Even if we booked and payed for a comfort room, it was very small and very hot. If you wanted to switch the air conditioning on, freezing air came streight in your face. Our room wasn't cleaned up! Th... more
Even if we booked and payed for a comfort room, it was very small and very hot. If you wanted to switch the air conditioning on, freezing air came streight in your face. Our room wasn't cleaned up! The management was the most unpolite we've ever found in our life. Absolutely to avoid. We had to leave the hotel and to book and pay another one, much more comfortable less
TALEKAT, Responsable réception at Best Western Central Hotel, responded to this review
Dear M. Stefano B,
The Air conditioning was and is working perfectly in your room but you mentioned otherwise to expedia when you complained. The fact is, you didn’t like how it was install in your room: above the bed… We told you , you couldn’t change room this afternoon as the cleaning service was off and the reason wasn’t valid for a change of room , in respect of the occupancy of the hotel. We offered you to move the next morning, but you declined telling us you were leaving in 3 nights….so it will be too late for a change of room.
you then came back down saying your room hadn’t been cleaned up…. I checked the cleaning lady file and noticed the room was marked as done. I said to you I was surprised that she didn’t do it and that I will bring you new and fresh towels. To what you answered absolutely not nicely: “ of course you will”. It’s a thing not to speak perfectly a language but when you don’t, you need to be carefully to what you say and you clearly didn’t.
Then you Left the hotel Yelling: “you will pay for your words, you don’t know who I am” to what I answer that we do not work with threats here…. but never been impolite toward them or even offensive. We simply said NO for a change of room at the moment asked for, because the reason: a AC misplaced wasn’t valid regarding our occupancy. And you didn’t like the fact we said no to you.
Following this, I investigated to see what happened with the cleaning lady and when you came back I wanted to offer you a change of room with apologizes.
I didn’t have the chance to offer, you went mad, yelling You were leaving. I called his room to offer the change anyway to what he answered: “ I already booked somewhere else” and hang up.
Then you came down to give me back the room key. I asked you to pay the services you used ie Breakfast, parking and city taxes ….You refused and walked away. Your wife was speaking to me in Italian and I said to her I do not speak Italian and I just understood she said “it was convenient for me to say that” as the words are close to French or Spanish words, 2 languages that I speak.
To end this explanation, You being a lawyer doesn’t mean you are above the law . You left without paying your due ( breakfast, city tax, and parking, consumed) which is a felony… And then told me it will be lawyers against lawyers making threats again....
We are truly sorry it happened the way it did for a so little incident but you just went berzek and nothing could be done more appropritaely that what we offered you.