Best Western Chilworth Manor Hotel

We were quite surprised to find this fantastic place to stay . We arrived at the tail of a wedding being held on the terrace, We had a beautiful room overlooking the Manor. The breakfast was better than expected. Very friendly and helpful staff. only thing negative was there is no lift and a lot stairs, but a nice young man helped get our bags to our room. less

We booked a two night stay through Secret Escapes and paid for a larger room. We got lucky. The room overlooked the lovely grounds and was really big and comfortable. It looked like it had recently been refurbished and was clean and had plenty of storage and a comfy bed. Good bathroom too. The food is really good. We ate in the main restaurant both nights and both had a really good meals. It was also warm when we were visiting so we were able to enjoy drinks on the pretty terrace. The bar area is a bit strange as it’s a thoroughfare from reception to the bedrooms so the atmosphere is a little flat but it’s comfy enough and there’s a decent choice of drinks. Breakfast was fine too. I had a massage in the spa. I was surprised the spa was a short walk away from the main hotel (it wouldn’t be great in the rain) but it was nice inside and the massage was good. I looked in on the pool and it looked nice but I didn’t use it. If the weather is nice, make some time to walk around the grounds, they’re really impressive. Overall we were impressed by this hotel. I had a misconception it might be a bit sterile and like a business hotel because it was a Best Western but it feels relaxed and we had a lovely stay. We would go back if we were in the area. less

We had two rooms here and stayed for one night on Thursday 14th June, and we were due to board a cruise ship from the port the next day for a short cruise to the channel islands. Our rooms were lovely and we used the gym facilities in the afternoon, then we had a lovely meal in your restaurant that night. I cannot express my thanks to your staff enough. During the night my husband became poorly with a hand injury and I took him to Southampton Hospital where he was admitted and I returned alone to the Hotel. I explained the situation to your receptionist, called Katie I think, and she permitted us to keep our rooms on until we knew what was happening with my husband. Each time she saw me, she asked how he was and if there was anything the Hotel could do to help me. She was fantastic, as I was feeling very stressed at the situation. Eventually the Hospital discharged my husband and we left the Hotel to collect him and race to the port for our cruise (which was fantastic!). I just wanted to say a very big THANK YOU to you Katie. The Hotel is lucky indeed to have you as a member of their staff. less

We booked a 2 night Great British Break Off through the hotel website. This included breakfast and dinner both days. The room was spotless Our standard room was not enormous but was great in every respect. Breakfast and dinner were excellent. Breakfast is a buffet. Dinner portions were enormous and food quality and choice were excellent. The grounds are beautiful and all the staff were helpful and friendly. Very impressed overall. less

We booked a spa deal, found online. The package included an overnight stay, 3 course meal, breakfast the next day and a spa treatment. We arrived at 11am, and couldn't check into 3, which is pretty standard but isn't very relaxing dragging luggage around from the hotel to the spa, receptionist did state we could leave our bags in reception, which when we come back to them they were just by the front door still so not fantastic at all as I didn't feel very secure. If you cant check in until 3 that is fine but there should be a dedicated room for people doing the spa deal as when you arrive you need to sort yourself out. Anyone considering the deal please pack a spa bag individually so you don't have to wade through your suitcase in the bar. The customer service at the reception was awful, a lady with short blonde hair was quite possibly the rudest and most unhelpful person, should not be a receptionist. Reception was very unwelcoming, dis organised and not helpful at all. As we made our way to the Spa, this was just as disappointing, not very friendly staff, reception area could do with a facelift, just felt like a school canteen. We pre booked treatments and I had pre booked hot stones, yet there was an admin error and the spa staff had been told I wanted a scrub. Told I couldn't have the stones as they had to heat the machine. I was told I could have another treatment so I picked a mini facial which was basically a face massage. The staff in the restaurant were the best, Val who works in there is a credit to the place and I think you should put him on reception, as that is the first impression you get. If I was greeted by Val I think I wouldn't of felt the way I do. The best thing about the hotel is the food, it was very good. Breakfast was very good too. Would I go back and do what I did? No, very organised and not a relaxing spa break. Would I go back for Dinner and be served by Val? Yes I would go back tomorrow, but that was the only good thing. Rooms were okay, could do with a bit of updating. less