This property failed to honor every promise made to us. NOTE: we are Wyndham Presidential Reserve owners, and try to stay loyal to the brand. However, the experience on this stay has made us questi... more
This property failed to honor every promise made to us. NOTE: we are Wyndham Presidential Reserve owners, and try to stay loyal to the brand. However, the experience on this stay has made us question the wisdom of that thinking, and wonder if they will fail us on other promises made in purchasing into Wyndham Vacation Club at that higher level. We are now wary of the brand.
1. Well in advance of this stay, we asked for an extra roll away bed in the room for an additional $15, and I have it in writing (an email from the manager of the property from at least one month before we arrive) confirming that one was available for us. When we checked in late afternoon, there were no beds left! Evidently an Israeli soccer team had checked in earlier and they had insisted on taking all of the roll away beds. I am not sure why the management did not have one reserved for us! The check-in lady, Shawntee, was very nice and as accommodating, and did everything she said she could do in offering us a $15 discount on the room. That's something. But, still, we were very disappointed!
2. Additionally when we went for breakfast around 9 o'clock next morning, nearly all the food was gone! Again, the soccer team. I understand that establishments like this get busy, and they have to honor all of the requests, or let you know that they can't. However, if they knew they were going to have a big soccer team coming in, with hungry young people to take care of, they should have had extra food in-house ready to take care of everyone. Be prepared to eat elsewhere.
We would definitely not stay at this hotel again. less