Best Western Chilworth Manor Hotel

Room was compact but well equipped with great (over-bath) shower and quiet enough. Breakfast was good and we had meals on 2 evenings. The quality of food & presentation was really good, although some of the staff knew only basic English. Nice setting & grounds, although there is really no where outside to go for an evening stroll. Didn;t use leisure complex but looked ok from through the window. less

The hotel is set in splendid grounds which are beautiful. We sat out with drinks in the glorious sunshine. The rooms are basic but clean and if a good size. Beware booking when there is a wedding as it can be a little noisy. Checking in and out was smooth and professional. However, we had booked as a group of friends for a meal in the restaurant in the evening. This was awful. Some of us had the artichoke panacotta to start with. This was absolutely tasteless and we left it. We then had the hake in lentils- the fish was overlooked and swimming in fat. Luckily I had ordered chips which were nice. The food was really poor and given how much we had left - no one asked if everything was ok. It is also quite expensive for what it is. Having said all of that however- the staff were very friendly. A place to stay not to eat. less

I took my mother for afternoon tea - the building is beautiful on the outside and the grounds are beautiful. However, here is a list of all the things that were cruddy about this place. 1. we had to ask for clean cups twice - the ones we were given were covered in tea stains. 2. we had to wait 15 minutes at the bar to be seated 3. staff were hungover and miserable. 4. we were seated first but served last 5. no choice of teas 6. the room for tea was a bleak conference room 7. door to room was propped open by a bin 8. corner cabinet was covered in rubbish 9. tea room was opposite toilets - the noise of dryers was very irritating. 10. toilets were a massacre. Let's not go there 11. we told a lady at reception of our experience. She said she would 'pass it on' - thanks.... 12. received an email a few days later from a manager telling us they were sorry about the cups, and that they hoped we would stay in their hotels again. We weren't overnight guests? Even their apology was poor. The food itself for the afternoon tea was very hit and miss - very good scones, accompanied by disgusting shot glasses full of jelly and cream. I couldn't be more disappointed with this hotel. less

We only stayed 1 night with breakfast. There was 4 of us in 2 rooms.The room was ok, but the bed was extremely hard and you feel the springs through it. Breakfast was a nightmare, I'm not sure the restaurant manager was supposed to greet the guests . We were made to feel as though we were trying to get a breakfast free, which we were certainly not. He said he didn't have us on his list, bit very grudgingly showed us to a table. The table was loaded with dirty dishes from the previous diners. Eventually the table was cleared, but no direction as to whether to help ourselves and there was no order taken for hot drinks. There was only 1 danish left, and no butter at all.The tea eventually arrived and we asked if we could have some butter and again after a long wait the waitress gave us 2 butters. When we asked for more as there was 4 of us, the manager after quite a wait when toast was cold he banged a tea plate on the table with more mangled butter than 4 people could need. His attitude stunk!! We would not go back to this hotel if it was free. less

I understand all the negative reviews especially the one lacking "finer detail", it is disappointing to be asked to pay almost £300 pounds for 2 nights and stay in a tired hotel with an uncomfortable mattress. With that price you can stay in a much better hotel pretty much anywhere, it mainly needs massive updating. The old mattress had springs hurting out back the first night, but the staff were helpful when we asked for another duvet so to sleep on something softer as apparently all rooms have the same mattresses...but I hope that they can bulk buy eventually new mattresses from this century as standards have changed, you can't expect people to pay this much and sleep terribly. We were in town to visit friends so we just thought of paying a little more to get a pool and something a bit nicer, but perhaps we should have stayed in the Premier Inn as originally planned and save some money. The breakfast was average, sort of like a Premier Inn/Holiday Inn Express, it was efficient but very chaotic as it was in a very small space. The pool and gym are in an building about 3 mins walk around the hotel. Overall quite disappointing it needs massive improvements, a full makeover would probably justify the price we paid but unfortunately, not worth the price. It has potential but Best Western probably don't care to develop it further. Not sure I would recommend it to my friends mainly because of the lack of good sleep. less