This is not the place you want to stay if you are taking a cruise. We booked a room for a night, which the website quoted as 79.00, an excellent value. I called to ask for the cruise deal, which incl... more
This is not the place you want to stay if you are taking a cruise. We booked a room for a night, which the website quoted as 79.00, an excellent value. I called to ask for the cruise deal, which included transportation to and from the cruise ship and a lot to keep your car at on the property. A confirmation was sent for $129.00 plus tax. Again, I was very happy with the excellent value. This is an old hotel with outside doors that has been updated, but it is in a bad area of town. When I got there to check in, I was given several forms to sign stating the price of the room as $129.00 for one night. The cruise "package" was then added onto that and the total was 204.00. This was not our expectation, and they said they weren't sure why we didn't get the correct confirmation. That being said, we took the transportation and headed to our cruise ship the next morning. On the shuttle we spoke to other couples from the Best Western who had the same experience. For the price we ended up paying, I would have chosen another venue at the same price in a better location. You have to sign a liability waiver for the parking area. It was a small lot in the middle of another hotel next door. It appears not to be monitored at all. I would not recommend staying here, and certainly not parking your car here for a week. I felt that my prayers were answered by not having had damage to my car. Be forewarned of the deceptive pricing and policies of this location. less
Bill R, General Manager at Best Western Charleston Inn, responded to this review
Thank you for your review. We always appreciate guest feedback, be it positive or negative, as it allows us the opportunity to improve.
As you are aware, we have spoken regarding your experience. I hope you were satisfied with the outcome. If not, I would encourage you to contact me directly.
Again, thank you for your comments.