Best Western Charleston Inn

We just spent 5 nights at this hotel and had a great experience. This is an older property, but it's very well maintained and very clean. The hotel staff members are all very friendly and helpful, going out of their way to make sure their guests have a good experience. I consider this hotel to be a great value and look forward to staying here again the next time we're in Charleston! less

We booked a five night stay at Best Western in Charleston and from the moment we arrived we were greeted by wonderful staff! Our room was clean and it was quiet at night! We couldnt have asked for a better hotel! 5 stars all around! less

Although we requested ground-floor rooms, our request was ignored because we arrived late. We were given an upstairs room which was hard for my husband to carry the luggage up and down when he already had problems navigating the stairs. We could hear the conversations of the adjoining room. The Keurig machine was irratic. The carpet was dirty, but breakfast was good for a take-out. There were several choices, but we picked the sandwich which turned out to be a decent Jimmy Dean egg, sausage and cheese biscuit. We were satisfied with the breakfast choices. Found water in the cabinet under the sink. Wasn't sure if it was due to condensation or other reasons. Good that the room opens to the outside. less

From the outside and the lobby it looked like we made a good choice. The receptionist was very nice and gave us directions to our room. Our room was out back facing the backs of houses. As soon as we got there someone asked us if we saw his motorcycle because he said it was just stolen. Our room was very clean and spacious. The issues we had was the people staying there. Multiple people were drunk and stumbling around saying curse words. Not at us just speaking out loud. There was many dogs barking all night from the hotel. I guess it’s a dog friendly hotel and that’s fine but it’s very hard to sleep with lots of dogs barking. The second night I was glad there were no dog noises but at around 2 am I think it was a fire alarm that went off. It was super loud. Someone on our floor got into a domestic fight and they were screaming about calling the police who did show up. Also every night there was random people just lurking around in the dark. I know you can control the people around you but next time we will just spend a bit more to have less scary people around us. Again the rooms were very clean. The hotel maids do a wonderful job. Also the pool was shockingly cold so that was a no go. less

Stayed one night. Hotel placed in the very back of the property because we had a pet. Next morning I witnessed to drug sales from the occupant to two different mopes at the fence next to the property. This has clearly been going on for a while since the drug users knew where to go. Best Western put me and my family in a dangerous situation. less