Best western cedar Inn Cedar Park
I’d like to start off by saying the pros: the room size was perfect and the water pressure in the shower was great. That being said, unfortunately that’s where the pros stopped. The cons: there was no... more
I’d like to start off by saying the pros: the room size was perfect and the water pressure in the shower was great. That being said, unfortunately that’s where the pros stopped. The cons: there was no house keeping for the entire 4 day stay, there were no amenities available. The governor opened the state 100% weeks before my travel. Yet the pool remained closed, the gym remained closed, and there was no breakfast. All of the furniture in the breakfast area was stacked in a corner. There was no in room safe. The door didn’t seal closed so bugs were in my room everyday. The power went out for 3.5 hours. They have no back up generator. They kicked my room off of the WiFi because there was no room purchased for my nights that I stayed there, according to their WiFi. I paid over $145/night and this room was a $60 budget room at best. I would like a partial refund/compensation for the room. less
Hotel Manager, General Manager at Best Western Cedar Inn, responded to this review
I am very sorry to read about the poor experience you had during the stay.
Please accept our sincere apologies, this is indeed very unfortunate.
I fully understand your disappointment and frustration due to the multiple issues you have mentioned.
Whatever may be the reasons, we will definitely verify the reality and take actions against the concerned after investigations and steps to prevent such happenings in the future.
We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest.
I hope you will understand and consider us again in the future as we would love the chance to change your impression of our property.