Best Western Chula Vista/Otay Valley Hotel

4450 Main Street, Chula Vista, California, 91911-6508, United States
based on 324 reviews Trip Advisor Logo
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Best Western Chula Vista/Otay Valley Hotel

Endless adventure and entertainment awaits at this Chula Vista hotel that is located right on the border between the US and Mexico. Nearby San Diego, CA is known for picturesque beaches and fine dining. Check out an event at the Sleep Train Amphithea show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00

Reviews of Best Western Chula Vista/Otay Valley Hotel

Traveller Overview:
3.5 Rating: 324 reviews
Excellent 27%
Very Good 33%
Average 20%
Poor 9%
Terrible 8%
Rating

pcjoeMoro, wrote review 20/01/2020

nice place

There are not a lot of places to eat close by.All of the hotel staff was very nice and helpful. much more affordable then most places in the area. I would stay again. Even if it looks outdated from... more

Owner Response
Best W, Guest Relations Manager at Best Western Chula Vista/Otay Valley Hotel, responded to this review
Thank you very much for your comments. We want to make sure every guest that comes through our doors receives excellent service. We are glad we were able to achieve that.
Rating

vbustosdd, wrote review 12/01/2020

Nice updated room

At first my key did not work, waited about 30 mins to get into my room. My king size room looks brand new and amazing. The only downside is the area facing the freeway.. it is super loud and hard to g... more

Owner Response
Best W, Guest Relations Manager at Best Western Chula Vista/Otay Valley Hotel, responded to this review
Thank you for your comment, your experience is what we expect to achieve with every customer that walks in our lobby. Our staff will be very happy to learn that we have accomplished our goal with you. We look forward to your next visit. We are at your service. Sincerely,
Rating

lurah875, wrote review 30/12/2019

Great rates, first rate staff, fantastic breakfast, good value for the price

We stayed two nights the weekend after Christmas. Rooms are smallish but newly decorated and layout is efficient. Shower was full size (no tub). Bed was comfortable and TV was large. Good value fo... more

Owner Response
Best W, Guest Relations Manager at Best Western Chula Vista/Otay Valley Hotel, responded to this review
Thank you for sharing your experience at our property. We are glad you had a comfortable stay, It was great to read how much you loved our location close the the the Sleep Train, Shops, Restaurants, attractions of the city. Our goal is to provide clean and comfortable accommodation along with exceptional service, and I am pleased we delivered. I have also shared your comments with my team as a feedback such as yours helps us improving our amenities and services. Thank you again for your review, and we hope to see you soon!
Rating

rsbbfan, wrote review 21/12/2019

Good service

Only minor negative was the noise level of nearby street and freeway. Light sleepers would probably have a hard time at this location. The bed was comfortable and the room was clean. The tub was a lit... more

Owner Response
Best W, Guest Relations Manager at Best Western Chula Vista/Otay Valley Hotel, responded to this review
Thank you for sharing your experience at our property. We are glad you had a comfortable stay, It was great to read how much you loved our location close the the the Sleep Train, Shops, Restaurants, attractions of the city. Our goal is to provide clean and comfortable accommodation along with exceptional service, and I am pleased we delivered. I have also shared your comments with my team as a feedback such as yours helps us improving our amenities and services. Thank you again for your review, and we hope to see you soon!
Rating

Marcia C, wrote review 24/11/2019

Great stay

I had a great stay. Clean, quiet hotel. Breakfast a plus. Other than some late night noise from guests upstairs and next door, I have no complaints. Towels are a little thin and hard, but I dealt with... more

Owner Response
Best W, Guest Relations Manager at Best Western Chula Vista/Otay Valley Hotel, responded to this review
I appreciate you taking the time to share your amazing remarks of our Hotel. We’re delighted that you enjoyed your clean, comfortable and spacious guest rooms. But most of all the awesome service you received from our team! I will congratulate my associates for a job well done. Thanks for being our guest. We hope you make us your home away from home the next time your travels bring you this way!