We stayed here for one Saturday night after visiting the theatre in Southampton. The outside appearance and the grounds of the hotel are very inviting, but our main opinion of this hotel is that the price they asked us to pay for a double room and breakfast was way over the top for the product you actually get.
We had no problem with the booking and reception, but - just to repeat the point - the room we actually got for the price we had to pay for it was really fairly basic, containing a bed, a bathroom, some storage space and a TV. There is really nothing else to speak of.
Having seen some of the photos of the bathrooms from other guests we were a little apprehensive about what we would see in terms of cleanliness, but we're happy to report that everything was at least acceptably clean. Some of the light switches could have had a little more attention paid to them but that's really the worst we can say.
The fact that the toiletries are in bottles fixed to the wall of the bathroom speaks volumes. It gives an impression of cheapness and cost-cutting, which, once again, doesn't correspond with the prices they ask here.
When we arrived the room was very warm and stuffy. There is no aircon, so we had to open all the windows - and although there are three small sash windows, you can open them to a maximum of about 30cm - and switch on the small electric fan provided, in order to blow in some external air.
There were no extra pillows in the room, and the four pillows available were really rather thin. This was a standard double room and the double bed was not large.
At least one other guest has commented on the quality of the breakfast, but unfortunately this was not our experience. The fruit offering is all out of tins except for the melon and watermelon; the bacon was wet and rubbery, the fried eggs all overcooked, the sausages of doubtful quality and the baked beans watery.
There was a wedding party while we were at the hotel. Now this didn't cause us any problem, but be aware that they don't stop the music until midnight, and of course there will always be some party guests wandering around outside for some time afterwards.
The wifi worked reasonably well, although when we checked in, they didn't mention to us that we could find the password on our key card; had they mentioned that, then I wouldn't have had to call reception to find out.
Now if you can get a good deal on a room here - by which I mean less that £100 including breakfast - I would say go for it, but otherwise, spend your cash somewhere else. less