Best Western Chilworth Manor Hotel

We arrived for drinks, before a wonderful afternoon tea served by pleasant and very efficient staff. We were given the option of eating inside or on the patio, so having chosen inside, we then took the opportunity to explore the grounds which are very beautiful and quiet. A great location for a relaxing stay. Will certainly return. less

We stayed here for 3 nights in July with our young daughter as a part of a short break to Peppa Pig World. The grounds are quiet and beautiful. The hotel is very pretty on the outside (our daughter referred to it as a castle). The staff was very friendly and helpful. Check-in and check-out was fast. The restaurant is very overpriced (18 pounds for fish and chips) so we opted for one of the many restaurants in the area. There are a few good fish and chips shops and a very good Thai restaurant as well close by. Breakfast is buffet style English breakfast; they also have cereal, fruit, yogurt, toast, etc. Coffee is quite good as well. The room was small but sufficient. There is no A/C but we opened a window and we were fine. No refrigerator in the room, though. It's a 10 minute drive to Peppa Pig World with numerous roundabouts and small roads so be careful! We would definitely stay here again. less

I booked the accommodation through Spa seekers which included bed, breakfast, evening meal and a 1hr 30 mins treatment. Our room wasn't ready so we went straight to the spa to wait for our treatments. We sat in an air con area having complimentary tea :) Our treatments were excellent both girls were first class and we came out feeling extremely relaxed. Pool is fine. Steam room lovely and hot. We were allocated a disabled room, although no disabled. Lovely size and a double powerful shower. Bed very comfortable. Evening meal food was very good and hot! Only criticism is my husband is allergic to garlic and was told he could have one starter and fish and chips. The waitress was very helpful and went back to the chef who agreed to cook a steak garlic free and not to pay a supplement. Staff at the bar and restaurant were very friendly and helpful. Breakfast disappointing. We didn't try the buffet cooked breakfast as all looked tired and anaemic! Opted for an omelette which was OK but presentation much to be desired. On the whole we had a lovely stay and would come back on another offer. less

We were accommodated, after the receptionist had finished talking to her friend and gave her a packet of crisps and bottle of water-we were not offered this - in a new block. Very unfriendly room, plain walls beige, no pictures, heating was night storage type - no A/C. Room was really hot, opened the window to hear motorway traffic ALL NIGHT LONG . Yes, could have asked for a fan but that noise just as bad! The room doors slammed shut for all rooms - adjust the closing mechanism!! The only good thing was the breakfast. Apart from at 09:00 no cold meats had been replenished. Cooked breakfast, buffet type, was nice. Ladies that worked there were very welcoming and friendly. less

Visited the spa on Tuesday the 11th of July. Good car parking at the venue. Nice welcome by the reception staff and health and safety forms filled in. Then I sat waiting for a good 20 minutes before the receptionist asked if I wanted to go in. I assumed she was going to fetch me alongside the two other ladies who arrived at 9am but she didn't. Perhaps we were just meant to hand in the form and enter the spa?. It was a bit unclear to be fair. Also I didn't get 'a tour' which would have helped as I had never visited before. Also I was not informed about the procedure for lunch and access to drinks. Instead I asked some other spa goers and between us we assumed we had access to the juice in the reception area and we were to come to reception at lunchtime as the reception would not fetch us. There was a water but in the hallway between the gym, spa and access to the changing rooms but no cups. It would have been nice for a few water coolers to be placed around the pool because when you wanted a drink you had to go around to the reception area. Again a little point for staff to consider so that each guest has everything explained to them fully and everything is on hand. The spa itself I would say is more of a health club than a spa, with a large warm swimming pool, steam room, sauna and jacuzzi. All clean and working well. However for a full day package the spa lacked a relaxation area. After a treatment you usually feel sleepy and there was not a separate area to sit comfortably or take a nap. Furthermore there were only four loungers by the pool. These were reserved by a party of four who kept their flip flops/towels/books etc on them. This meant that no one else could use them. It's a shame that the staff did not politely ask them to move their items so that everyone else could have a rest. Lunch was nice. Fairly small but enough for me. I think a male or someone with a larger appetite would still be hungry. Also disappointing the you had to pay for hot drinks. Only 50p a cup but I didn't have change on me at the time and perhaps one free cup of tea or coffee would be fair?. My treatment itself was at 9.30am and consisted of a body wrap and facial with a head massage and a back and shoulder massage. Very nice and relaxing. The therapist put me at ease and was really happy and warm in her tone. The lemon water at the end was nice and the free sample was a lovely gift to take home at the end of the day. Overall a nice day and with a few tweaks I would easily give the venue four stars. Thank you. less