Best Western Chilworth Manor Hotel

Stayed as the package deal, hotel comfortable, spotless, food really good, staff were all friendly and Dave was super helpful. Beautiful grounds. Leisure centre had the cleanest pool I’ve ever seen but pity the jacuzzi was out of action and was told that it hasn’t been up and running for a while, so that was the only thing I could say was wrong with our stay! Would recommend. less

We attended a family wedding reception at this pretty well located hotel. It was a busy busy venue, lots of functions taking place and a lot of people. The staff at meet and greet were very good, and they did their best to keep things going smoothly. The function room was located in a nice area, and was well presented. The 3 course meal was ok, at the rates they charge it should be! Starters were served and cleared, main course was lamb, the knives were blunt, and most people unable to cut and then eat the meat. BUT... when the staff came to clear away, our waiting staff placed one plate on top of another in front of each guest, with a total of 10 dirty plates in front of the last guest, and each lump of meat, he removed with his hands and placed onto the top plate! When it came to teas and coffee... one cup was placed on our table and we never saw the tea or coffee.. and when we requested where it was, they said, oh, been and gone... we then asked to have some, one more cup and saucer was placed on the table.. no spoons, and then 10 minutes later the beverages were brought out, and said waiter proceed to place his nose onto the spout to determine what it was he was pooring, the spoons never arrived.... Considering what was paid per head, I think this was a very big let down, both for the guests concerned and the hotel.. Overall we had a great day, but this was not really acceptable from a hotel of this calibre. less

From the moment you pull in up the drive i thought this is going to be good. I just wish i had been on holiday rather than business to enjoy the facilities of the hotel. From check in to check out every level of staff are beyond professional. Rooms well appointed and tastefully decorated. And so quiet, did not hear a peep so surprised to see how many people were at breakfast. We all came back to work rested and happy. Thanks less

Stayed here as part of Paultons Park short break. Arrived earlier than 3pm check in but were given our keys straight away. Rooms were clean tidy and spacious. Plenty of hanging space but as usual not enough hangers for us! Bed was good king size and very comfortable. Went out to patio area at the rear of hotel and had a drink pre dinner. Only criticism would be there were no safe areas for young children and gardens have many steps and drops, would perhaps benefit from an area for children that is fenced off. Interior of hotel was spotless and very well maintained, quite busy considering it was Monday/Tuesday. Only recommendation would be a local beer. Had dinner which was mainly good, (beef in Asian salad was a little over cooked). 4 adults and 1 toddler had 3 courses and a bottle of wine cost around £200. Ate again on the next evening and had same good food and service, nothing was too much trouble. Breakfast both mornings was acceptable with a choice of buffet hot food, toast and pastries, also fruit yogurt and cereals available. Porridge was one of the best we’ve ever tasted. Great time had by all, would return and recommend to all. less

We normally quite like staying here as the price of the package was reasonable, room is clean, beds comfy, bathrooms decent size, meal was included, starter we both had pate which was tasty, then I had chefs steak pie and I hardly ate any, pastry was over cooked on the top and soggy on the bottom, not much filling, really not nice at all, very disappointing, hubby had guinea fowl and it was just ok, not much with it but luckily we ordered an extra portion of veg, unlucky tho as it didn’t arrive! By the time we had chance to ask for it the meal was nearly gone, They were busy with a big party, but no excuse for poor service and pretty basic food, I just hope breakfast is better in the morning, it’s normally nice .... less