Beautiful building in extensive and beautiful grounds
27/11/2016 Annie S, Deal, United Kingdom
Room was a standard double but on the small side so rather cramped. Walk straight into a large reception room which was decorated nicely with two huge Christmas trees. Would have liked a smaller ro... more
Room was a standard double but on the small side so rather cramped. Walk straight into a large reception room which was decorated nicely with two huge Christmas trees. Would have liked a smaller room somewhere where one could relax rather than the feeling of being in a train station waiting room with some people eating at tables, others on laptops, Not a pleasant atmosphere. Dining room was pleasant but the service was abysmal. Waited over an hour for main course and when I asked what was going on I was just told they were busy. The food was average so having booked for 7,30pm we finally got out by 10.30pm and not worth the wait. We were given a complimentary glass of wine but frankly would have preferred an apology/explanation. We ate out the second night in one of many pleasant restaurants in the area. less
Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear Annie S
Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor Hotel. I'm pleased that your overall experience was positive and I do appreciate your feedback regarding certain aspects of your stay.
I will be certain to discuss these with the team to ensure our continual improvement, we look forward to welcoming you back soon.
Best Western Chilworth Manor Hotel