Best Western Cedars Hotel

Currently sitting in the bar after dinner. Food was good and there a lot of locals in for dinner, which is a good sign. I must say, the staff are excellent. Very attentive without being intrusive and they work really hard. There are two new members on tonight and they’re being taught ‘on the job’, but you wouldn’t guess. It’s seems to be a close knit team with everyone pulling together and no-one slacking. I guess you could say they are understaffed, but that tends to be the way in hospitality. It’s difficult to know how many walk ins you’ll get for dinner, for example. Hotel decor is a bit dated, but it’s an old building so I’d prefer to call it ‘character’. less

Very clean and rooms have everything you need. Hotel is nicely laid out although dated. Breakfast very nice and reasonable. Helpful and friendly staff although Blonde lady on reception wasn’t either. Evening meal nice and open fire a nice touch. less

A hotel is really only as good as its staff and The Cedars is a three star hotel with a five star staff. I stayed there with my grand children, aged two and seven, not the easiest of guests, and the staff, everyone we met from reception to housekeeping, could not have been friendlier, more helpful or accommodating. In the restaurant when the children did not want anything on the children's menu they were asked what they really wanted by the waitress, and chips and beans duly arrived. She was always friendly always making sure the children had everything they needed or wanted. Breakfast saw them served by waitresses who were more like friendly aunties making sure they had just what they wanted. As for we mere adults, prices in the restaurant were reasonable and the food good, while for breakfast, ask for something a little different, like a toasted egg and bacon sandwich, and it is yours. Nothing was too much trouble. In the older part of the house, which dates back to the 15 century, the floors can be a little uneven, but that is part of the charm of old buildings. The room we were in, No 3, was well appointed, with a large wardrobe, desk and two chairs. This was a family room so has a double, a small double and then an annex, with a door, containing bunk beds and then a door off to a bathroom with large bath and separate shower. Bunks being an adventure all of their own for little boys. The hotel was clean, with plenty of car parking on site, and in a quiet location set back from a dual carriageway with an access road to an industrial estate at the rear. The A14 is close-by making it a reasonable location to explore Suffolk. As I said at the start, this is a three star hotel, so you don't expect 24 hour room service, gym or spa, but what you do get is a clean, comfortable room, friendly helpful staff prepared to go the extra mile, decent food and all at a reasonable price - and that is all that most of us ask for. less

Nice friendly place, a welcome change from a Premier Inn. Breakfast was good and so was the evening meals. Room was basic, but clean and had proper hot water (not the Premier inn tepid type) so could have a hot shower, which after hard day at work was great. Only a little downside was the internet, which was a bit slow. but it did work. The hotel was away from other buildings and shops so was peaceful. You do need a car but has a BIG car park so no issues finding a space. Good value at around £200 for three nights. less

My husband, son and I stayed there for 2 nights whilst trading at a local steam rally. We had once before stayed in a Best Western in Wakefield. We had such a nice experience that we thought we would book another BW hotel instead of our normal 4* ones. The hotel is really old and full of character and yes it is rather dated but the room was clean and the bed was comfortable. The first night there was a wedding so the unavoidable boom boom of music could be heard until about midnight. We had dinner in the bar and the food was lovely. The second day we had to leave early so asked this lovely lady if it was possible to take some crossaints with us as we wouldn’t have time to have breakfast. She was so nice and sent us on our way with crossaints, butter, jam and a knife in a container. We had dinner in the bar that evening again. They were rather busy and had a bit of a problem with the electricity but the staff were really nice and tried their hardest to keep everyone happy. We look forward to returning after the refurb has been completed. I think once everything has settled down and in working order the hotel will be a lovely place to stay. It’s not a bad place to stay now. The only negative I have is the shower was either boiling hot or freezing cold, no in between but that’s it. less