Best Western Chula Vista/Otay Valley Hotel

4450 Main Street, Chula Vista, California, 91911-6508, United States
based on 348 reviews Trip Advisor Logo
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Best Western Chula Vista/Otay Valley Hotel

Endless adventure and entertainment awaits at this Chula Vista hotel that is located right on the border between the US and Mexico. Nearby San Diego, CA is known for picturesque beaches and fine dining. Check out an event at the Sleep Train Amphithea show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00
4450 Main Street, Chula Vista, California, 91911-6508, United States

Reviews of Best Western Chula Vista/Otay Valley Hotel

Traveller Overview:
3.5 Rating: 348 reviews
Excellent 27%
Very Good 32%
Average 19%
Poor 10%
Terrible 9%
Rating

reesav2021, wrote review 07/07/2021

15-20 minutes from Imperial Beach

And that's about the only positive. The room was dirty and outdated. The tv only worked when it wanted to. Mosquitoes everywhere - we must have killed at least 5 in the 1st hour we were there and neve... more

Owner Response
Selina Valladolid, Marketing at Best Western Chula Vista/Otay Valley Hotel, responded to this review
Dear guest, We apologize for the experience that you had during your stay. We thank you for letting us know where we need to improve as we are always thriving to do better. We have many rooms to clean and we do our best to keep them spotless. We are working hard to make sure that we provide a room that is beyond our guest expectations. Therefore we apologize. We hope that you give us another opportunity to demonstrate that we are a very clean hotel. Sincerely, Victor M. Carrera General manager
Rating

kanil2021, wrote review 05/07/2021

San Diego Vac

One of the best stay .... lovely neighborhood but out skirts.. we didn’t mind. Modern, very clean, very spacious and pleasant. Energy efficient and god break fast. Loved our stay .... highly recommend... more

Rating

david2757622, wrote review 27/06/2021

Don’t do it.

Bathroom was dirty, carpet was dirty, spilled water on the tile and when I wiped it up the tissue was caked in dirt. Room smelled musty, walls were thin, could hear every word from the outdoor hallway... more

Owner Response
Selina Valladolid, Marketing at Best Western Chula Vista/Otay Valley Hotel, responded to this review
Dear guest, We apologize for not meeting your expectations. In very demanding seasons we take special care of all the amenities in the rooms. It is seldom that a problem arises and we cannot meet the guest expectations. Please accept our apologies for the inconveniences we caused and thank you for letting us know so that we can correct the problem immediately. Sincerely, Victor M Carrera General Manager
Rating

ratbch, wrote review 19/06/2021

Mangement doesn't care about out-of-order guests/noise

We stayed for 4 nights in early June 2021. Room service did not clean up room (empty trash/make beds) for 2 of the 4. Worst part of the stay was we had young men staying in the room next door who st... more

Owner Response
Selina Valladolid, Marketing at Best Western Chula Vista/Otay Valley Hotel, responded to this review
Dear guest, We apologize for the experience that you had during your stay. We thank you for letting us know where we need to improve as we are always thriving to do better. We have many rooms to clean and we do our best to keep them spotless. We are working hard to make sure that we provide a room that is beyond our guest expectations. Therefore we apologize. We hope that you give us another opportunity to demonstrate that we are a very clean hotel. We hope you visit us again. Sincerely, Victor M. Carrera General manager
Rating

446omard, wrote review 09/06/2021

Mixed Result

This particular Best Western is average. the place is dated, and oddly enough the hotel entrance is shared with the 76 gas station. However, you do get a bargain for the price. If you are visiting ... more

Owner Response
Selina Valladolid, Marketing at Best Western Chula Vista/Otay Valley Hotel, responded to this review
Dear Guest, Thank you for staying with us. We appreciate your comments. We are happy to learn that you liked our beds and that our services fulfilled most of your needs. We appreciate you letting us know about our service. We hope you will visit us again soon. Thank you for your feedback. Sincerely, Victor M. Carrera General Manager