The bar area needs to be given some thought
19/02/2017 JanieMM, Oxfordshire
We spent one night here on a DBB basis. We paid extra for a superior room in the main building which was a good move in terms of situation. However no heating had been on in the room when we arrived a... more
We spent one night here on a DBB basis. We paid extra for a superior room in the main building which was a good move in terms of situation. However no heating had been on in the room when we arrived and with high ceilings and two floor to ceiling windows it was icy. We immediately turned the radiator on high and went out for a 30 min walk in the grounds. Still chilly on return and my husband ended up reading with one of the supplied dressing gowns draped over him.
The room and facilities were otherwise good although providing a coffee pod type machine and mugs that were too tall to go under the spout seemed a little daft.
We had pre dinner drinks in the large bar with the protective sheet (for the renovation work) draped above us. The room is really too big to have any sort of character or atmosphere. Seats on the two settees by the fire (not real, but tolerably realistic) were about the best option. Our dinner allowance was three courses, many of the options had supplements attached. The starter was excellent, a seafood cocktail of very good size and it arrived promptly. The main was less exciting, but I think that was our choice not the dish itself. I was pleased to be able to have a de caffeinated affogato for desert. Staff were attentive and pleasant.
By morning our room was pleasantly warm, and the ladybirds certainly thought so! A virtual plague seemed to have woken up and were crawling around the top of the two windows, we counted at least 18.
Breakfast was pleasant, staff were very helpful and we were offered coffee at our table which was refilled and soya milk was found for me. The jam sachets were a nightmare to use, and the staff obviously agreed as the manager had scissors ready in her pocket which all the staff knew about!
If the bar area was made a little more cozy and less like a barn then I think the whole experience would have been improved. less
Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor. I'm pleased that you enjoyed your stay and appreciate your feedback which will be taken on board.
As you have highlighted we are currently undergoing the restoration and redecoration of the ceiling in the main Manor House, the next phase in our ongoing programme of refurbishment following the completion of our bedrooms last year. When this is complete you will be pleased to hear that we will be continuing with plans for the refurbishment of the Manor Bar and Restaurant. Do keep up to date with these plans via our social media channels.
We look forward to welcoming you back.
Best Western Chilworth Manor