Best Western Chilworth Manor Hotel

This truly is a great location with good quality accommodation but sadly let down with exceptionally poor service naff food and over the top prices. Look the room was good the pool is good etc etc but it’s been a long time since I stopped anywhere where the service was that bad. Ask anyone who stopped the night I did. That was the night the Boddingtons was off (but that might happen a lot?). From the smell of it for a while too. The lack of other real beers was a disappointment but not as much as the near 20 mins we waited to get served. Having swapped our beers for bottles and ordered food. I was surprised to find when re ordering more beer that bottles were cheaper than the ale. ( I’m saying this tongue in cheek as the bar man insisted on charging me for the full price of the bottle despite over changing for the previous round. ) I found the menu limited and over priced, at £17 you expect an exceptional burger! But what you also expect when only two people are ordering food is that the meals come out together. Not a random relay system when the first person has finished before the second gets his food served? My friend and I sat in the bar area for a good couple of hours. Several people waited at the bar for service and gave up / walked away as service was so bad. OK, top tip. This is the hub of the entire place you need a massive personality running this Bar a person who fills the room pulls people in a keeps them there makes them feel 100%. This experience makes or breaks the hotel. Mine was broken. This hotel is very very close to 5 stars but is let down in the most critical area - staff interaction. Will I stop again. Probably will I be more vocal with my expectations next time, likely. Also it’s worth mentioning that on the evening we stopped I closed several doors to the outside. The main hall area gets cold and draughty with insects of the flying variety trying to drink my beer, at these prices with that wait not impressed. I know it’s hard as the place is sprawling. You may also consider a camera or pass system for the back door to the club, i did wonder about security... Sort the small things out and you’ll be so good riffraff like me wont be able to afford to stay. less

I stayed here for one night while visiting Southampton for business, the position and the building is superb, the rooms are adequate nothing wrong at all, I could get 4g in my room so I didn't bother with the free wifi, the meals are expensive with a burger coming in at £18 and a soft drink (orange cordial and soda) coming in at £3, saying that what I saw of the hotel in my one night stay was good, tip if you have room only book the breakfast the night before as it saves nearly £5 less

A large extensively extended Edwardian house in very pleasant well kept grounds accessed via a long tree lined driveway. There is plenty of parking although it became fairly full. Check in at reception was efficient and friendly. The room was well equipped and comfortable with the usual facilities including biscuits with the tea and coffee, iron and ironing board, a good sized desk and a comfortable bed. The ensuite bathroom was very good, and everything was very clean. Breakfast was a buffet arrangement and very good. There was plenty of staff who were all polite and helpful. The only slight criticism was the rather overpriced evening bar meal. The food was fine but I do think was not worth the cost. £15 for a chicken and mushroom pie, saute potatoes and a small portion of vegetables. less

stayed here for one night. Warm welcome. Very clean and well equipped bedroom. Comfortable bed. Lovely gardens to walk around especially in May with the rhododendrums. Bar food very good Lovely choice of breakfast REcommend this hotel less

We stayed here for one night and had a lovely time. From our room, the leisure facilities and the restaurant, we couldn’t fault anything. The food especially was fantastic. Our room was beautiful too. We would definitely come back to this hotel. less