Best Western Chilworth Manor Hotel

This hotel has recently been refurbished and it is just fabulous! It has been done very well and looks magnificent inside. The service was excellent, they were very well set up for COVID and we felt very looked after and safe. I highly recommend it for a stay and I said regularly during the stay it must be fabulous for weddings (the building looks so grand and the inside doesn’t disappoint). We loved it! less

The hotel is average. New decor in the bar area but rooms are very dated. The outdoor area at the front is good for kids to have a run around. When we went to the terrace at the back the tables wer filthy and cups/drink on every table which hadn't been cleaned, there was also a hose pipe laying around which we had to move because we have a 1 year old and it was a trip hazard. We had a good night sleep in the bed as was comfortable. Breakfast was terrible. People Quing for 10 mins without being acknowledged by the staff. When finally spoken to through out breakfast the staff was rude and this was repccuring through out the stay (Bar staff complaining to us about previous person not stocking bar for them pr cleaning tables). You could tell the staff wer stressed out and it reflected very badly on service levels. Also no toast or cereal with breakfast. Over all 3 stars but if i paid the going rate i would not be happy at all. less

Firstly I’m bias because I love the area & the hotel’s amazing grounds & location. The welcoming of all staff every time I visit is second to none & the re furbishment is exquisite what an absolute delight! The GM was as always on hand & approachable for anything. The staff was impeccable such a delight... & funny! A big thank you to George, Jesse & night porter who stayed with us all night (yes we were always the last in the bar) last but not least the chef ... my goodness... so we had dinner bed breakfast for 6 thats a 3 course meal each night and not one meal was a disappointment! My goodness the food was AMAZING! The specials the breakfast the three course dinner... stunning . We loved everything so I’ll see you in November. Thank you for a wonderful weekend less

My daughter and son-in-law got married during restrictive, stressful Covid times. They were told literally last minute that their wedding was on so then came the mad scramble. Chilworth Manor had been their wedding reception choice but unfortunately the Manor management had to wait for the go ahead too. Green lights!! Chilworth Manor bent over backwards for the bridal couple. They were absolutely fantastic. The managers and waiting staff couldn't have done more to help us all enjoy the day. Alright there were seating restrictions and stringent rules to follow but it all went super smoothly thanks to the never ending kindness and professionalism of the staff. They met our every demand and handled the Covid situation perfectly. Many, many thanks to the management and especially to the serving staff. You helped in a big way to make our day more perfect. less

A fantastic location in beautiful and peaceful garden surroundings Comfortable hotel with rooms at a good quality Staff were great and really hospitable and helpful The COVID-19 precautions that have been put in place and staff work hard to keep the place safe but welcoming Well done for all the hard work that has been put in by the team at this hotel less