Best Western Circus City Inn

The room was spacious and clean, staff was friendly. They are currently undergoing remodel of the breakfast room with no huge mess! The location is great and close to restaurants and shopping area. Would stay here again. less

I stayed here for 4 nights/5 days. While check in and check out were fairly quick, as other reviews have stated, customer service is severely lacking. I walked up to the counter for check in and she said "how may I help you?" When I said I'm checking in she looked at me and with a sarcastic and rude tone said "Ok, what's your name?" I travel all over the country. What I said is how people answer that question. It's common place. I answered your question and now you ask for the information you need to check me in. That's how this works. Whether you agree with that fact or don't enjoy your job is none of my concern, don't put your crappy attitude on display. For the remainder of my visit not a single employee greeted me when I walked in or out of the hotel and there were very few smiles from anyone. The room appeared clean albeit somewhat dated. The pillows are some weird extra small squares you get to sleep on. These are common at Best Western which is one of many reasons why I avoid Best Westerns, but it's Peru Illinois and there are not many other options. I doubt I'll be in Peru, IL again but if so I will choose another place to stay even if it's farther away. less

I was placed into separate rooms over my stay. Those rooms were dirty. Housekeeping never did remove the dead bug on the wall over the heating unit. Parking was adequate. Laundry room facilities out of order. Breakfast items were large in quantity but short on quality. less

For anyone who has done the pool birthday/sleep over party at the local Best Western in the past, forewarning, they are incredibly rude now, and refuse to work with you, or allow it without pushing their meeting room at another $100 on top of your room reservation, and only allowing the kids spending the night to swim. They also claim 10-15 people is just “too much” for them to handle. (If so, how does their hotel handle all of the guests, if all 62 of their rooms would get booked?) They claim this policy has been in effect for “years” when we did this just last January of 2017 with no issues whatsoever. less

This is the only chain motel in town and you can tell. I was not given my room upgrade I should have been or even the type room requested on arrivail but was upgraded the next day, The TV remote in the new room didn't work and they got it to parcailly work and I had to remind them the next day that it still didn't work and they got us one that worked. We went to the pool and the desk clerk said there is no food or drink allowed. I pointed out that the sign only says no glass containers and she said with an attitude "Well that's our policy". They have made some upgrades to this place in the last year but I think from now own I'll drive on into Kokomo. less