Best Western Chilworth Manor Hotel

We had two rooms here and stayed for one night on Thursday 14th June, and we were due to board a cruise ship from the port the next day for a short cruise to the channel islands. Our rooms were lovely and we used the gym facilities in the afternoon, then we had a lovely meal in your restaurant that night. I cannot express my thanks to your staff enough. During the night my husband became poorly with a hand injury and I took him to Southampton Hospital where he was admitted and I returned alone to the Hotel. I explained the situation to your receptionist, called Katie I think, and she permitted us to keep our rooms on until we knew what was happening with my husband. Each time she saw me, she asked how he was and if there was anything the Hotel could do to help me. She was fantastic, as I was feeling very stressed at the situation. Eventually the Hospital discharged my husband and we left the Hotel to collect him and race to the port for our cruise (which was fantastic!). I just wanted to say a very big THANK YOU to you Katie. The Hotel is lucky indeed to have you as a member of their staff. less

We booked a 2 night Great British Break Off through the hotel website. This included breakfast and dinner both days. The room was spotless Our standard room was not enormous but was great in every respect. Breakfast and dinner were excellent. Breakfast is a buffet. Dinner portions were enormous and food quality and choice were excellent. The grounds are beautiful and all the staff were helpful and friendly. Very impressed overall. less

We booked a spa deal, found online. The package included an overnight stay, 3 course meal, breakfast the next day and a spa treatment. We arrived at 11am, and couldn't check into 3, which is pretty standard but isn't very relaxing dragging luggage around from the hotel to the spa, receptionist did state we could leave our bags in reception, which when we come back to them they were just by the front door still so not fantastic at all as I didn't feel very secure. If you cant check in until 3 that is fine but there should be a dedicated room for people doing the spa deal as when you arrive you need to sort yourself out. Anyone considering the deal please pack a spa bag individually so you don't have to wade through your suitcase in the bar. The customer service at the reception was awful, a lady with short blonde hair was quite possibly the rudest and most unhelpful person, should not be a receptionist. Reception was very unwelcoming, dis organised and not helpful at all. As we made our way to the Spa, this was just as disappointing, not very friendly staff, reception area could do with a facelift, just felt like a school canteen. We pre booked treatments and I had pre booked hot stones, yet there was an admin error and the spa staff had been told I wanted a scrub. Told I couldn't have the stones as they had to heat the machine. I was told I could have another treatment so I picked a mini facial which was basically a face massage. The staff in the restaurant were the best, Val who works in there is a credit to the place and I think you should put him on reception, as that is the first impression you get. If I was greeted by Val I think I wouldn't of felt the way I do. The best thing about the hotel is the food, it was very good. Breakfast was very good too. Would I go back and do what I did? No, very organised and not a relaxing spa break. Would I go back for Dinner and be served by Val? Yes I would go back tomorrow, but that was the only good thing. Rooms were okay, could do with a bit of updating. less

Have visited the restaurant here a couple of times now and on both occasions the experience was less than satisfactory. Communication of staff needs a serious overhaul. If your staff do not speak good English then I'm afraid mistakes are going to happen. On our second visit staff did not come back to the table to ask if we needed anything else or to see how things were. Then we asked to take a meal home this was ignored, even though the staff said yes so it had to be reserved. The food quite frankly is average. Overall I would rather spend my money elsewhere. I wouldn't usually comment but at this is the second time the service has been poor I feel it's only right to make others aware. For the cost of the food you need to make some serious changes. less

Stayed at Chilworth Manor over the weekend.  The Hotel is a bit out in the country, so if you do not drive you need to use taxis. The Hotel is a Victorian mansion. Unfortunately the Hotel does not have lifts. I am not sure if they have rooms on the ground floor. The Hotel does a package where if you are going on a cruise you can park the car at the Hotel. I found all the staff to be friendly and efficient, when I say that I am including all the staff that we do not see without which the Hotel would not run so smoothly. I ate in the restaurant on one evening and I found the food was OK. I did not have breakfast at the Hotel so I cannot comment on it. I also ate in the bar and I found the sandwiches were delicious. One thing that impressed me was that you can get Classic FM on the television in the rooms. The Hotels free WiFi ran at a good speed, but I found that I could not use my online radio player. less