Best Western Chilworth Manor Hotel

Very impressive drive up to large mansion. So far so good! Will look divine when all the rhodedendrums are in flower. Very friendly laid back staff. Our room was a bit pokey ( deluxe ...) but they were very happy to change it to a larger one with lovely view. Great walks in grounds. Swimming pool, spa etc 3 minute walk, but well worth it. Food good, except my husbands plaice on the last night. Very small with hardly ant flesh on. ( and that was just my husband!! ) but seriously, Not impressive for a main course and bizzarly served with roast potatoes - apparently a new menu . We mentioned the sparse plaice but had no response. However, my roast guinea fowl was fabulous. There were a few details I could be picky about, it I won’t because we had a really good stay. Would recommend. less

Lovely hotel which has been many things in its time, so maybe lacking some of the grandeur you might expect. Set in attractive grounds with an interesting deer ring which I have never seen before. Our room was located in an annex attached to the main house, so no character, but quiet and comfortable.The room was small but recently renovated with a very comfortable bed. Tea and coffee making facilities and biscuits provided. The bathroom was new too and they provided shampoo, soap, body lotion, and shower gel. Loved the heated mirror section so that you didnt have to wipe it. The food which was included in the price, was very good, (I have to say to our surprise as reading reviews you often pick up on the negatives). It very much depends on the hotel employing an excellent chef who lucky for us was working that night. The portions were just right with a good helping of potatoes and vegetables, Nothing worse than ordering a dish and wishing it had come with something more than a garnish. Normally I reserve my 5 stars to exceptional. This was a special offer with meal included which was exceptional as an offer and far exceeds anything for that price in the area at that standard. The hard working staff seemed to multi task, but with a smile and good humour. I would definitely stay here again. less

Booked on line to have an executive room and breakfast. Drove along an impressive drive to the hotel where there was limited parking before you had to park in the overflow. Not good when it is raining. On checking in at around 4pm we had an issue with booking restaurant as we were told the hotel was full therefore limited time slots available. When we got to the room 6 found it very dark and noisy! When we complained at reception we were offered another room up another flight of stairs. This appeared a better room 24 although the floorboards creaked terribly just outside the bathroom! No individual heating in the room which became quite warm overnight. Bed was comfortable though. Breakfast next morning....As we checked in were asked if we had had fish and chips in the room the night before as someone had but had not paid for it!!! Not us!! I ordered poached eggs on toast. I was served two 'tennis balls' on toast! Horrible. My husband had an omelette which was OK. Plenty of other choices if you wanted them. I have had tastier coffee and the tea was weak. Did not appreciate to be asked by waitress whilst I was still eating my toast whether I as finished!!!! Then she wanted to clear my husband's plate and seemed stressed when we both said, NO!! There was a lot of congestion as staff came out of kitchen and tended to collide with customers either waiting to serve themselves juice or just wanted to pass by! Also, perhaps something could be done about the noise of the wooden chairs scraping on the wooden floor every time people wanted to sit or stand. All in all not a good experience. less

Just returned from a 2 night stay & have stayed several times now at Chilworth Manor & will keep coming back. Wonderful approach through the wooded grounds to this imposing building. Ample parking which may be a little walk if spaces directly outside the Hotel are all taken. Had to take care in the Carpark on arrival which was a bit slippery from the snow. Friendly & helpful reception. Comfortable & beautiful bar area with high ceiling, galleried landings, sweeping staircase & large open fire all in keeping with the period of this building. Clean, well furnished rooms with modern equipped bathrooms. Didn't have an evening meal in but breakfast was very good with ample choice (buffet style) & friendly, attentive service. Was good having access to the modern health & fitness centre (separate building- 2 or 3 minutes walk away) with an adequate size swimming pool, sauna, steam room & spa (towels provided & lockers £1 deposit) with a smallish (but well equipped) gym on next floor up. Have to say a big thankyou to Lindsey Trend for being so helpful, friendly, polite & efficient with us when we telephoned, 3 occasions, last minute, to amend our booking - Lindsey provided excellent service in our view. less

Toilet paper quality fairly poor, bath/shower could do with a grab handle. Buffet style breakfast not at all special, 1st day on the cold side, day 2 was marginally better. Given the snowy conditions outside one would have thought that a member of staff could have salted or gritted the path/main entrance into the hotel. WIFI absolutely pathetic. Neither my wife or I could recover our emails on our I pads. Dinner on both nights was excellent. All the staff were absolutely first class less