Broken/Dirty Room
First lets start with the terrible lightning in the bathroom, the fridge wasn't very cold, also the cabinet to the fridge broke off and ripped my dress, told the front desk and the gentlemen did give... more
First lets start with the terrible lightning in the bathroom, the fridge wasn't very cold, also the cabinet to the fridge broke off and ripped my dress, told the front desk and the gentlemen did give me 40$ off my stay and told me to go buy a new one at the outlet lol I was there a Total of 3 nights and not once did the maintenance person ever come to fix that cabinet so I had to look at ungly glue on the cabinet the entire time, also they advertised a heat pool and it wasnt. And of course we can all say that Brown Bag breakfast they provide is cheap and not professional. less
Selina Valladolid, Marketing at Best Western Chula Vista/Otay Valley Hotel, responded to this review
Dear Guest,
Thank you for letting us know about your stay. We apologize for the dress incident. We will use your feedback to better our service. We hope that you will consider giving us another opportunity when you come back to San Diego.
Sincerely,
Victor M. Carrera
General Manager.