Best Western Cedars Hotel

We booked a 2 night stay with my sister and her husband. The reception and main corridor had a filthy stained carpet and the area had an unpleasant smell of cooking and damp. The first night we were in room 18. Although the room was clean and well equipped, the 1960s coral pink bathroom suite caused a deal of hilarity. As our stay progressed things went from amusing to aweful. There was one central bedroom light with a dim bulb hardly bright enough to read by. No bedside lights. The bathroom had a central light with an even dimmer bulb. The shaving light above the washbasin had no bulb at all. The smaller bedroom window had a blind which was broken. The bed was ancient. Attempting a shower in the morning I spent 5 minutes trying to adjust the temperature. It was either cold or scolding hot and I eventually gave up. I think this shower is frankly dangerous and the thought of a child or anyone with mobility issues trying to use is quite horrific. There was only luke warm water from the wash basin hot tap. We asked to move room and the second night we were in room 17 which was very much better. Bright and cheerful and almost everything worked apart from a broken toilet seat and an I'll fitting wash basin plug. We used a hand towel in the bath as there was no nonslip shower mat. Another prehistoric bed. Those of our group who had a cooked breakfast enjoyed it but the cold buffet was sparse and unappetising. When checking out I asked for a discount on the basis that on our first night the ensuite was unusable. The receptionist told me that he was only authorised to offer 10 percent and promised that the manager would phone me by the end of the day. I am still waiting. The hotel is due for major refurbishment. It can't happen soon enough and until then, this is one to avoid. I am really surprised that it is allowed to operate under the Best Western brand. It is nowhere near the standard one would normally expect of a Best Western hotel. less

I stopped at this property for an overnight stay when traveling for business, the hotel looks a little tired from the outside, but the team made up for the building with the positiveness and helpfulness, over all good and i will stay again. less

Very dated, old rooms. No curtains on ground floor window, beds felt like they were years and years old. Just really revolting. It wasn’t unclean but everything was so old it just felt disgusting. I feared putting my head on the pillow to sleep less

The blind and the curtain were broken. The bed was extremely uncomfortable (sagging). The room was in a very tired and terrible state, in desperate need of updating. Receptionist on duty was polite and helpful though. less

The location of the hotel is excellent for days out in Suffolk. Staff very welcoming, helpful and attentive. breakfast was very good. Rooms in need of refurbishment but very clean and a good size, WiFi mostly ok. Restaurant not open for dinner but some good places within 2-3 miles. less