Best Western Chilworth Manor Hotel

We booked two rooms (1 and 17) and both were over and above what we expected. The food was excellent quality and excellent value for money. The evening meal was restaurant quality and had plenty of choice. Dave was so helpful and went out of his way to make us feel welcome. We slept well and had everything we could need. We will definitely return. less

We stayed one night for my wife's 50th Birthday and we found the staff excellent and friendly and the food and the rooms great too. We had a lovely walk in the grounds before an afternoon tea which was nice. I made a mistake with booking my room and the lovely receptionist dealt with it and fixed my mistake. Would definately stay again. less

I booked a one night stay to celebrate my husbands birthday. I booked direct and from the start the service was excellent. Katie the receptionist, was friendly and helpful and explained that standard rooms are not in the Manor House and that whilst the Deluxe rooms are in the Manor house they can be smaller than the Standards. This allowed me to make an informed decision about booking. She also recommended that I book the restaurant in advance as they get very busy on a Friday. We had a Deluxe Room (17) which was really clean and spacious. Tea and coffee making facilities, iron and ironing board, hairdryer, bathrobes and slippers and very nice toiletries. We went for a drink at the Chilworth Arms Pub, which is a 5 minutes walk from the hotel - really nice pub! This is because we thought the bar in the hotel lacked atmosphere! After a couple of glasses of wine later in the evening the atmosphere seemed to improve :-) The meal in the restaurant at the hotel, was absolutely amazing. Beautifully presented, full of flavour and most certainly worth the money. IThe restaurant was indeed full and the atmosphere was lovely. The buffet breakfast was nice too, plenty of choice but could have done with being a bit hotter. Reception can provide guests with a map of the grounds with a few walks marked out. We did a quick walk taking in the circle of trees and the pond. It really is worth a walk and I imagine would be lovely in the summer. Over all we had a lovely relaxing break which is what we wanted. Thank you to Katie and the restaurant staff whose friendliness made our stay even better. less

My partner took me away for my Birthday weekend as a surprise. On arrival he asked the Restaurant to make a surprise for me. It didn't materialize and he was told the message didn't reach the kitchen. The spa facilities were not usable. The pool was too cold and the Jacuzzi wasn't working. The dining room was so cold that i had to cover up my new dress with my coat. The evening meal was nice but the breakfast consisted of under-cooked bacon and overcooked eggs. We have stayed at Best Westerns before and always been happy but this is the worst one. I took this up with the Manager who refused to give us a discount on the bill but offered us an upgrade if we go again. That won't be happening. less

Stayed for 2 nights on business with a group of colleagues visiting Southampton Science Park. The hotel is literally a few minutes walk so perfect if you do need to be there at the crack of dawn! Lovely dinner in the restaurant although the service was a bit slow -possibly due to the fact there was also a conference on. First morning was a very early start so needed the “express breakfast”. Lovely freshly baked croissants and friendly service from the night security guard! The rooms were quite basic but clean with what appeared to be recently refurbished bathrooms. Lovely toiletries. The buffet breakfast starts at 7am and certainly if you are in the restaurant then, everything was perfect. All in all, friendly service, good food, a great place to stay for a business trip but not sure I’d have a holiday here. Criticisms? Parking was a nightmare when we arrived due to a conference being on. A pity the spa facilities were in a separate building and at the end of a very long day, I really couldn’t be bothered. less