11/02/2017 Eyal S,
We booked 7 rooms for 2 nights and checked out after just one. The hotel is under redecoration, pieces of old furniture are all over, the rooms and bathrooms had bad smell, the air in the room was dan... more
We booked 7 rooms for 2 nights and checked out after just one. The hotel is under redecoration, pieces of old furniture are all over, the rooms and bathrooms had bad smell, the air in the room was dank, and with mold on the walls. Rooms and corridors are covered with old and dusty carpets.
When we tried to checkout at the morning the lady at the front desk was un pleasant or helpful. less
TALEKAT, Responsable réception at BEST WESTERN Central Hotel, responded to this review
Good evening Sir,
Thank you for the second comment you leave about exactely the same experience. We would like to start first with your experience at check out which really caught our attention. YOu are mentionning an unpleasant lady but i would like to remind you that you refused to talk to her because she was a women... Yes a women. Do you think it is pleasent being discriminate like that as more she is the General Manager of the building.
Second of all, we are certainly Under refurbishment but it doesn't mean like you say hallways are dusty and all that as no works were happening on your floor and cleaning has been done too.
FInally, we only had 6 rooms registered for your group and not 7 as you mentionned it in this comment. At your arrival you never mentionned what was really the problem. If it was because you had a room missing i'm sure our team will have try to find out the origin of the problem. We also offered you other categories with extra charge to change or get a new room but you declined.
We are sorry your stay did not happen like you thought it would but by refusing to explain what was not correct you prefered to refuse to talk to A women and not explaining what was wrong in order for us to find a solution. and for that we're sorry but cannot create miracles of that kind.
We hope you had a great stay in Tours wherever you decide to stay for the second night.
Mickaël - Duty Manager