Best Western Cedars Hotel

We booked here for a night over a weekend and the room was quiet and clean. The beds were comfy but the shower was tiny for a family room. I am glad we are young and fit enough for the stairs as we was at the top of the hotel with some very steep and narrow stairs, not for the elderly! Hotel was ok for the money and convenient so if it is a short stay it is fine, not so sure about a longer stay! less

Terrible from check-in to breakfast. We walked into hotel and found reception unmanned, waited for some time and rang the bell etc to no avail. Finally we went to the bar and advised that the reception was unmanned only to be told twice that there should be someone there. At this point you start think ‘I know someone should be, that is how hotel receptions normally work’, the staff member finally decided to take some action and find staff member. Room was OK but no TV signal, advised Reception and was told the TV was out for all rooms so not impressed. Bar was sort of OK but staff came across as very inexperienced and lacking is customer service skills. Food was disappointing for a Best Western The bathroom was set up for disabled guests on a wet room basis but the floor drainage was insufficient and shower water nearly ran out of the bathroom into the bedroom. Breakfast – we had pre-booked full breakfast only to find that there were 16 people (all on a bicycle tour of the area) in front of us in the queue when we arrived at 8.30, the waitress explained she had arrived at work at 6 am, to locked doors, couldn’t get in until 7 am and the chef didn’t turn up to 7.30. Hence we didn’t have time for breakfast as we had to leave for work. Reception refused to supply refund for breakfast as we had pre-booked. Very unimpressed Best Western – get you act together and de-list this joke of an establishment. less

Stayed here for 3 nights the rooms are clean and tidy and comfortable. The staff are friendly , pleasant and helpful. The down side of this stay was the breakfast ,the price is £12 but if you pre order you get it for £6 but it wasn't a very good full English dry and well cooked. less

This hotel is a joke - dirty, shabby, and a complete farce. We had 3 rooms for family which included a baby. The fridge in the room for the baby was filthy and even after reporting it not cleaned. The hot water was slower than a country bus. Patio door would not open. Bathroom door hook hanging off. It still didn’t stay on after being “fixed”. Beds so old they were fit for the tip. Breakfast room tables all sticky. The function hall had an Elvis night which was so loud it be heard at the far end of the building. Common part carpets very dirty. No mixer taps so you could scald yourself. Pop up waste took about 10 mins of repeated pushing to pop up. Best Western should be ashamed of associating with this. They say it will be knocked it down next year and a new hotel built. Close it down NOW. It is disgusting. Another room had the window stuck it nearly disintegrated when opening. I’ve stayed in 100’s of hotels this gets first prize as the worst. less

Great hotel, with helpful staff. There was ample parking and the hotel is well situated for Stowmarket and road system. We had tv problems, but Julie at reception found us another ground floor room where everything was perfect! less