Best Western Central Hotel

Lets start with the good things...not many. Hotel was clean and the location was amazing. So for the rest of my stay. We had two rooms on the 4th floor. The room was very warm and uncomfortable. When we went to the front desk the first night the man working the desk gave us the controller for the air conditioner. When we went out the following day and came back the controller was gone. When we asked the front desk they said the manager said we can not have it and to open the windows. It was really not ok. Then we wanted to go sight seeing and the front desk had no information for us. We found it on our own. The last night we asked when check out was and the lady at the desk said she didnt know maybe 10 maybe not. Who do they hire that cant answer a simple question. I am a travel agent and I am so glad I came here first so that I never send any clients here. They also had a small bar area and the front desk seemed to have to play front desk and bartender. Over charged for breakfast(sign with price was small and not everyone in room went to eat) when coffee maker didnt even work was the icing on the cake. less

Exactly how a hotel should be! This older hotel has been maintained and modernised in a tasteful manner. It is both comforting and functional. Parking can be found at the front, reception directly within. I met several staff members, who all displayed the BEST customer service skills ever. Polite, attentive, humorous, friendly, and as ambassadors for the brand - these guys were perfect. The reception worker who booked us in was excellent. Her colleague (maybe manager?) had the best smile ever. (A smile can make your day). Our room was spacious and comfortable. Everything required was available. Tv had a good selection of channels, the bathroom was good, with plenty of hot water at a good pressure. The town provided evening food. The sleep quality was fantastic. The breakfast was good and plentiful. Checkout was easy and quick. I can not fault this hotel. Everything is exactly as it should be. less

I was disappointed & dismayed when I telephoned this hotel reception desk from near the central train station for assistance on how to find a taxi. Basically the clerk told me if I could not see a taxi out front then I would need to wait to see if one might appear, or I could take a tram. I was apparently on the other side of the Tours Centre-Ville Gare from where the tram runs. I explained to the clerk that I had injured one of my feet, so I could not walk back to the other side of the train station. She refused to assist me by telling me a taxi company to call & insisted no taxi would come. I went on google, called a taxi company, & a very kind dispatcher sent a cab to pick me up. It arrived within 5 minutes. If I hadn’t prepaid for my stay at this hotel I would have tried to get a room at the Novotel Tours, which I passed when I exited the train station. IF YOU EVER NEED A TAXI IN TOURS, I recommend Groupement Taxi: 33 2 47 20 30 40 less

I was a bit surprised to read some of the other reviews. We had a marvelous stay at this hotel. The front staff was excellent and very friendly. The location is excellent, and close to a lot of interesting sites, and restaurants. The breakfast was excellent, had a great variety, and was worth the price. It may be somewhat confusing to have two different options as to what is included in the breakfast. The garden off the breakfast room was inviting. We had a great view from our bathroom window. I rather liked the roll-down window shutters. PS It was a bit odd to have the toilet in a separate room across from the bathroom, and watch your head if you are as tall as I am. The laundry service was prompt, and reasonably priced. less

We made a mistake on the reservation and made it for one month earlier. One minute after that we called the company and they told us that they will talk to the hotel and fix that without a problem. Two days after that they called and said they are sorry but the hotel manager refuse to change the reservation. After talking to the hotel manager directly, he sent us an email back that he is really sorry but the hotel is fully booked on the date we wanted. We entered the hotel website and what a surprise - there are a lot of free rooms. Trying to call again to the hotel manager and confront him with that ended up with yelling and refusal to give us back at least part of the money we paid. Be aware not to make any reservation in that hotel. less