Best Western Chilworth Manor Hotel

We won a 3 course meal for dinner here and went feeling quite excited at the prospect - travelled down a lovely long drive that looked beautiful to be presented with a stunning building. First of all there was no where near the hotel reception to park so we had to walk a fair way to the entrance - that was ok. We went straight to the restaurant as we arrived just on time for our booking and stood at the entrance of the restaurant and waited to be seated. The restaurant manager (we assumed) stood about 3 foot in front of us tapping away on his computer for a good 2 minutes without looking up to acknowledge us. It doesn't sound like very long but a simple "sorry i will be with you shortly" would have stopped us from getting irate at being ignored. Finally without an apology for keeping us waiting he gestured for us to follow him. The table had no covering, no table cloth or place mats, no serviettes and the wine glasses were cheap. We were left for about 5 minutes before the man came back and asked if we wanted any drinks. We ordered a bottle of wine and a pint - the pint came about 5 minutes later but no wine. No one came near us for ages and so we had to call out for attention to get the bottle of wine - no apology again. Ordered prawns which were a rip off - 4 deep fried and greasy. Beef and noodles - nice but the bowl they were served in was shallow on one side which made the food fall on the table which wasn't nice as there was no table cloth so you were not sure when the table was last cleaned. we had to chase up the waiter for more drinks. Main course was ok but not worth the money had we have had to pay (it was a prize) All in all the service was so poor it let the restaurant down (as did the table dressing) wouldn't eat here again unless it was free less

Ourselves and four other couples have had a get-together for a weekend every year in October for about the last eight years, usually somewhere along the South Coast. I think Chilworth Manor is probably the best yet. We got a great all-inclusive deal and, although it was very reasonable, the service/food/rooms/setting were first class. In fact, in the spirit of balance, I'm really struggling to find anything to criticise. Just, perhaps, the music from an event on Saturday night was rather loud and went on to about 1am. less

Booked a 2 night stay about 6/8 weeks in advance and stayed last weekend on a DBB basis for one night and BB for second night. about a week in advance the hotel emailed me asking about time for dinner on first night as wanted to get booking in system. Great sevice and attention to detail I think. On arrival the two ladies at reception were very helpful and welcomming. While the room was not yet ready due to early arrival they kindly explained about hotel, facities and what we may want to do while waiting for room. All in all a very good start. Had lunch in bar from bar menue and then went back to reception to gind the room was ready. Room was a stanard room which was very pleasent. A big double bed and bathroom with bath and shower over the bath. We explored the hotel gounds with the help and advise of staff and had a nice walk in gardens prior to going over to the pool and leisure club. Used the pol and sauna and stem rooms which were all nice and presented as we would all like. On retiring to room for the night we had a great sleep and not disturbed at all by any other hotel guests. For dinner we were seated straight away and given menues to choose meal from. The dining experience was good, though we think the person seating us was not the 'main restaurant' person as when he did sit persons at the next table he told them about the nightly specials which we never got told about. Breakfast next morning was a buffet facility and was adiuate for what it was. Though on both mornings we were aware that if you arrive at 'prime time' the reastaurant cant cope with demand and you may find you will need to wait a bit of time to get a table. Would we return. Deffernatly a yes - and already planning to return in better weather next year with other family members when we want to explore the New Forest even more. less

The WORST Hotel I have ever had the miss-fortune to stay in !!! It looks like a Rolls Royce , but it runs like a LADA & stinks of FISH everywhere !!! Poor Service / Poor Food / Fly infested Rooms........Someone needs to take control of this DUMP !!! less

We were offered an excellent deal, the venue was easy to reach, impressive from the beginning. Staff were very friendly, rooms were good (do not have rm 1 if you have any mobility issues), food was good, the area offered a lot and there was a spa (not actually in the hotel) but we didn't use it. All 10 of us were impressed and would stay here or in a similar BW again. A few mentioned that a choice of pillow (most were firm) would have enhanced their stay. A very relaxing weekend. less