Lovely old house, beautiful grounds but a few issues
22/05/2018 shadylady57, Leicestershire, United Kingdom
We'd stayed here before it became a Best Western and found it needed a refurbishment but was generally good. Best Western have done some improvements but, for me, overall it wasn't as good as our prev... more
We'd stayed here before it became a Best Western and found it needed a refurbishment but was generally good. Best Western have done some improvements but, for me, overall it wasn't as good as our previous visit.
Good Points: Breakfast was a vast improvement and really good. Food was hot and plenty of choice. Staff are lovely, friendly and really helpful. Every part of the hotel we visited was spotlessly clean.
Not so good points: Room 123, honestly I think a park bench would have been softer and more comfortable than the bed in this room. Both of us had problems sleeping. Dinner menu choices were good but my husband had to send his main course back for re-heating as it was almost cold. I had to go and find some ice for my white wine because it was room temperature. For me white wine should be well chilled.
Overall it was ok for what we needed, an overnight stay before boarding a cruise ship, and I would consider booking again but I'd go out for dinner. It was definitely not as good as our previous stay. less
LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear shadylady57 Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience.
It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our great breakfast, friendly team and high levels of cleanliness means a lot to us.
I was sorry to learn you felt the bed was not comfortable, we are in the process of replacing our bed stock.
My team were delighted to look after you during your stay, please do not hesitate to contact me at email@example.com should you wish to discuss further any aspects of your stay.
Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive.
Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us.
Nathan Chart – General Manager