Hotel with the most friendly professional staff
02/02/2016 Julia W, Staines
The reservation was made through Secret Escapes and was exceptional value for dinner, b&b. I booked 3 rooms for 5 of us, due to decorating at the hotel we were unable to get an adjoining room but the... more
The reservation was made through Secret Escapes and was exceptional value for dinner, b&b. I booked 3 rooms for 5 of us, due to decorating at the hotel we were unable to get an adjoining room but the receptionist/reservations made sure that we had rooms next to each other and put the person in the room on their own in the middle - so thoughtful.
Check in was fantastic, we really felt welcomed, were given all the info about the hotel and asked if we needed a table booked in the restaurant.
We went to the gym and spa - fabulous gym for a hotel, and the pool and changing area was exceptionally clean. The lady in this area was very helpful (I think the young man could do with a little more customer care training though).
The restaurant manager was the nicest ever again so welcoming and helpful. We tried not to be too loud but we hadn't seen each other for 8 years so had lots of catching up to do. The food was fantastic which I'm not sure why I was surprised but for special offers I tend to think venue don't always give their best. There were 2 vegetarians in the party and the food was so imaginative, really nice to actually get something different on the menu.
The only thing where I believe could so with a little improvement is the breakfast. Queuing for the coffee machine wasn't good, tea or coffee I feel should be served at your table, the machine was in a corner with the toasting machine so it became rather crowded. The food was good - especially the hash browns - but it wasn't all that hot.
I will defiantly recommend this hotel to my friends, and I'd be happy to go back for another Ladies weekend. less