Wonderful hotel! It starts with a cheerful smile and welcome to the hotel. Directions and a map were provided. In the lobby is a place where you can get tickets to all sorts of shows and attractions in Branson. This is NOT one of those things where you have to sit through a timeshare presentation. You walk in and ask if they have tickets to a particular show/attraction and they take care of thr rest. Unsure of what you want to do? Just ask and they will make a suggestion.
We booked a King Suite with a Whirlpool tub. The room is very large, probably the size of 2 standard rooms. Bed was comfortable. The best part was the Whirlpool tub. Most hotels with Whirlpool tubs, the tubs themselves are quite small. Not here. The tub was large enough easily fit two people comfortably. The price for the suite was very reasonable. In fact, I would've paid an extra $50/night for it. The room and the hotel were all very clean and they are clearly taking extra precautions due to COVID-19. If you like your room colder, like we do, turn the air conditioner down an extra few degrees than you normally like. For a room this size, they need a bigger air conditioner.
The indoor pool/hot tub was nice as well. If I had to be picky, I would suggest they put signs in the stairwells indicating which floor is the lobby, like they have in the elevator. Overall, I gave this hotel a five star rating. Is it fancy like the Ritz Carlton? No, but the customer service is just like I would expect at the Ritz Carlton. If nothing else, stay here for the customer service. We even had a message on our phone from the front desk asking if there was anything they could do to make our stay better. Small touches like this make this place! We will stay here again! less