Tired hotel,that needs a much needed new build, but the nicest most friendly staff ever, 10/10 for customer service.
I would firstly like to comment on the hotel building and rooms, I would not usually write a review like this but feel I want to be really honest. We got an amazing deal and required two nights stay. We were allocated room 12, we made it up all of the stairs, which was not the easiest, my husband has not been well so this was extremely tricky. The room was tired and we found not overly attractive, the thought of having to climb all of the stairs again was not a pleasant thought and we honestly were dreading staying in a room like that.
I decided to pop to Reception just to ask if there was any chance of changing rooms, oh my goodness I could not have asked for a more helpful person on the desk who completely understood the issues I had and if I gave her half an hour she would try to sort it out for me. Ten minutes later she was at room 12’s door offering to help with the luggage to a ground floor room that she hoped would be more suitable.
Room 25 was much more suitable for our needs and we were very grateful. I would however say that this room was on the tired side but was super clean with lovely fluffy towels. I later found out that the hotel are in the process of building, which I presume was halted because of covid. The new plans look amazing and will provide up-to-date accommodation. The oldest part of the building is extremely old and you can tell that by the extremely odd climb to the top rooms, there is not a lift available so I would suggest if you are unable to climb loads of stairs then a ground floor room would be essential.
I would now like to comment on the staff at the hotel, this was the shining glory of our stay. We met the amazing Vikki, who never seems to sleep but is always happy and cheerful, every time we came across her she genuinely seemed happy to see us and was interested in what we had been up to that day and made useful suggestions for the area. We only stayed two nights but on the second breakfast of our stay she remembered how my husband liked his eggs, I almost wished we had stayed another night so she could remember how I liked mine too!
Vikki seems to be everywhere, she works in the restaurant for breakfast, in the bar in the evening and on reception, we were not sure of her job title but she is a real asset to the hotel and we hope that the Best Western hotel group recognise this.
The rest of the staff were also amazing, Chef made some lovely food and also helped in the bar and reception was also extremely happy and cheerful. The ladies that turned the rooms around for the next guest were so friendly and again nothing was too much trouble.
Best Western really have got a great team working in this hotel, whilst we would not stay again, until the new rooms are built, we cannot fault the dedication, hard work and customer service from every member of staff that we encountered. Please can you pass them our thanks for looking after us so well. less