Best Western Chilworth Manor Hotel

Very clean, good decor, excellent and friendly staff, lovely breakfast, worth a walk around the gardens, good bar menu, rooms very clean, pillows are slightly uncomfortable,I would definitely recommend a visit, good location just outside Southampton less

This Best Western Hotel has been our regular stopover when we go on a cruise. The situation and package are excellent and whilst I am unsure of the number of times we have stayed we would recommend it’s smooth organisation. less

If the acid test of a hotel is whether you would stay there again then Chilworth Manor passes in spades. The building is impressive, as are it's grounds and the wider surrounding area. The staff were for the most part friendly and efficient and the services offered good. We particularly enjoyed the swimming pool. Had we not had to wait some 30 minutes for are room to become ready on our arrival and suffered another couple of waits at reception we might have marked the hotel more highly, but the good outweighed the bad so we would be more than happy to stay there again. less

We were arriving later than planned and so phoned ahead to double check that the single bed had been set up for our son so that he could go straight to bed whe we arrived. The receptionist assured me all was ready. We were so disappointed that the room wasn't ready that it spoilt the nice surprise awaiting in the room for my husbands 50th birthday. We had to call reception who called the duty manager who then arrived with a fold up bed and set it up quite unapologetically. With a family full of disappointment on what should have been a special occasion. I was looking forward to giving this hotel such high recommendations. And would have hoped for a complimentary upgrade to make amends. We were too tired to then comment on the issue with the provision of this tiny room as an Accessible room. When I was booking, I clarified that I needed a room which would fit my Mobility Scooter to charge. As well as to transport me around the hotel. As you can see from the photo's, I had to leave my scooter in the hallway amongst the housekeepers trolleys. And there was no safe space to have brought it in to charge up. Fortunately I am Ambulatory so on this occasion I could walk short distances, but sometimes it would have been a real struggle for me to reach the bed from the hallway. Otherwise it would have been impossible for access with a powered wheelchair. Also the bathroom was not suitable for anyone who couldn't mobilise easily.. I asked for a seat for the shower so that I could use that.. and one never arrived so I couldn't safely use the shower. The shower also has a step.. although it has a grab rail.. and the toilet was so low that I struggled to safely use that too even with the hand rail. A wheelchair user would have struggled to shower. I have also posted a video to their Instagram page (Best Western and Chilworth Manor) as I this wouldn't upload in Trip Advisor. The room as well didn't look anything like the lovely photos on their website and other booking sites. So felt a bit like Disabled people get a very tired looking room with none of the benefits of the other rooms in the hotel. Just a kettle and no coffee maker like the other rooms. The receptionist wouldn't relocate us either. It felt very dismissive of any issues that Disabled hotel guests experience. So I don't recommend this hotel unless you are able to walk the long distance to the 'accessible' room. Although you'd be better off with any of the other rooms in the hotel unless you might need to use the emergency cord. As that seemed to be the only benefit I could see. I'd have preferred to have had a room with a bath in than no seat in the shower. The General Manager of Best Western should take this seriously and review the facilities provided to disabled guests and make i suitable amendments. And take some advice from a disabled accessibility advisor to take steps to be more inclusive. Otherwise this was a lovely hotel in lovely grounds, the staff are friendly and welcoming and the breakfast was also great. It could have got a 5 star review from me had the Accessible rooms been well appointed.. and the room allocator had adequate training and resources to confirm the needs of the guests.. plus a few little extras which help the experience. less

Had a great day time but just a couple of points The room was the on the 2nd floor and right at the far end of the Hotel Same menu on Friday and Saturday Diamond select rewards member no offer of upgrade less