Best Western Cedars Hotel

Stayed 4 nights over new year to visit family. Have stayed before and think it is good value for money. On this occasion we were very lucky and had a large room with patio doors to patio area,would have been nice if it was tidied with couple if chairs as weather was nice. As has been said hotel tired but getting refurbished. So looking forward to returning. Breakfast was good and made to order. Staff pleasant and hard working. Looking forward to returning when refurbishment has been done less

Staff was very friendly and helpful, but the place was really rundown (and we stayed on a superior room - I don’t want to imagine how the standard looks like). We will not stay there again - it needs urgent refurbishment. less

We booked for a family meal on New Years Eve. The bar and restaurant was very quiet. There was a log fire burning and we felt relaxed. Staff were friendly and the food was very good. There was a limited choice of soft drinks which staff explained was due to supplier issues. less

This was our third Christmas Day lunch at the Cedars but I left feeling disappointed and a bit depressed ! It didn't start well when we came into the main reception (normally enter via the function room doors) to be greeted by a man (manager?) who looked at his watch and told us they would be ready in 7 minutes and to go to the main bar (not that we knew where that was) Not at all welcoming or even a 'Happy Christmas !' The previous two years we have had a lovely start to the meal with a song from the duty staff. Not this year ! Would have been nice just for an announcement at the start of the meal including a welcome and Happy Christmas ! The previous year we had atmospheric bottles on the table with tiny lights in them, so it made it feel Christmassy. This year, a few were dotted around but not even switched on. Every so often I caught the sound of some background Christmas music but this should have been turned up to create a bit of atmosphere. There was a complementary welcome drink but you had to ask for it. The real ale had run out and there was no effort to put another keg on. The food was 'ok'. My gravadlax was thick with skin on - not nice. My vege main was very nice as was my husband's turkey main. Dessert was lovely but was not as advertised (no roasted figs) Everything came with some pea shoots scattered on the top which was most odd especially on a roast dinner ! There were so few staff serving that the table next to me had to go and ask for their desserts as they had been missed out. A few families left after the main course. Coffee came round but the serving jug was nearly empty so we had half a cup each with no offer to come back and replenish. A plate of cakes for each table came out almost as an afterthought but no mince pies as advertised. The cakes appeared shop bought. There was no dedicated bar staff member so people had to wait until the serving staff were free.There were not enough staff on duty - previously there have been waitresses serving sections of the room so that each section gets their meals at the same time. The first section had finished theirs by the time the last section was served ! I would happily have paid more per head to ensure adequate serving staff were on duty and for the extra touches which would have made it memorable (home made mince pies for example) You expect when you go out and pay premium price for a Christmas lunch that there would be a festive atmosphere and it is remembered as a special occasion. I just felt depressed ! Sadly we won't be back next year less

We have eaten here for 4 Christmas's now, and sadly this will be the last one. The food was very poor, and didn't meet the choice given on the menu for all 3 courses. Staff were rarely available and when they were they clearly didn't want to be there. No smiles, no atmosphere, no helpfulness, and not a Christmas day experience I would've paid for for my family. We left before the end. less