09/05/2017 robinsonad71245, Las Vegas, Nevada
My families stay at this hotel was exceptional. I needed to check in early because I was in town to attend a wedding. I initially made a reservation at another hotel.However, they would not allow a re... more
My families stay at this hotel was exceptional. I needed to check in early because I was in town to attend a wedding. I initially made a reservation at another hotel.However, they would not allow a rewards member to check in early so I cancelled my reservation. The customer service was awesome, friendly staff and very willing to assist me with whatever I needed. The hotel was very clean and I loved my room.
On top of that; my husband left his IPAD in the room, I called to inquire about the IPAD and the front desk agent located it and left a note for the manager for his General Manager to ship it to me.
Great Stay...Great Service....Great Property.... Thank you for everything!!!!!! less
bwbatonrougela, Webmaster at Best Western Chateau Louisianne Suite Hotel, responded to this review
Thanks for your kind words about our Awesome and friendly hotel with plenty of amenities. front desk staff was appreciated for the great customer service. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you’re in town. We appreciate the opportunity to serve you.