The plus points - the reception was friendly and efficient, the room was well-appointed, if a little frayed around the edges (eg the patches on the patchwork quilt cover were coming unstitched) and the bar staff efficient. Not a bad hotel for the price and in a quiet location in the Nottinghamshire countryside.
The wifi was only working in reception, so the facilities were not as described, but this was not advised beforehand or taken into account in any alteration in the tarriff.
However there was a boiler on the other side of the wall from our room which turned itself off and on at 2 minute intervals throughout the night - not loud enough to be of major disturbance, but significant enough to prolong those half-awake moments you get in the night.
Therefore we rose at 6am and were ready to leave at 6.40am. The reception was locked up but a nice kind lady came from the bar area, told us that the receptionist was not on until 7am, so there was no-one to deal with payments or queries / complaints, but that if I left my details someone would contact me later. All fine up to this point.
However in the afternoon I received a phone call from a very rude and condescending manager. He accused me of acting inappropriately, being `grossly unfair' in having left his hotel without paying and that if customers did that, he would not be able to pay his staff. He stated that I should have found a member of night staff and requested a room change.
I explained that it would have been even more disruptive to get dressed, come downstairs, find a member of staff, arrange a room swap, cart our valuables across the hotel and then try to get back to sleep after all the hassle. He would have none of this and said we should have used the telephone to contact reception, which obviously in a half-asleep state at 3am you are alert enough to consider.
When I pointed out that I had NOT refused to pay, merely raised a complaint and that he did not have the staff on at that time to take the payment, he began to backtrack and said he would `meet me halfway' and accept 50% payment for the room.
This to me was a satsifactory and fair outcome. That is not the problem. His initial attitude was, and I have not come across anything like this in the dozens of hotels we have stayed in during the past few years.
Most managers would get the full facts first before dealing with the issue. This man had made up his mind before even getting the facts of the case.
He had an aggressive, superior, condescending and `poor me' attitude.
Your stay will be fine unless you have a problem and have to deal with this man. Also when booking, avoid rooms 29 and 30 unless you are a deep sleeper. less