Stolen Passport on premise
01/09/2018 Mike P, Minneapolis, Minnesota
We stayed at this hotel for a night on 16th Aug with a group tour, we had a dedicated breakfast room for all Asian Indians, 2 outsiders entered and picked ladies purse and left, we immediately reporte... more
We stayed at this hotel for a night on 16th Aug with a group tour, we had a dedicated breakfast room for all Asian Indians, 2 outsiders entered and picked ladies purse and left, we immediately reported to hotel, found on security surveillance video but sadly very poor coverage so could not have clear facial images, police just reported stolen, tried to find but in vain. Finally with stolen passports, green cards, credit cards, cell phones, cash and more, we got in helpless situation, hotel helped with shuttle service to Canadian embassy, and airport and train station and more. Finally they dropped our bags to airport what was great help for flying out from this place ASAP.Manager Joseph helped a lot, greatly appreciated. less
BEST WESTERN C, Responsable relations publiques at Best Western Chavannes De Bogis, responded to this review
Thank you very much for sharing your experience on Trip Advisor.
We are still very sorry for what happened during your stay, but we still need to be clear to our other customers: this situation does not reflect our usual reality, it has been an absolutely exceptional.
We will not be liable for this situation, however, it has been our duty to help you sorting out the problems that followed. Our team had been at your entire disposal, and we are, if I may, glad, you kept a better memory than this difficult issue.
We hope we will have the chance to welcome you back again,
The Management Team