Best Western Circus City Inn

i am working at a location only a few miles from this Best Western location, and it is the closest hotel, and the best hotel for my needs. It's clean, and fits my needs perfectly. I have stayed multiple times, and will continue to stay here as long as there is availability. less

April was very pleasant and has great customer service skills we had reserved and prepaid for a suite to stay in for a week for me my spouse and our 11 year old daughter the suite we originally was put in had one king size bed which we knew about an advance and two chairs and the living quarters so that put all three of us sleeping in the one king size bed. After a couple of days are air conditioner stopped working in our room when we informed the night employee April she went above and beyond to not just move us to another Suite but you move us to one that had a pull out couch in the living quarters so are 11 year old daughter was able to have her own bed and made all of us more comfortable for the remaining time of our stay because we had more privacy. She also signed us up for the rewards program that we were never informed about until we spoke with her so that way we were able to start earning Rewards she made sure that we were going to be able to stay in the same sweet we are already in when we informed her we were most likely going to be staying an extra week. He is an excellent employee and perfect for front desk she has great people skills and just very pleasant to speak to. less

Me my wife my daughter and my youngest son a close friend and my cousin and his wife made a trip to Peru from northern Indiana to take motorcycle training classes we had the cleaning lady get extremely rude with my wife and daughter because they had politely asked her not to clean our friends room next to us while we were gone at our classes she got rude with them said I got to do my job because he forgot the privacy card on the door being they had people right there asking them not to they should have left it alone on top of he noticed some of his personal items had been rummaged through the rooms themselves were not too bad could have been a little better the thing that makes me the maddest is I had somehow forgot my pay check on the desk but nobody called me to say anything about finding it when it was left in the open but they had the audacity to call and accuse me and my family of stealing blankets off their bed before ever asking the cleaning staff about it .being only half the blankets was taken I feel maybe the cleaning lady tried setting us up cuz the cleaning staff would have took all the blankets besides my car was loaded before I went to my class if they tried stealing blankets they would have seen it when they went past the main desk after I mentioned getting a lawyer if they charge my card I was called back and informed that the blankets were found in the laundry I am 100% against thieves and absolutely heated to be accused of stealing it was extremely rude and uncalled for very unprofessional I will never go back nor will I ever recommend this location to anyone on top of the pool was ice cold like water out of the hose where my kids could not even enjoy it the breakfast was absolutely terrible they gave a brown paper bag with a dry nasty muffin a chewy nutrition bar and a bottle of water definitely the worst breakfast I have ever been offered at any location by any hotel this is extremely sad and I hope by filling out the survey they cannot only do something to make us feel better about our stay and the way we were treated do better about the way they handle things in the future thank you for reading less

My family had to travel for a business trip When the coronavirus was beginning to shut down work. The staff was wonderful. They helped us find somewhere to get take out to eat since all the restaurants were closed to sit down meals. The staff was constantly disinfecting the lobby area. They were friendly during this trying time for all of us. less

Experience, rooms and breakfast always top notch. Sol and her staff always go the extra mile to elevate the guest experience. Indoor pool is being remodeled and will be open soon. I'll bring my suit on the next visit! less