Best Western Chilworth Manor Hotel

Stayed for a one night stay to celebrate our wedding anniversary and was most disappointed, The room and bathroom were small, with no bedside light and table on one side of the bed which made it difficult to have a cup of tea in bed! The evening meal was a Buffett, the menu showed three main choices but only two choices were actually available. If you wanted seasonal vegetables these had to be requested. Twice we had to remind staff we were waiting for the vegetables and by the time they had arrived we had finished our main courses. The carrots were so overcooked. Our son and daughter-in-law joined us for the meal and requested ice cream for dessert. Again two requests had to be made before the dessert arrived. Overall the hotel was impressive but not homely at all, all conversations could be listened to in the bar area and there were no cosy corners or a comfortable lounge to sit in. The grounds were a definite plus, plenty to explore. The pool is also a plus with very friendly staff. Would not recommend. less

From walking up to reception looking at the beautiful building and well kept gardens, to the room, and bar area it’s a fantastic place to stay. Everything is immaculate with great service. This time was a business stay but I’ll definitely return for a personal break. less

It was our second visit to this hotel for a short break, having greatly enjoyed our first. This time we brought friends with us and once again were not disappointed. The service we received was tailored specifically to our requirements, which we had notified the hotel of in advance. We were impressed by the helpful, polite and cheerful staff in all departments. The teams are very well led by the manager Mark Ind and are keen to further the hotel's post Covid strategy. Although we were advised that there were 2 events hosted during our stay, neither seemed to impinge on the hotel guests enjoyment. We were very impressed. less

We booked this hotel for a family holiday with my mother-in-law and it was such a disappointment. The grounds are beautiful, but I wish I could say the same about the service. The hotel is clearly only interested in hosting cheap weddings. As soon as we arrived, we found our room was not ready with no bed for my son! And if you think you would get something better if you pay an executive room, don't bother... You only pay more because it is in the original building! The room was not even serviced and we had to ask them to sort it out... We booked this place because there was a pool. We turned up on Friday to find out no children were allowed then. Fair enough, I should have double-checked. We were told kids could go on Saturday from 3 pm. We had a day out in Southampton and shortened it on purpose. To arrive at 3.15 pm and being told it was at full capacity! We had to wait over 30 min before being able to get in. We nearly gave up. We even saw some gyms members having to go home because it was full. Don't even get me started on the staff. I know hotels are struggling to find the right people at the minute but the young lady at the pool reception could not care more to answer our questions. She was rude on both occasions and not helpful whatsoever. The food was average and service poor overall. We could not even get served on our departure. Many other guests were waiting to be served but there was no one to be seen at the bar. It was not even busy?! Such a shame as the building is charming. It was probably a lovely place to stay in a previous life. Not anymore. You are better off staying in Southamtpon. Overall, NOT FAMILY-FRIENDLy. I never felt that my son was welcome in both our room (no bed for him...) or at the pool. I don't think I ever gave a 1-star review to a hotel but there is a start to everything... No need to say we will NEVER come back here... Families, don't waste your time. It is overpriced and you will not be welcome! less

We stayed just this weekend on Saturday evening. The hotel was busy as there was a wedding going on as well as the function I was there for. We checked in fine as had previously checked in online. We went to our room (after paying £174 for a standard room) to find it quite small and just like a regular hotel room to be honest. NOT worth the money we paid (even with the FREE breakfast thrown in!) We had a great time at the function we were there for and retired to the bar for a nightcap. Well the staff obviously have never made a hot chocolate before, cocoa powder and hot water (undrinkable) replaced with hot milk and cocoa powder (tasted like pond water). Needless to say that was taken off the bill. We were also greeted by a mouse running around in the bar area, when the staff were alerted to this they did nothing. TV remote didn't work, internet is very patchy and keeps kicking you out. Hotel looks amazing, but wouldn't pay anywhere near that to stay there again. Very disappointed. less