Best Western Charleston Inn

1540 Savannah Highway, Charleston, South Carolina, 29407-7845, United States
based on 1741 reviews Trip Advisor Logo
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Best Western Charleston Inn

Located minutes away from downtown and the cruise terminal, Best Western Charleston Inn is a smart choice for romantic getaways, a family vacation or business retreat. Our Charleston, SC hotel is pet-friendly and smoke-free. Relax in well-appointed r show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00

Reviews of Best Western Charleston Inn

Traveller Overview:
4.0 Rating: 1741 reviews
Excellent 51%
Very Good 30%
Average 9%
Poor 4%
Terrible 3%
Rating

617ayding, wrote review 10/06/2020

Poor Customer Service

We did not feel comfortable in the section of the hotel because of some guests next to our room. We asked the reception desk to give us another room at a different section of the hotel. She refused. ... more

Owner Response
Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear 617ayding, We sincerely apologize your experience wasn't as enjoyable as we had hoped and that the service from staff was not positive. I will discuss the issues presented in your review with our staff as a training tool for what NOT to do in the future. Thank you for your feedback.
Rating

Kimwyatt2015, wrote review 04/06/2020

Best Western Inn is a very nice affordable place to stay.

We love staying at Best Western Inn In Charleston. It is close to family, shops, stores, restaurants, downtown, and beach. We have family and friends in Charleston and we have been staying at Best We... more

Owner Response
Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Kimwyatt2015, We are delighted you enjoyed your stay and that we are conveniently located for all of your needs. We appreciate you taking the time to complete a review and hope to see you again!
Rating

nothappy772020, wrote review 03/06/2020

Do NOT stay here!!

We stayed 5 nights and every night they charged me over $600 and it was hell trying to get my money fixed and put back in my account. There was only one time that it was easily fixed. I will never rec... more

Owner Response
Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear nothappy772020, We apologize there was a billing error and am happy we were able to rectify the issue. Thank you for your feedback!
Rating

Longleggedlovely1, wrote review 27/05/2020

Worst stay at a Best Western

I've stayed at multiple Best Westerns all over the United States, this was by far one of the worst experiences I've had. The check in was where it started. I was told my credit card didnt go through w... more

Owner Response
Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Longleggedlovely1, We deeply apologize your experience was not enjoyable and that there were issues with the service and room. I am working with our staff to improve in areas where we lacked and hopefully should you be in the area again, give us a chance to give you a positive Best Western experience.
Rating

Joe1234665, wrote review 27/03/2020

easy access to Charleston and free parking

The Charleston Inn is an older motel but has been remodeled and updated. In addition the staff is friendly and competent.   The buffet breakfast is outstanding. First time I saw a make it youself auto... more

Owner Response
Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Joe1234665, Thank you for completing a review. We are happy we met your expectations and enjoyed your stay.