nice & relaxing but food service let it down this time
23/10/2016 tillymint4, West Lancs
Hotel is lovely, we have stayed here 3 times previously, the staff are lovely & helpful. I think the hotel must have been taken over as there was no continental breakfast (not that we wanted it!!) My... more
Hotel is lovely, we have stayed here 3 times previously, the staff are lovely & helpful. I think the hotel must have been taken over as there was no continental breakfast (not that we wanted it!!) My only gripe really is that we wanted a sandwich about 8.30pm after we had been swimming, according to the guest information we could get a sandwich or bar snack anytime BUT not anymore!! Don't know what would have happened had we requested room service!!! anyway, bar snacks are only available till 6.30pm! Petty as it sounds it did spoil our evening, we were hungry but not hungry enough for a big expensive meal! Would this stop us from going again? possibly! less
Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor. I'm sorry to hear that Continental Breakfast does not appear to have been available during your stay, this is most unusual. We offer a full buffet breakfast in the restaurant which includes a Continental selection, this is also available via room service if required. I shall be following this up directly although I'm pleased to see this is not something you required and it therefore did not detract from your breakfast experience.
I'm saddened that you were unable to find something to your satisfaction on our evening menu, this offers a selection of lighter dishes including a Baltic Board and our Vegetarian Mezze Board as well as a number of Salads from just £7 for guests who do not require a more substantial meal in the restaurant.
I do hope you will consider staying with us again.
Best Western Chilworth Manor Hotel