Relaxing stay, with very good staff.
Having just returned from here after a quick overnight stay for a birthday celebration, I must say that I was quite impressed.
Firstly we booked on a website for a 'deal' so wasn't expecting too much given the bargain price. However, we were pleasantly surprised. Upon arrival the reception by staff was very polite, courteous and efficient. Everything we needed to know clearly explained. We dropped our bags and heeded straight for The Club, where you have a swimming pool, steam, sauna rooms, as well as a variety of treatments if you so wish. We simply used the free facilities but after a steam, sauna and whirlpool, interspersed with a swim we were relaxed and ready for a drink.
The Bar area, although very welcoming was not overly large or with lots of sofas, coped and there was a glorious open fire! Just what was needed on a very chilly February day.
Room although compact, was neat and tidy and clean with crisp sheets. A large TV and Tea and Coffee making stuff, with all the usual fare; the bathroom was similarly neat and tidy and clean, but on the small side. Although it did have a bath in it, it was a one person at a time affair.
The restaurant was well laid out with brilliant staff. Food was great and plentiful with a good selection of options, even as part of our inclusive deal. The wine prices (not included), were not too excessive compared to similar types of hotels, and we had a thoroughly enjoyable meal.
Starting with very tasty soup to start; chicken breast wrapped in ham; I had duck; both served with a lovely selection of vegetables. This was followed by some excellent locally produced ice cream (recommended) and also chocolate fudge cake. All very tasty and well presented without any delay.
Breakfast was a buffet affair, fruits, cakes, ham cheese, toast, pastries, plus a full cooked English breakfast selection. Enough to set you up for the rest of the day even if you are going for a bit of a walk!
Most enjoyable, will go again - but the staff, particularly in the restaurant made this very most pleasant stay, well done and thank you! less
LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear JGH_et_al Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience.
It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our friendly team, delicious food and complimentary leisure facilities means a lot to us!
My team were delighted to look after you during your stay, please do not hesitate to contact me at email@example.com should you wish to discuss further any aspects of your stay.
Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive.
Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us.
Nathan Chart – General Manager