Best Western Chilworth Manor Hotel

We were staying here to meet with relatives and have a 9 month old baby. We were placed in a room that backed onto an extremely noisy wedding venue despite requesting a travel cot so they knew we had a baby in tow. At the request of my husband, we were begrudgingly moved into another room but night two meant we were now just above another event with blaring outdated music hosting yet another wedding. No quality of sleep at all. We would have slept better in the car. There MUST be notice given to guests for when events are on so that they can make an informed choice for whether to stay there, and this MUST be reflected in the policy. I'd have chosen another hotel. The level of noise is also completely unnecessary and could be kept to lower levels, it is ridiculously loud (we walked past the venue to get to our room). It is actually dangerous for us to travel back home the following day with the sheer sleep deprivation caused directly by this hotel and I will be looking at ways to get a full refund to compensate for a miserable and frustrating night, for what SHOULD have been a wonderful relaxing family reunion. The hotel should only cater for wedding guests, as it is wholly unfair for those who aren't part of the event to suffer. less

Stayed here for our anniversary Do Not STAY Here room 7 is terrible smashing bottles at 11 pm deliveries at 5am went to have dinner it was heaving there was a wedding in very basic menu would have been better going to mc Donald’s couldn’t get to the bar for a drink and there was no where to sit quietly anyway very disappointed less

I have never felt compelled to complain about anything in my life. Genuinely, I feel that my stay at Chilworth has been a total waste of money and my down time. After working in hospitality for a good number of years and having a good understanding of the industry and all the advantages and pitfalls of running a hotel, I normally fall on the side of the venue when it comes to customer quibbles. However I have to say that I would be embarrassed to have Chilworth Manor on my roster if I were a representative for Best Western. The noise levels from the events taking place within this hotel are exceptional! The doors to the wedding reception that my stay was unfortunate enough to coincide with, opened out directly onto the rooms. I have stayed in hotels all over the world, but never have I felt like I was trying to bed down in a bad karaoke bar - or at least one that is so brazen and out of tune as this one. In my frustration, I tried to contact reception, but the phone was clearly ignored - I can only imagine due to the fact that this is a regular complaint from guests and one that the reception staff simply do not want to have to deal with it. The ultimate insult is the letter from the GM in the places in the room on arrival… While I am glad that he is ‘delighted to be hosting a wedding that will be finishing at 1am’ he needs to understand that his non-wedding guests simply are not. On initially reading the letter, I took it with a pinch of salt and very much thought “how bad can it be?” - in short, my answer would be: unbearable. A blanket comms-coverage such as this is clearly a box ticking exercise and a lazy attempt on behalf of a GM In order to pacify the complaints that he clearly knows that he will be receiving. Considering that it is now midnight and I have to be up for work at 6am but all I can hear is a bunch of wasted wedding guests howling along to Bon Jovi, I can only look forward to the next hour of antisocial noise pollution! Chilworth Manor has clearly stumbled at the first objective of any hotel; a comfortable and relaxing place to stay! less

Wasnt advised they were having a school prom in the hotel, this happened 15 yards outside my room so thumping base sounds all night. Fire door by my room was banged constantly till gone midnight and the draght made my room cold. Bugs in the room bit me and could be seen running around the floor. Bath had black mold in places. I have disabilities yet was sent to park down a gravel path as the prom goers needed to have the main carpark reserved for them. Finally the doors banging started again at 5am less

Was told my 2 separate people that the gym didn't open till 8am, which I thought sounded late to open (Both on reception and when I called down to the leisure centre to check)- so I didn't go.... turned out on check out it opened at 6.30am. No lift, which wasn't clear at time of booking- I have a bad back and was offered no help with luggage. For the money paid I would expect an option of room service and restaurant was booked until late. less