Quite disappointed for the price
14/08/2017 AnaBanana2013, Cambridge, United Kingdom
I understand all the negative reviews especially the one lacking "finer detail", it is disappointing to be asked to pay almost £300 pounds for 2 nights and stay in a tired hotel with an uncomfortable... more
I understand all the negative reviews especially the one lacking "finer detail", it is disappointing to be asked to pay almost £300 pounds for 2 nights and stay in a tired hotel with an uncomfortable mattress. With that price you can stay in a much better hotel pretty much anywhere, it mainly needs massive updating. The old mattress had springs hurting out back the first night, but the staff were helpful when we asked for another duvet so to sleep on something softer as apparently all rooms have the same mattresses...but I hope that they can bulk buy eventually new mattresses from this century as standards have changed, you can't expect people to pay this much and sleep terribly. We were in town to visit friends so we just thought of paying a little more to get a pool and something a bit nicer, but perhaps we should have stayed in the Premier Inn as originally planned and save some money.
The breakfast was average, sort of like a Premier Inn/Holiday Inn Express, it was efficient but very chaotic as it was in a very small space. The pool and gym are in an building about 3 mins walk around the hotel. Overall quite disappointing it needs massive improvements, a full makeover would probably justify the price we paid but unfortunately, not worth the price. It has potential but Best Western probably don't care to develop it further. Not sure I would recommend it to my friends mainly because of the lack of good sleep. less
Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for reviewing your recent stay with us, I'm sorry that you found the mattress in your room to be uncomfortable and that the decor of the hotel was not to your liking. We completed the refurbishment of all bedrooms last year and installed many new mattresses at this time, I will ensure the mattress in your room is checked and appropriate action taken to remedy any issues.
As well as the bedroom refurbishment over the past two years we have completed significant investment into the hotel including our function rooms, external areas and leisure club. Earlier this year we completed the restoration and redecoration of the main Manor House ceiling and are now in the planning stages for the refurbishment of the main bar, reception and restaurant areas. Do please keep an eye on our social media channels for further updates on this in due course.
Thank you for sharing your feedback, I do hope you will come back to stay with again.