Best Western Central Hotel

We used room 436 and the toilet seat came off in my hand on arrival. This was promptly fixed but later on retiring to bed we found that the air conditioning had a fault and didn't work. The main staircase - which is also a fire escape has mattresses stored on the landings and a large amount of carpet tiles in boxes. The breakfast was good although the breakfast room is a bit stark and the waitress chewed gum when replenishing the buffet. Receptionists were helpful. less

Nice hotel in the center chosen because I was running the marathon ; it's close to the starting line and they accepted a late checkout. The staff is really good and accomodating (we arrived early, room not ready they found another one ...). A big room for 3 with a huge bathroom (a tube and a shower) - strange layout ?? Nice garden where we had a drink in the sunshine. The downside is the matresses andlots of stuff in the staircase, the feeling that hotel is still under renovation - fine but I'm still paying full price .... less

We stopped in Tours for three nights while on a road trip from Madrid to Paris. I selected the Best Western because of its location and parking. The hotel overall was very satisfactory, with spacious rooms and windows that opened wide onto the city, but what highlighted the experience was the wonderful front desk staff. They were invariably extremely helpful and friendly, patiently assisting us with all sorts of matters: where there might be an outdoor market, how to best drive out of town, getting us plates to use for food we bought, and one of them even lent us her own bicycle pump to take with us on a bike ride. Plus they patiently kept talking with us in French, even though we struggled, because they could tell we wanted to practice - rather than switch immediately to English as the more impatient Parisians later did. I'm not exaggerating when I said it was the best staff I've engaged with at any hotel in the world. less

Reception staff were helpful and friendly at all times. Both room and bathroom were spacious and comfortable. When we arrived they gave us our room keys to find a room that wasn't ready but they apologized and offered us drinks. Again, service was great and besides that small detail everything about this place made us feel welcomed. less

Very convenient for the restaurants of the rue Colbert and the wonderful riverside bar. The room was very spacious with a separate toilet and shower room, the only negative was the charge of over 3 Euro for water from the minibar. All in all would probably return. less