Best Western Chilworth Manor Hotel

Really pleased with the hotel in general and will be back again. Car park was packed but that goes with Xmas time and parties. Gym / pool is a short walk from the hotel so would recommend trackies and trainers to be packed. less

Six people booked for a pre Xmas lunch in early December. Having been before and been relatively happy we were totally surprised at how bad it was. There was no atmosphere in the room, no music, and the meal was very poor. The crayfish salad had too much Marie Rose sauce, the main course of lamb was very fatty and badly carved and presented although the beef was good. We thought some of the vegetables were frozen not fresh. The carrots were cut in huge unmanageable chunks and the whole plate of food looked as if it had been thrown together. The dessert was pleasant but much too big as I personally had chosen a child's portion. Both the main and the dessert were the regular size - not what I had pre-ordered and wanted. less

I booked 2 rooms for their Christmas Party Night. Beautiful looking hotel with long drive. Our room was very spacious as it was a disabled room on the ground floor with quite a large bathroom with double shower but being a wet room the water went all over the floor! I particularly liked the heated bathroom mirror to stop it steaming up but found nowhere to hang a long dress except on the mirror as there was a shelf in the wardrobe. My friends in the other room said it was quite small. The meal was very good with good service. The braised beef and chocolate dessert were delicious. The main problem was that we ate the dinner in one room and had to walk across the corridor for the disco and so lacked atmosphere. The disco was very disappointing mostly playing to young girls on the dance floor and not the rest of the guests so we ended up at the main bar area which was packed as it was very busy with lots of events going on at the same time. The pool was quite large but got wet walking over to it and not very well lit up at night. Breakfast was very good. This hotel is not far from Southampton which has an excellent shopping centre. less

I booked this hotel for night via nest western as an anniversary gift for friends who got married at the hotel. At the time of booking I paid for the room. I was then provided with email confirmation. On departure my friends were also charged for the room; the hotel claiming that no payment had been made. When I got in touch with the hotel I was advised they had not received the payment from best western. I was I advised there was nothing they could do despite me providing them with the email confirmation reference. They couldn’t have been more unhelpful. I was told I needed to speak with best western and take it up with them - the office dealing with it being in America! I have called them and again provided all of the emailed confirmation details. They can’t seem to find anything and the issue is still unresolved! Do not book this hotel! less

very smart hotel nice & quiet area but not to far from town centre use this hotel a few times will continue to use this hotel foods very nice breakfast is very good staff are very good nice decor well laid out less