Best Western Chilworth Manor Hotel

Under the very difficult circumstances with covid restrictions the hotel still offered a professional friendly and helpful service All the staff were excellent and worked very hard and they even managed my vegan food requirements and arranged a ground floor room Thank you to all the staff especially the waiting staff who had to work in masks or shields all the time less

A nice place for famillies. Loads of space for children. Beds could be slightly more comfortable and a wider choice of food available, but this was under Covid restrictions so may have an effect on food. Service and friendliness was great. less

Just returned from a one night stay and I have very mixed feelings. Firstly want to say a huge thank you to Charlotte, you were always polite, professional and charming even though you were very busy. A friend has booked us an afternoon tea and it was delicious and we ate on the terrace. Our room was spotless and a very comfortable bed. We had a lovely view over the terrace and a walk through the grounds was a delight. I do feel the restricted menu is very overpriced. £8 for a bowl of soup!!! You do need more staff. One person on the bar is not enough. Finally I do think a little more training for staff regarding speaking to guests regarding COVID protocols would be beneficial. It is not acceptable for a guest to be yelled at across the bar that they should be wearing a mask especially as they are medically exempt. Your breakfast staff when attending tables could use the word please when asking for cups to be moved closer for filling. These are exceptional circumstances and I appreciate it’s a learning curve and I hope the comments are used in a positive way. Thank you. less

Just spent 5 days at this hotel with my husband and sons age 17 & 20. Beautiful building and huge gardens which include beautiful woodland with an unusual ring of trees and massive koi pond. I urge you to explore the gardens they are worth it, we also saw a wild deer. The rooms are comfortable although pillows are very firm and bed pretty soft. Bathroom looked new and updated but could do with a few touch ups. The breakfast was really good and food in general was very good. We had breakfast, lunch and evening meals. The menu is limited due to less staff in the kitchen and covid regs and sometimes food takes a little longer but overall it was very good food and all covid regs were put into place. Not everyone wore a mask in public areas but I did see staff challenge customers breaking rules. The staff were all lovely and friendly and always very helpful. The spa is closed due to covid but we will return when it’s open to once again enjoy the hotel and the beautiful new forest. Thank you for a lovely stay. less

This hotel has recently been refurbished and it is just fabulous! It has been done very well and looks magnificent inside. The service was excellent, they were very well set up for COVID and we felt very looked after and safe. I highly recommend it for a stay and I said regularly during the stay it must be fabulous for weddings (the building looks so grand and the inside doesn’t disappoint). We loved it! less