My mum and I came here on a spa day deal for a little extra birthday treat. At £55 per person, it was a pretty good deal - that includes two treatments, lunch and use of facilities. Great we thought! We did leave a little relaxed, but unfortunately more so disappointed.
On first impressions the place was not what I expected. "The Club" where the pool and spa area didn't really feel like a relaxing environment for a spa day. There's a small area where you walk in on reception with some tables and chairs with the robes and towels on. After filling out the necessary paperwork, we were shown around - literally to the changing room and pointed in the direction of the gym and treatment area.
The pool is nice with a sauna, steam room and jacuzzi (that wasn't hot), but the only area you have to sit down and relax in is on a few loungers that are pushed closely together around the edge of the pool. I guess in other places I've been, there's more areas to lounge around in or an actual relaxation room. So we did get bored there after a while as our treatments could only be fitted in at the end of the day.
There's complimentary tea, coffee and juice back at reception which you can have in plastic cups around the pool. If you wanted a "drink drink" you'd have to get dressed to go to the actual bar in the main hotel.
We broke up the day by walking back over to the hotel to have our lunch because we didn't really like the idea of eating back around in the table and chair area next to reception. We did of course have to get dressed to go there, but the change of scenery was needed.
Lunch was er, interesting. It's served in this random airplane style container with different compartments to separate the food. Ours consisted of a miniature portion of chicken Caesar salad, cold noodles, fruit salad and a bite size flapjack. We bought a few glasses of prosecco and just sat by the fire, which was quite nice - but the drinks took ages to come over for some reason.
When we went up to the treatment area, it felt a little unprofessional. The three girls were sat in reception chatting and when we walked in they went silent. We explained we were on a spa day and then they asked us to sit down. They didn't address us or make us feel welcome, it actually felt a bit embarrassing.
Also, two of the girls were not wearing shoes and were walking around bare foot, which I found unprofessional and a bit unsightly.
On the Plus side, I did actually enjoy my treatments. The girl I had was pleasant and she gave a really good back, neck and shoulder massage. However, the same can't be said for my mum. She was a bit gutted and left knowing half of the life story of the young girl who was giving the massage.
Even though we had the same treatments booked, we seemed to have different facials - for example, I had a mask and hand and arm massage during my facial, whilst my mum didn't.
I personally didn't enjoy the products they use there - my skin felt so greasy after the facial.
Overall I did had a nice day and we had some giggles, but probably won't be returning. The hotel itself seems nice and the grounds are lovely, but it was not quite the spa day experience I have had before. Ultimately, you get what you pay for. less