Best Western Chilworth Manor Hotel

There is nothing wrong with the Chilworth Manor Hotel at all however after a number of misunderstandings at booking (admittedly this was partly my fault) and again a misunderstanding with room service (one sandwich had fillings we had asked not to be on there so we had to send this back, all sandwiches were on brown bread when we had asked for white although we couldn't be bothered at this point to have them changed) it just feels like the staff don't communicate properly which leads to a number of preventable mistakes. Room Service was ok but over priced although I expect that to a degree. The restaurant menu looked very expensive. Rooms are adequate and what I would expect of a 3 star hotel. The location is slightly strange as you drive through the grounds of a Uni to get to it but once there the grounds are very nice it is also a great location for a trip to Peppa Pig World and We had a connecting room as we travelled with our 2 children. We were disappointed to find that children were restricted to using the pool on weekends only between 3-5, as we were stopping on a Friday this was no good for us. I was told by a member of staff that these hours and times are clearly stated on our website, they are not, they just state there are restricted hours in place for children but no times and days etc. hence why I asked the question. Also note that the leisure complex is in a different building to the hotel. Breakfast again was nice but not amazing. The hot self serve breakfast was ok, there was a selection of around 4 cereals, 4 fruits and some yogurts. Despite arriving a 8.30 for breakfast all pastries were gone and were not replaced which I find annoying and poor. Tea and coffee were however served to the table which I liked. When I went to check out I asked a question about my invoice and the response was 'I'm not sure that's just what they put'. This hotel could be so much better but it feels like none of the staff have been trained properly which is massively letting the hotel down! Any questions I asked seemed to be met with 'im not sure'. Unfortunately the whole process from booking through to ordering food was all just a little bit more painful then it needed to be so it has to be said we are unlikely to return to Chilworth Manor. less

We recently staying at this hotel and everything was superb! A really pleasant stay, without the kids :-). The staff are all very friendly and the hotel was very clean and tidy. Sunday lunch was excellent too and would recommend it to anyone that has the opportunity to stay here. Great value for money! less

My sister's golden wedding venue for lunch. Lunch was 'OK', but the drinks were very expensive and poor quality. A glass of fresh orange turned out to be watered down orange juice from a cheap carton. Nothing like fresh orange juice and very disappointing. Changed it for sparkling water. (with no refund.) There was no price list at the bar and we now know why. There were no paper towels in the Gents dispenser so I let the guy at reception know. He said he'd correct it immediately. 3 hours later there were still no towels. On the plus side, they take your money "with a smile". less

Even at one in the morning check in staff were pleasant and helpfull although as we had three rooms not all booked together he some trouble locating the bookings. Breakfast was excellent, although the restaurant was a little cramped and got quite crowded. But nice place to stay good choice of rooms all of which met or passed expectation. less

This is a magnificent looking hotel just a few miles from Southampton so an ideal location for us to stay the night before embarking on a cruise. We stayed here last year for just that reason and really enjoyed it. So of course we re-booked. But........ This time the room was much much smaller than the last time and, if I'm brutally honest, it was not as good as a Premier Inn room. The bed was incredibly soft and bouncy and ordinary sized (last time we had an enormous king size bed and, silly me!, I thought that they would all be the same throughout the hotel). If your partner so much as sneezed in the night you would be awake! The room was so disappointing and we were so shocked at the difference from last year. The receptionist was lovely and eventually found us a different room that was more satisfactory. The Spa and swimming pool are great. The breakfast is good - buffet style - and we didn't use the restaurant in the evening as it is very expensive. ( many other reviewers have said the same thing so could there be an issue here for a management discussion?) It was not such a peaceful and happy experience for us this time. Would I re-book? Not sure. It's not a cheap hotel. There are lots of other hotels in Southampton to try. less