Overall rather dissapointing.
17/01/2017 paul b, Kingston upon Thames, United Kingdom
We were expecting a country house experience but it was far from that.Very pleasant reception staff,but then downhill. Room was just like a travelodge. No character at all.Adequate but with a poor qua... more
We were expecting a country house experience but it was far from that.Very pleasant reception staff,but then downhill. Room was just like a travelodge. No character at all.Adequate but with a poor quality bathroom refurb.Next confusion at the bar as I am told that I cannot put drinks on the room.Turns out the bar person did not understand my room number.After that delay our two gin and tonics were £19.50 which is steep.Dinner was poor,tired school dinners lamb,too,long a wait between courses so that I had to prompt every next action.Staff were friendly but not all competent. This was a so called bargain through secret escapes but I,m afraid we were Dissapointing. , less
Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear paul b
I'm sorry that you were disappointed following your recent stay with us here at Best Western Chilworth Manor. Following our bedroom refurbishment in 2016 we have received very positive feedback about our rooms which are as illustrated on our website. Guests do have the option to upgrade to an Executive, Superior or Deluxe room in the Manor and we also have 4 suites available.
I am disappointed to learn of your experience in the restaurant, this is most certainly not inline with the usual feedback we receive. We do recommend that should guests have any concerns these are raised with the duty manager at the time so that remedial action can be taken prior to departure, I will ensure your comments are taken on board.
I do hope you will consider returning to Chilworth Manor in the future.
Best Western Chilworth Manor