location but has an uphill climb of about 10 minutes to get to blue mosque and hagia Sofia. Found 3 bedbugs in the room/bed after the first night. Squished them and they had blood in them which explains the bites on my body. My partner was not bitten despite sharing the same bed. Room had a lot of dust floating around but otherwise was spacious. Room includes free bottles of drinking water that were replenished daily which is nice and also had a mini fridge. View is amazing. We could see the Sea of Marmara from our room. Breakfast was good. Wifi was spotty at times and the username/password reset after the second night which seems to be a common occurrence with BW hotels in Turkey. We stayed at the BW Premier Cappadocia and had similar issues. less
BWThePresidentHotel, Konuk İlişkileri Müdürü at Best Western Citadel Hotel, responded to this review
Dear Valued Guest
On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BW CITADEL HOTEL”.
Please accept our sincere apologies for the inconvenience experience during your stay with us.
We are pleased & honored serving you.
We always look forward to your next arrival for new opportunities for serving you more.
Selami Taşkın (Mr)
Guest Relations Manager