Best Western Chilworth Manor Hotel

We arrived on Friday 5th August late afternoon. There was a red carpet laid out which could have done with a hoover. The greeting from the receptionist was lukewarm and there is no offer of assistance with bags. We paid for a superior room which overlooked all the bins and bottle banks. Last time we stayed we had a classic room which had a much better outlook. Our package included Prosecco in the room and an evening meal on the first evening. The bar staff were outstanding and couldn't do enough for us, however the evening restaurant staff weren't so good. We were seated, given 2 empty glasses for water that wasn't forthcoming for a while. Our orders were taken after about 20 minutes, our main course arrived about 45 minutes later which were promptly sent back as we hadn't been served our starters!! Starters eventually arrived, but the wrong ones, so they were sent back and then the correct ones arrived. Fortunately the food was of a high standard, but the service wasn't. We had a free bottle of Prosecco as part of our package but the waitress took ages to go and get it from the bar, so we waterless and Prosecco-less for some time!! Breakfast restaurant staff were much more efficient but there are areas for improvement with the food. Orange juice is actually orange squash or equivalent and the food from the food warmers was actually lukewarm and the hashbrowns were in the same warmer as scrambled eggs! Not so great for vegans (we are not vegan) or anyone with an allergy. Our evening meal on the second evening was bar food, bar staff bent over backwards to make sure we were served promptly even though the kitchen were prioritising elsewhere! A huge thank you to the bar staff for their intervention. The staff in the spa were fantastic. Overall we would come again as we love Chilworth Manor and the surrounding area but there are definitely areas for improvement to enhance a weekend stay. less

Very disappointing stay. The room wasn’t made up with a spare bed before we arrived (despite this having been agreed via phone calls and emails with a manager). The room was quite shabby, chipped and scuffed furniture, lamp didn’t work making the room quite dimly lit. When the spare bed was put in the room the mattress was so thin it made it uncomfortable to sleep on and had to be padded out with towels. Breakfast was adequate but it was a bit hit and miss if you were offered tea or coffee. We had lunch in the bar on our arrival. My husbands sandwich was advertised as handmade beer battered cod …. It was fish fingers! The staff were generally unhelpful and disinterested in anything we spoke to them about. The reception staff didn’t seem event slightly concerned about the issues we raised with them. The only nice person was the cleaning lady who did her best to help us. A simple good morning and a smile can go a long way to making your guests feel welcome. less

Came for business, so not my choice. Not cheap but dire. Rooms circa 1985 but clean. Bar can’t add bill to your room unless you agree with reception….. but reception didn’t ask when you checked in. Couldn’t be less interested if they tried. Restaurant shocking for the money. Really poor quality food. Waited over an hour between courses. As a result wine was free. Nice touch. Card entry wouldn’t work when I got back to my room. Went back to reception…… twice before I got a working card. No apologies just a silent reprogramming. Service here is dire. Teenagers with zero service skills. Would be ok if it were Travelodge prices, but it’s not. Never again. less

Overall the hotel is good. The staff are attentive and polite, especially the restaurant staff….. There were only two problems. The shower needed fixing in my room, so it actually stays at the same height rather than slowly sliding to ground level 🤣 The second is the bar. If you are in the bar area it isn’t a problem at all but if you are in the restaurant then the same bar supplies that and you can actually see the bar from your seat in the restaurant…….but that doesn’t stop your drinks order with your meal from taking an absolute age to get to you. It’s by far and away the worst I’ve ever know in any hotel anywhere in the world. And I’ve been in a few! I waited 30 minutes for my drink every night of my stay and my meal usually beat the drink to my table…..🤣 Apart from that! Pretty good place less

Every member of staff did everything they could to make our stay an enjoyable experience. Unfortunately the room although being spotlessly clean was small and cramped and very close to the function room therefore incredibly noisy until the early hours. The reason we were staying was because it was our daughters wedding at the hotel the next day. The hotel knew We were the parents of the bride when I made the booking I think they should have realised how important it was that we needed a good nights sleep the night before. less