Best Western Central Hotel

We found this hotel without difficulty via Sat nav, always a plus. There is attached, free car parking at the front. We were warmly welcomed at reception. Our German Shepherd dog is exuberant but well behaved and he was also warmly welcomed. Our room had been upgraded and was on the fourth floor, supremely comfortable, roomy, great views and everything as it should be. The location is fabulous for exploring the wonderful city of Tours, close to the Loire river, great restaurants, shopping, the lot. All on your doorstep. We didn't eat or drink in the hotel so can't comment but we wouldn't hesitate to stay here again. Very impressive. less

We have stayed at this hotel on many occasions over the past 6 years and it is still as good as every. The location in the heart of the city is brilliant for sightseeing, bars and restaurants. The hotel manager Michael is superb, we asked for a certain room that we love and on arrival on the 4th September he gave it too us. Thank you Michael. We recommend this hotel to anyone travelling through France or for a short stop over. less

Lets start with the good things...not many. Hotel was clean and the location was amazing. So for the rest of my stay. We had two rooms on the 4th floor. The room was very warm and uncomfortable. When we went to the front desk the first night the man working the desk gave us the controller for the air conditioner. When we went out the following day and came back the controller was gone. When we asked the front desk they said the manager said we can not have it and to open the windows. It was really not ok. Then we wanted to go sight seeing and the front desk had no information for us. We found it on our own. The last night we asked when check out was and the lady at the desk said she didnt know maybe 10 maybe not. Who do they hire that cant answer a simple question. I am a travel agent and I am so glad I came here first so that I never send any clients here. They also had a small bar area and the front desk seemed to have to play front desk and bartender. Over charged for breakfast(sign with price was small and not everyone in room went to eat) when coffee maker didnt even work was the icing on the cake. less

Exactly how a hotel should be! This older hotel has been maintained and modernised in a tasteful manner. It is both comforting and functional. Parking can be found at the front, reception directly within. I met several staff members, who all displayed the BEST customer service skills ever. Polite, attentive, humorous, friendly, and as ambassadors for the brand - these guys were perfect. The reception worker who booked us in was excellent. Her colleague (maybe manager?) had the best smile ever. (A smile can make your day). Our room was spacious and comfortable. Everything required was available. Tv had a good selection of channels, the bathroom was good, with plenty of hot water at a good pressure. The town provided evening food. The sleep quality was fantastic. The breakfast was good and plentiful. Checkout was easy and quick. I can not fault this hotel. Everything is exactly as it should be. less

I was disappointed & dismayed when I telephoned this hotel reception desk from near the central train station for assistance on how to find a taxi. Basically the clerk told me if I could not see a taxi out front then I would need to wait to see if one might appear, or I could take a tram. I was apparently on the other side of the Tours Centre-Ville Gare from where the tram runs. I explained to the clerk that I had injured one of my feet, so I could not walk back to the other side of the train station. She refused to assist me by telling me a taxi company to call & insisted no taxi would come. I went on google, called a taxi company, & a very kind dispatcher sent a cab to pick me up. It arrived within 5 minutes. If I hadn’t prepaid for my stay at this hotel I would have tried to get a room at the Novotel Tours, which I passed when I exited the train station. IF YOU EVER NEED A TAXI IN TOURS, I recommend Groupement Taxi: 33 2 47 20 30 40 less