disappointed visit expect for one spark
23/08/2015 dkwilli, Cirencester, United Kingdom
stayed here last night for one night dinner bed and breakfast , we upgraded to a suite as from previous experience at independent hotels go for the best on the offer and you tend to get a decent room... more
stayed here last night for one night dinner bed and breakfast , we upgraded to a suite as from previous experience at independent hotels go for the best on the offer and you tend to get a decent room.
on arrival the reception is tucked away went through the usual proceedings without hassle . We arrived I would say mid afternoon and we're told dinner was busy so earliest time was 9pm a little later than wanted which I think as we were on a dinner bed and breakfast deal I think was a bit odd. possibly would have had hassle to even get a table had we arrived later...then what ?
room was as requested reasonable size more a deluxe room than suite my gripe was peeling wallpaper and damp mould where an obvious roof leak had happened over time . The bathrooms are shabby and old ..but it was clean . Our room was boiling to the point of feeling dizzy the fan in our room was obviously broken so we rang reception who were unhelpful and said they had not got any spare due to the hot weather.
on the way to dinner we stopped off at reception to hand in our breakfast card and double checked with the events manager who was covering and was such a nice guy very apologetic and said he would see what he could do .
flat glass of prosecco which any barman should have spotted before we asked for a fresh on .
dinner was average my wife's food better than mine . baltic board was a small plank with a few fishy offerings and two micro sized bits of bread . my sirloin was an inemic fatty lump with three vine tomatoes and a sauce, i didn't realise it didn't come with any veg my fault , cheese board excellent !
did a deal to pinch the dining room fan with the helpful events manager who was the spark of hope in the hotel it's great to see one person stand out in this business . He delivered to our room without hassle .
two cooked breakfasts were delivered on time two people expected to share one set of cutlery so I ate mine with a spoon, luke warm but filled a hole.
checking out was chaotic so did the express exit .
I would probably not visit again ive read from management that a refurbishment is coming , i would say its long overdue . I would however re train some staff buy some fans sort out your meat supplier along with the menu and hey presto a decent hotel !