Stayed here 6/06/17 for one night, booked two at the same time, both Executive Double Rooms paid same price for both, Room 15, size of a single room with double bed, couldn't walk around both sides of... more
Stayed here 6/06/17 for one night, booked two at the same time, both Executive Double Rooms paid same price for both, Room 15, size of a single room with double bed, couldn't walk around both sides of bed, couldn't sit at dressing table as not enough room to pull out chair, nowhere else to sit, no other chairs, no table and small wardrobe, nowhere to put case, no bath robes or slippers, some were sent to room after call to reception, when they arrived one of the robes had black oily marks on it, called reception again, after waiting 40mins for replacement, I went down to reception with soiled robe, didn't get replacement. When we entered the room, there were two men in the bathroom repairing the toilet? Evening meals poor, had "beef pie", was made with the left overs from a roast joint , cut into cubes, pastry put on top and warmed up, what you would expect at a poor quality canteen, not enough staff in dining and staff falling out in front of customers.
Second room, Room 6 normal sized double room, could walk round both sides of bed and even have a chair at side of bed, dressing table 5ft from bed, walk in wardrobe, and a table and chair.
Response from reception staff both Executive Double Rooms!
Won't be stsying here again less
LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience.
We are an Edwardian Manor house and all rooms within the Manor are individual and unique. I’m sorry that the space available in one of the Executive rooms booked for your stay did not meet your expectations. Our Superior and Deluxe rooms offer a guarantee of additional space and also feature bathrobes and slippers as standard. Sorry to hear that your evening meal and overall experience in the restaurant did not meet our usual standard, I will be sure to discuss your feedback with the team to support our continual improvement in this area.
Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.