Front desk staff!
18/06/2019 Votenochains, White Mountains, New Hampshire
When we checked in there were about five people all checking in at the same time. People were talking at the front desk clerk over other people and she handled each inquiry with respect and a calm I d... more
When we checked in there were about five people all checking in at the same time. People were talking at the front desk clerk over other people and she handled each inquiry with respect and a calm I don’t think I could of managed. One customer wanted a room with no adjoining door since she felt someone could break into the room through it (the front desk staff calmly explained its bolt locked, but offered to see if she could accommodate her request), another man came in and tossed his room key on the counter and said “sorry to cut in line but could you give me a key that actually works.” The clerk said calmly, yes, but this key isn’t to our hotel.” He had been trying to use a different hotel key and even 5hough he was very rude, she was still polite. She was alone at the desk and got everyone checked in and handled questions extremely efficiently. This is the type of employee that can make your business! The five stars are to recognize the quality of her work, intelligence and customer oriented service even when the customers where not nice.
The hotel is nice, rooms clean, average breakfast (would like plain oatmeal or plain yogurt but thankful for breakfast. less