Very good hotel, lovely location
15/10/2018 Ann S, Enfield, United Kingdom
We were advised our room was on 2nd floor and there was no lift, which we were happy to accept, however we were disappointed that we were not asked if we would like a hand with our luggage on arrival ... more
We were advised our room was on 2nd floor and there was no lift, which we were happy to accept, however we were disappointed that we were not asked if we would like a hand with our luggage on arrival , so had to carry our bags ourselves, especially as my friend and I are both over 60.
The room was clean and comfortable, very nice decor and bathroom.
I would have preferred the milk on the drinks tray to be in something other than the small plastic sachets, as they are so difficult to open and the milk tends to go everywhere but in the cup!
The dinner served that evening was absolutely delicious and the service was excellent.
Breakfast was nice but again the jam and marmalade was also in small plastic sachets!
Overall a very nice stay and close to a lot of lovely places to visit.
Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Ann S
Thank you for your review, I'm sorry that you were not offered assistance with your luggage, this is available at all times and should have been offered to you. I am pleased that you enjoyed your evening meal and the restaurant looked after you so well.
I do hope you will choose to stay with us again, we look forward to welcoming you back.
Nathan Chart - General Manager