Best Western Chilworth Manor Hotel

Chilworth Manor really looks the part externally, lovely grounds, plenty of parking, well-equipped health club and impressive frontage. Easy check in despite wedding and hen party taking place at the same time. My room at the end of a wing was recently renovated, well laid out, quiet (I'd requested a room away from any functions so my request was given attention) and bed was very comfortable. Reception staff and staff in the health club were very helpful. Let down by the Restaurant - staff were struggling to cope with 2 functions and a full, Saturday night dining room; I waited 1/2 hour for my main course and the table next to me were less lucky waiting for over an hour with the food nothing to write home about taste-wise, though was well presented. Breakfast - self-service - was excellent. On the whole, offers good value for money accommodation, personally would give the restaurant a miss at peak times. less

The staff are lovely. The Stella was off. The broken TV was instantly put right. The room and bathroom were spotless. There's ample parking. The lounge looks tired. Even in July the lounge was a tad cold. It has lovely grounds. Why one hot chocolate satchet when two people are staying? Breakfast last time was lovely, And we had the same standard this morning. Poached eggs to perfection. And Stefan is deserving of a special mention as he was very helpful and polite at every turn. The dining room and house services for rooms are above the rest. Overall; others could lift their game, hence a 4 not a 5. less

Booked this hotel so we could attend friends wedding in Southampton Town Centre. We have stayed at a few different hotels over the past few years but thought we would go for a bit more of a luxurious hotel and paid more than we have ever paid before to stay in a hotel. Yes the hotel is nice we did not use the club facilities as by the time we arrived on the Fri it was a bit late and on the Sat we had to get ready for the wedding. With regard to breakfast which is priced at £14.25 per head per day, ìt was a self service buffet breakfast, the only time you have a waiter is to get a tea or coffee or to ask for salt and pepper. In a hotel like this would expect to have a waiter who takes your order for hot breakfast and to have tea and coffee on tap which is not the case here. Waiters clearing tables are polite but would be nice if they kept a lookout for guests without drinks etc. Room was nice but been in better and paid less so unfortunately will not be booking a more upmarket hotel again which stick to my instinct and pay less ! less

Stayed here 6/06/17 for one night, booked two at the same time, both Executive Double Rooms paid same price for both, Room 15, size of a single room with double bed, couldn't walk around both sides of bed, couldn't sit at dressing table as not enough room to pull out chair, nowhere else to sit, no other chairs, no table and small wardrobe, nowhere to put case, no bath robes or slippers, some were sent to room after call to reception, when they arrived one of the robes had black oily marks on it, called reception again, after waiting 40mins for replacement, I went down to reception with soiled robe, didn't get replacement. When we entered the room, there were two men in the bathroom repairing the toilet? Evening meals poor, had "beef pie", was made with the left overs from a roast joint , cut into cubes, pastry put on top and warmed up, what you would expect at a poor quality canteen, not enough staff in dining and staff falling out in front of customers. Second room, Room 6 normal sized double room, could walk round both sides of bed and even have a chair at side of bed, dressing table 5ft from bed, walk in wardrobe, and a table and chair. Response from reception staff both Executive Double Rooms! Won't be stsying here again less

We arrived for drinks, before a wonderful afternoon tea served by pleasant and very efficient staff. We were given the option of eating inside or on the patio, so having chosen inside, we then took the opportunity to explore the grounds which are very beautiful and quiet. A great location for a relaxing stay. Will certainly return. less