Best Western Cedars Hotel

Appalling service 30 minute wait at the bar to get drinks, slow service serving food we had booked for 7.30pm our main meal didn't arrive until 8.50pm. Am not blaming the staff they worked hard to keep everyone happy there is not enough staff for the amount of customers Seemed generally disorganised the bar ran out of ice. No rolls offered with the starters unless one had soup, had to ask for butter for the toast that went with the terrine Such a shame as this could be a very good venue but I fear that it is deliberately kept understaffed to save the pennies less

Attended a Christmas Party on Saturday, 8 December 2018. Food was served on HOT plates, don’t get that very often and was lovely. Staff welcoming. Disco very good, all groups were up & dancing very quickly after the meal. Our group thoroughly enjoyed ourselves 😎 less

This was a cheap stay but still the same price a Premier Inn. The decor was dated and the room was musty and drab. Bulbs missing from fixtures and shower not working properly. Luckily we didn't need to spend any time in the room. The bed was soft and lumpy. We were so tired though that we did sleep. An interesting breakfast with a waitress who kept apologising as she was up late the night before so things missing from buffet and no knives and forks etc. less

We arrived soon after 3 PM and found our room clean and well equipped. Surprised that it was easy to sleep for few hours without the usual banging of doors that often happens during the afternoon. It was easy to book a meal. I had Hunter's chicken and was pleased to see that the portions were large. Breakfast in the morning was varied with an attentive waitress. We had a family function to attend on the Saturday evening and were informed about the security code. The code is also on the key card so it is easy to remember when you return after a night out We arranged for taxi to pick us up early from the hotel and we were waiting in the hotel lobby when an elderly gentleman appeared at the front door and THREW the key card across from the door to the reception desk. it just missed the receptionist who was chatting to us (At 7.10 AM on a Sunday morning ) He was belligerent and angry. He had spoken to me fleetingly the evening before in the bar about his mental health problems. He was threatening and menacing and he had upset us and the receptionist by his aggressive behaviour. Your staff should not have to tolerate this behaviour from anyone and to witness this dreadful man bullying a woman is awful. I have seen several comments from people where staff seem to be art the butt of nasty comments from guests. All I can say is that the staff were extremely polite but if they are subjected to this level of aggression then you will lose good staff . If my daughter or son were at the receiving end of nastiness I would make sure they handed in their notice. less

Hotel is a little difficult to find, the signage could be better. We had a lovely room, small but had everything we needed and was very clean. Meals served in the bar were lovely, well presented and tasty. Breakfast was good, could have done with a bit more on the plate but there was a good choice. The staff were very friendly, cheerful and chatty. Reception were very helpful and the manager soon sorted out a small problem we encountered. less