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25/06/2017 bikerider599, Macclesfield, United Kingdom
Good location and building; superb grounds and gardens. Rooms adequate, clean and comfy bed. The hair dryer was old and in the drawer. It would have been better on the wall in the bathroom. Also, not ... more
Good location and building; superb grounds and gardens. Rooms adequate, clean and comfy bed. The hair dryer was old and in the drawer. It would have been better on the wall in the bathroom. Also, not powerful enough. The breakfast was average,nothing special and the room was busy and quite noisy. Most annoying were the silly plastic tubes of jam and marmalade,which hardly anyone could open,including the staff who had to resort to using scissors! The main reception area in front of the bar lacked soul and atmosphere but most irritating was the constant loud banging by the bar staff who were trying to empty the coffee grounds from the machine! I'm sure that wasn't necessary and very unprofessional, and inconsiderate for the guests. Menus had been removed very early and bar meals stopped,purely because there was a Wedding going on. Eventually,a kind member of staff ensured that we ate,albeit almost no choice. The reception staff were pleasant but rushed off their feet,as were the very few bar staff. It took 10 minutes to get served. We needed to print off our Boarding passes and were directed to a small,guest office area. The printer didn't have enough ink and we were told to shake the cartridge after it only printed half of it. That didn't work either,and the promised help never arrived,leaving us with the problem at the airport. To top the lot,we have come home with someone else's bill paperwork! All in all, a good hotel but needs improvements and more staff. The present staff are very polite but rushed. less
LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience.
It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our good location and building.
I was sorry to learn about your comments regarding the rest of your stay and we are currently investigating these.
We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand.
Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.