Noisy!!! Very, very noisy.
I have never felt compelled to complain about anything in my life. Genuinely, I feel that my stay at Chilworth has been a total waste of money and my down time.
After working in hospitality for a go... more
I have never felt compelled to complain about anything in my life. Genuinely, I feel that my stay at Chilworth has been a total waste of money and my down time.
After working in hospitality for a good number of years and having a good understanding of the industry and all the advantages and pitfalls of running a hotel, I normally fall on the side of the venue when it comes to customer quibbles. However I have to say that I would be embarrassed to have Chilworth Manor on my roster if I were a representative for Best Western.
The noise levels from the events taking place within this hotel are exceptional!
The doors to the wedding reception that my stay was unfortunate enough to coincide with, opened out directly onto the rooms. I have stayed in hotels all over the world, but never have I felt like I was trying to bed down in a bad karaoke bar - or at least one that is so brazen and out of tune as this one.
In my frustration, I tried to contact reception, but the phone was clearly ignored - I can only imagine due to the fact that this is a regular complaint from guests and one that the reception staff simply do not want to have to deal with it.
The ultimate insult is the letter from the GM in the places in the room on arrival…
While I am glad that he is ‘delighted to be hosting a wedding that will be finishing at 1am’ he needs to understand that his non-wedding guests simply are not. On initially reading the letter, I took it with a pinch of salt and very much thought “how bad can it be?” - in short, my answer would be: unbearable.
A blanket comms-coverage such as this is clearly a box ticking exercise and a lazy attempt on behalf of a GM In order to pacify the complaints that he clearly knows that he will be receiving.
Considering that it is now midnight and I have to be up for work at 6am but all I can hear is a bunch of wasted wedding guests howling along to Bon Jovi, I can only look forward to the next hour of antisocial noise pollution!
Chilworth Manor has clearly stumbled at the first objective of any hotel; a comfortable and relaxing place to stay! less
Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Good Morning
Apologies for the inconnvienace caused during your stay, this was not my or the hotels objective.
If you can forward me your contact details , i will contact you directly in this matter.
Enjoy your day further.
Kind Regards
Nigel Easterbrook