Poor customer service by reception desk!
I was disappointed & dismayed when I telephoned this hotel reception desk from near the central train station for assistance on how to find a taxi. Basically the clerk told me if I could not see a ta... more
I was disappointed & dismayed when I telephoned this hotel reception desk from near the central train station for assistance on how to find a taxi. Basically the clerk told me if I could not see a taxi out front then I would need to wait to see if one might appear, or I could take a tram. I was apparently on the other side of the Tours Centre-Ville Gare from where the tram runs. I explained to the clerk that I had injured one of my feet, so I could not walk back to the other side of the train station. She refused to assist me by telling me a taxi company to call & insisted no taxi would come.
I went on google, called a taxi company, & a very kind dispatcher sent a cab to pick me up. It arrived within 5 minutes. If I hadn’t prepaid for my stay at this hotel I would have tried to get a room at the Novotel Tours, which I passed when I exited the train station.
IF YOU EVER NEED A TAXI IN TOURS, I recommend Groupement Taxi: 33 2 47 20 30 40
TALEKAT, Responsable réception at Best Western Central Hotel, responded to this review
WE are really sorry you felt that way about our Team. We inform you that when we order taxi for guests we call the exact same phone number you mentionned in your comment.
Let me explain you what my colleague explained to you at the time: The taxi company do not take request from someone to pick someone else up in another location.
So if you had been at the hotel and we had called the taxi company they would have come to pick you up.
Here its another matter, you asked us to call them to pick you up somewhere else and when we call them to ask for that kind of service they refuse automatically.
So if you have to be angry at someone be angry at their proper management, not ours.
We thank you again for your comprehension on the matter.
Mickaël ROLAND - Duty Manager