Best Western Chilworth Manor Hotel

We (my wife and I) booked for the weekend of the 23rd to 25th. We’ve always been impressed with best western hotels. We even chose one for the venue following our wedding last year. In short we’ve always liked the Best western brand. On arrival we were both very impressed with the overall presentation of the premises. It’s a lovely location with delightful quiet grounds. The staff are incredibly friendly, cheerful, courteous and helpful. The bar and dining room lovely. Food was fine, no issues. The rooms off the central atrium probably are the best. But we had room 221 which was at the far end. Perfectly usable room, a little tight on space. But nothing wrong with it. All in all this place was super, so why the 3 stars? The bed. It was dreadful. I’ve slept in some odd and peculiar places. But I’ve still slept. That bed. Or more probably the mattress was either knackered or very very cheap nasty and bouncy. If my wife rolled over the bouncing and pitching was appealing and reminded me of a cross channel ferry in a storm. It’s in my top ten of worse sleeps and surpasses even 2 nights I once slept in a concrete feed trough on a 10mm foam mat belonging to a disused pig sty. The last night I think I achieved 3 hours sleep in the bed and it made me wistful for a bed in a premier inn. I’d love to go back. Genuinely I would. But only if the beds were changed and improved to I’m afraid premier inn standards. less

We had a lovely spacious and clean room overlooking the gorgeous grounds, it was very clean and comfortable, the bathroom was on the small side but fully functional. Food was just ok, perfectly adequate and the staff were very nice. It was also very quiet which maybe because of the current situation! Would definitely stay again if we were visiting Paultons. Well worth a visit for dinner to the Chilworth Arms just up the road! less

Really disappointed as the hotel on paper looks great we had a standard room which we checked into. After entering the room the cleaning standards where questionable: Bad smell , Dusty , Stains on floor , mould in bathroom etc... we asked to move rooms which they Arranged the change but the second room was worse than the first room with additional mould , hairs in sinks , stained toilet and a poor bed which left us with a un-comfortable sleep. We now have decided to check out early and move to a travelodge near by where basic standards are followed. For a hotel this size it’s can’t get the basics right of other hotels in the area. As reading the past reviews they all say upgrade , upgrade but they can’t follow the basic principal of hotel chains. I would not recommend this hotel or the service given at main reception or the duty manger. @bestwestern less

Myself and my partner were in desperate need of a short break - x 2 cancelled holidays due to COVID. We decided to stay at Chilworth Manor hotel as it was priced just about right and was affordable (inflation all over the place with other hotel venues due to current situation). We had a fantastic stay (wend of 3/10/20). We had a lovely room, well equipped and very comfortable. Hotel was COVID friendly. Bar, restaurant and front desk staff were all very helpful and went out of their way to ensure we (and everyone else) had a great stay. We would highly recommend and would definitely go back without any hesitation. Remember to book breakfast and dinner slots though, I'm not sure what happens if you don't do that. Thanks Childworth Manor for a fab couple of nights - see you again soon :-) less

We stayed for one night after a postponed trip due to Lockdown in March. All information was sent prior to arrival in an email. Dinner and breakfast we were able to book in advance which was very helpful and easy to follow links via the email sent. Nice room and hotel decor, friendly staff and lovely food. Thank you for an enjoyable stay less