Best Western Chilworth Manor Hotel

Had spent several nights with my wife for Christmas dinners/parties or simply for the facilities available in their sport's club. Nice staff, very decent restaurant and cosy rooms. Absolutely worth every penny spent there less

Took the wife here for a romantic break at the weekend 23-24 March. Was really looking forward to jumping in the spa pool only to find it had broken and wasn’t going to be fixed until the next week. I wasn’t told about this when I booked the hotel. Had I had known about this I wouldn’t have booked it at all. Other guests were told the spa pool was being fixed immediately. I know it’s not the hotel’s fault. The hotel is great. Bloody great actually. But the spa pool bath was going to be the highlight of our stay. Very disappointed I’m afraid. But will definitely return again to the hotel. less

We booked through Paultons Park and only reason we chose this hotel was for the pool facilities which we found out on check in can only be used by children from 3-5pm. They then made an error on our meal and children’s dishes were brought on burning hot plates and put directly in front of our toddlers to scold their hands on. Really wasn’t what we had expected of a family hotel. less

My friend and I had a spa deal. On entering the building I was impressed with the layout, reception and tables set out with bathrobes and questionnaires. We wasted about 10 minutes at reception as the receptionist wanted the email we had received but there was no signal in the end she offered to just take the codes. After filling in the questionnaire the same receptionist said she would give us a tour, her tour was through the door this is the ladies and the spa area is upstairs to the right!!!! We used the gym before our treatments and had a good work out, the equipment seemed old but was good. We both said how brilliant our massages were both had different staff as we had the treatments at the same time. We were hungry by this point so asked the receptionist downstairs what we do for dinner, she said as we hadn’t ordered we had to go to the main hotel. My friend and I were very disappointed at this as when we arrived the same receptionist hadn’t mentioned food and that the kitchen only accepted orders up to 10am. So after the spa we had to get changed and go to the hotel. Being a vegan there was only one sandwich I could have and I had this with chips which were hardly cooked and cold. The sandwich was tasty though, we weren’t given cutlery or offered sauces. The prosecco we were served (part of the deal) was flat and we had to wait 20 minutes and ask twice to change it. We headed back to the spa and put our wet swim wear back on and relaxed. If you can call the few chairs and lounges squeezed in relaxing!!! The pool is a good size but this leaves no room for loungers. The jacuzzi worked when it wanted to, the steam room had wear to it and the sauna had splinters(very dangerous) This deal was worth it just for the massage, but the receptionist ruined our experience and needs some lessons in customer services. Best Western need to invest in upgrading facilities and training staff. less

i booked my trip with the hotel as a birthday present for my husband. The hotel is gorgeous and in really nice setting. We received a very warm welcome into the hotel by a fantastic reception. Very quick and efficient quick in. I upgraded the room and was really pleased with my selection. We used the leisure facilities which were good, we were a little disappointing to find the kids were restricted in the time they could use the pool. In the evening we used the main restaurant for evening.The staff in the restaurant were very welcoming and worked very hard to make sure all attention to detail was taken care off. The food was fantastic and good value for money. Overall a very good stay at an lovely hotel where the staff are fantastic. less