Best Western Chilworth Manor Hotel

My friend and I had a spa deal. On entering the building I was impressed with the layout, reception and tables set out with bathrobes and questionnaires. We wasted about 10 minutes at reception as the receptionist wanted the email we had received but there was no signal in the end she offered to just take the codes. After filling in the questionnaire the same receptionist said she would give us a tour, her tour was through the door this is the ladies and the spa area is upstairs to the right!!!! We used the gym before our treatments and had a good work out, the equipment seemed old but was good. We both said how brilliant our massages were both had different staff as we had the treatments at the same time. We were hungry by this point so asked the receptionist downstairs what we do for dinner, she said as we hadn’t ordered we had to go to the main hotel. My friend and I were very disappointed at this as when we arrived the same receptionist hadn’t mentioned food and that the kitchen only accepted orders up to 10am. So after the spa we had to get changed and go to the hotel. Being a vegan there was only one sandwich I could have and I had this with chips which were hardly cooked and cold. The sandwich was tasty though, we weren’t given cutlery or offered sauces. The prosecco we were served (part of the deal) was flat and we had to wait 20 minutes and ask twice to change it. We headed back to the spa and put our wet swim wear back on and relaxed. If you can call the few chairs and lounges squeezed in relaxing!!! The pool is a good size but this leaves no room for loungers. The jacuzzi worked when it wanted to, the steam room had wear to it and the sauna had splinters(very dangerous) This deal was worth it just for the massage, but the receptionist ruined our experience and needs some lessons in customer services. Best Western need to invest in upgrading facilities and training staff. less

i booked my trip with the hotel as a birthday present for my husband. The hotel is gorgeous and in really nice setting. We received a very warm welcome into the hotel by a fantastic reception. Very quick and efficient quick in. I upgraded the room and was really pleased with my selection. We used the leisure facilities which were good, we were a little disappointing to find the kids were restricted in the time they could use the pool. In the evening we used the main restaurant for evening.The staff in the restaurant were very welcoming and worked very hard to make sure all attention to detail was taken care off. The food was fantastic and good value for money. Overall a very good stay at an lovely hotel where the staff are fantastic. less

A three-day weekend stay. Hotel decoration well-maintained throughout, rooms spacious, well furnished and spotless bathroom. Restaurant food (even on a special menu) was excellent and above expectations. Have to add that the bar staff, restaurant staff were superb; nothing was too much trouble for them and everything down with a smile-- a big thank you to all. Just a one thing to think about--Large weddings and functions. Music can go on into the early hours. Check before booking and insist on a room well-away from the function area. We escaped it by sheer luck! less

Nice hotel in a great location for visitors to Southampton. Friendly staff. Pricey, but look for discounts as we did. Compares well with other hotels we have stayed in in the area like the Hilton and Premier Inn. Did not use spa or gym, looked small but nice. less

Rooms were spacious and clean. Linen of good quality, our be had an uncomfortable spring n one side, otherwise good size and comfy, good shower, tea and coffee making in room. Slow lift walking quicker. Avoid rooms facing function suite at weekends. Noisy weddings until 1.am. Spa is good but you need to walk 200 yds or so outside. No gowns for spa use in rooms. Locker system for you clothing. Excellent steam room. Good size pool. Well maintained sauna and hot tub. Drinking water at pool side would be useful! Generally the hotel is n good order, guest toilets were clean and well maintained. Breakfast is excellent, dinner offered a good choice and we all 10 of us were pleased. he service was good. Drinks are on the dear side as you would expect. We did not tour the grounds due to inclement weather but they look splendid. Plenty of convenient parking. less