Would not stay here again
02/03/2018 Jim J, Inman, South Carolina
I stayed here for 4 nights/5 days. While check in and check out were fairly quick, as other reviews have stated, customer service is severely lacking. I walked up to the counter for check in and she s... more
I stayed here for 4 nights/5 days. While check in and check out were fairly quick, as other reviews have stated, customer service is severely lacking. I walked up to the counter for check in and she said "how may I help you?" When I said I'm checking in she looked at me and with a sarcastic and rude tone said "Ok, what's your name?" I travel all over the country. What I said is how people answer that question. It's common place. I answered your question and now you ask for the information you need to check me in. That's how this works. Whether you agree with that fact or don't enjoy your job is none of my concern, don't put your crappy attitude on display.
For the remainder of my visit not a single employee greeted me when I walked in or out of the hotel and there were very few smiles from anyone.
The room appeared clean albeit somewhat dated. The pillows are some weird extra small squares you get to sleep on. These are common at Best Western which is one of many reasons why I avoid Best Westerns, but it's Peru Illinois and there are not many other options.
I doubt I'll be in Peru, IL again but if so I will choose another place to stay even if it's farther away. less
Soledad M, Director of Sales at Best Western Circus City Inn, responded to this review
This is Peru, Indiana......... If your review is for this Property
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.