Best Western Central Hotel

I was disappointed & dismayed when I telephoned this hotel reception desk from near the central train station for assistance on how to find a taxi. Basically the clerk told me if I could not see a taxi out front then I would need to wait to see if one might appear, or I could take a tram. I was apparently on the other side of the Tours Centre-Ville Gare from where the tram runs. I explained to the clerk that I had injured one of my feet, so I could not walk back to the other side of the train station. She refused to assist me by telling me a taxi company to call & insisted no taxi would come. I went on google, called a taxi company, & a very kind dispatcher sent a cab to pick me up. It arrived within 5 minutes. If I hadn’t prepaid for my stay at this hotel I would have tried to get a room at the Novotel Tours, which I passed when I exited the train station. IF YOU EVER NEED A TAXI IN TOURS, I recommend Groupement Taxi: 33 2 47 20 30 40 less

I was a bit surprised to read some of the other reviews. We had a marvelous stay at this hotel. The front staff was excellent and very friendly. The location is excellent, and close to a lot of interesting sites, and restaurants. The breakfast was excellent, had a great variety, and was worth the price. It may be somewhat confusing to have two different options as to what is included in the breakfast. The garden off the breakfast room was inviting. We had a great view from our bathroom window. I rather liked the roll-down window shutters. PS It was a bit odd to have the toilet in a separate room across from the bathroom, and watch your head if you are as tall as I am. The laundry service was prompt, and reasonably priced. less

We made a mistake on the reservation and made it for one month earlier. One minute after that we called the company and they told us that they will talk to the hotel and fix that without a problem. Two days after that they called and said they are sorry but the hotel manager refuse to change the reservation. After talking to the hotel manager directly, he sent us an email back that he is really sorry but the hotel is fully booked on the date we wanted. We entered the hotel website and what a surprise - there are a lot of free rooms. Trying to call again to the hotel manager and confront him with that ended up with yelling and refusal to give us back at least part of the money we paid. Be aware not to make any reservation in that hotel. less

Like Central location easy walk to most sites Easy to find On site parking in front of hotel Good WIFI Friendly helpful staff all shifts Full breakfast Converted monastery and old rooms are large with high ceilings Good AC Bathroom was almost as big as some rooms we've had on this trip Modern elevator Many shops, restaurants nearby Not much to dislike less

Even if we booked and payed for a comfort room, it was very small and very hot. If you wanted to switch the air conditioning on, freezing air came streight in your face. Our room wasn't cleaned up! The management was the most unpolite we've ever found in our life. Absolutely to avoid. We had to leave the hotel and to book and pay another one, much more comfortable less