Best Western Chilworth Manor Hotel

We regularly eat here for Sunday lunch, birthdays and Christmas. The restaurant staff are terrific. The food is excellent. The venue itself is lovely. If you live around Southampton, Romsey, give it a try. less

If you wish a peaceful nice weekend with your partner or as a family with kids, I would definitely recommend this hotel. It reminded me of Agatha Christies movies! Staff is very pleasant, rooms and bathrooms are clean, food is very good. There is a beautiful garden to take a walk and a small spa center (very clean as well). less

We are currently staying here as it was the only place left available whilst working at Goodwood Festival of Speed. I now know why. We were greeted with a snarl & the smell of fish & damp on our first evening. We were patronised by the receptionist & the only information we’re were given is that children are not allowed in the pool on week days. We got to the room that is supposed to be a suite. It’s just a largish room with a sofa in it. 3 people are meant to be sleeping in the room. The third bed looks like something you would find in a prison & was wedged down the side of the actual bed. The bedside light was not and still is not working & there are only enough towels toiletries for 2 people. The bathroom is so small anyone bigger than about 5ft 6” has to sit sideways on the lavatory. The safe had been locked & rendered unusable. Additionally, the 24 hour room service consists of sandwiches or soup. Great when you’ve arrived late after a long day. The night manager Cosmin tried to help, but his hands are tied as much of what we needed is locked away! We ordered breakfast for 6.15am, but apparently the kitchen staff do not arrive until 7am. Why offer breakfast in your room if you cannot fulfil the request? Once again Cosmin pulled a few things out of the fridge & larder. On our second night we returned to our room to find the beds had been pulled together & some towels dumped on the beds, but absolutely nothing else had been done. The radio was also blaring. It looked. & felt like we had been burgled. When reporting this to the woman on reception it was clear as she was about to go off shift she couldn’t care less. I was so annoyed I told her if nothing was done in 5 minutes I would invite everyone in the hotel to our room to view the mess. Cosmin was despatched again & he tidied the room & got us an assortment of toiletries & replenished the tea tray. He said he would talk to the General Manager & in turn he would contact us. As yet it is 1pm the following day & we have heard nothing, even though I left the hotel late this morning. We ordered breakfast for a later time today, it sort of arrived during the time slot, but most of what we asked for did not materialise. This hotel is an utter disgrace. The worst bit is we have no alternative but to stay here for another 2 nights as the whole area for a radius of about 40 miles is fully booked. I suspect that hoteliers think they can get away with charging huge amounts of money & deliver minimal or no service during large events at Goodwood. less

We booked a 2 night break on a deal that included first night evening meal and for the money it is good value. On arrival at reception we were given our room cards (Room 311) and went to the room on the 2nd floor, some distance from the Reception, only to find that the key cards did not work and would not open the door! Trudged back to reception to be given 2 more keycards to try - no apology or explanation. Back to the room again only to find that the new keycards did not work either! Another trudge with luggage etc back to reception!! Once again no apology but a call was made to a maintenance man to try and sort the problem out while we waited in the bar area. No refreshment was offered while we waited. After 15 minutes the maintenance man appeared and said he had reprogrammed the lock, he came with us back to the room and sure enough we were at last in our room! After that unfortunate start, we had a nice break - the Hotel and Grounds were lovely, the Staff (apart from Reception) were efficient and friendly. The restaurant was good and the buffet breakfast was exceptional - Lots of delicious food freshly cooked. There were several events at the Hotel while we were there and it did get a bit noisy at times - this did not bother us as we like to see people enjoying themselves! less

My wife and myself spent a two night break at this Hotel on a deal, room 25 in old house good, bathroom very good with shower over bath which was a beauty. Deal came with dinner on first night and meal was good but not special, service was very good and all staff encountered were happy, helpful and polite. Grounds as others have said are lovely and a pleasant walk in the current weather. Room was very hot but a fan helped bring the temperature to a realistic level and we slept well. Spent some time in the Spa pool, Sauna etc which was enjoyable and uncrowded. Short distance from Southampton centre with its huge Shopping mall with Shops, bars, restaurants etc. All in all a good short break but did find both food and drink on the pricey side otherwise I woukld have given five stars. less