Not a place we would return to
21/02/2017 mradford, Toronto, Canada
There were two important positives: the desk staff were friendly and helpful and the breakfast was fine. The room was awful. The room was small for two Queen beds. There was no room for even a chair... more
There were two important positives: the desk staff were friendly and helpful and the breakfast was fine. The room was awful. The room was small for two Queen beds. There was no room for even a chair on the wall sides of the beds. The microwave only worked in 30 second bursts, the fridge was tiny, there were stains on the desk chairs, there was only one place to plug in phones, etc near the beds and there was dried vomit on the stairs to the second level. When the tap in the sink was turned on water sprayed out. We couldn't wait to get out. less
BWRidgecrest, Guest Relations Manager at BEST WESTERN China Lake Inn, responded to this review
Mr. Mradford, let me start off by apologizing for not meeting your expectations. We do have are double queen deluxe which is a bigger room with a pull out sofa bed. This room is usually more accommodating for 3 adults. We are also going to be remodeling the rooms to make it more accommodating for our guest. Did you report any of the issues with desk about the microwave or sink? Our team strives in customer service and to make things right. We also have mini fridges in our room which is the standard size, we do offer to store other items in our fridge upfront just in case the extra room is needed. We are also going to be getting the lamps with plugs which is with our renovations. Thank you for your feedback as we use all feedback for training.