Best Western Cedars Hotel

Friendly staff but I was not informed that you had to use a code to get in at night because the door would be locked. I had explained I was only going to stay there to sleep & would be coming back later that night. If I had not thought of this after I left; after checking in I may have had trouble later getting in. The room smelt very badly; I had to spray with perfume but despite this it was very clean and the bed was super comfortable!. Unfortunately my room was very close to reception and on both mornings I was woken up by the receptionist talking to people and on the last morning there was a long conversation going on outside; which was quite loud; for before 7 o’clock in the morning (so putting a bedroom there was not the best idea...). The whole place needs a good refurb!. Very outdated, shame because it’s a great location and I had quite a nice view out of my bedroom window. less

Had a very nice stay friendly staff lovely big room added bonus bunk beds Easy just off the A14. Got two ways to enter the hotel. Big car park well lit. Not far from the town or the cedars Mcdonalds and big tescos. Thank you for the pleasant stsy less

Due to covid 19 they were short staffed and meals were served in your room on a takeaway tray,the food was very tasty and good quality,and all the staff we came into contact with were friendly and helpful look forward to going back when things hopefully get back to normal. less

Staff were very friendly, unfortunately that's the only positive thing. The room smelt so bad, smelt like a mouldy swimming pool... Basically they have used lots of cleaning products to try and mask the smell. There was mould on the walls. It was damp, the room was clean yes, but everything felt so damp.just walking in the carpet was horrible. Such a shame because as i said the staff were lovely. But we wont be staying again. The pillows were awful, was an awful nights stay. less

Stayed here for 2 nights. It did what it needed to do with little choice in the area. Visiting family after lockdown for a few days and on arrival was greeted with a warm welcome. The staff were all very pleasant and welcoming. The room as is the hotel is an old hotel needing a lot of TLC as it’s extremely run down. We had the family room as we have 2 children which had double, single and bunk beds which was spacious as the bunks were in a small interconnecting room. The bed itself was extremely uncomfortable with springs pinging every movement and you would lie in bed and roll to the middle. Not sure if it’s as the mattress has a dip in it or the floor is on a slant or a combination of both. Felt like being on a ship when getting up out of bed due to the floor being on such an uneven level. The room was clean as it could be but is in dire need of modernising or even some paint here and there to make it more appealing Some of this is due the age of building I understand and a lot is quite honestly the hotel need updated. We were unable to have a bath as the water for some reason wasn’t working in the bath and this was reported twice to reception but not resolved before we left which was disappointing as it’s probably juts a stop cock needing turned. The shower was a dribble at best. It gave us the space we needed when visiting family but there is a lack of choice in the Immediate area unless you take 2 rooms. less