Still a great bargain but....
19/04/2017 DianaCR504, Sturbridge, Massachusetts
This hotel has an excellent staff that are professional and many of them have been at the hotel for a very long time. They do their best for their guests. Unfortunately, they don't have everything t... more
This hotel has an excellent staff that are professional and many of them have been at the hotel for a very long time. They do their best for their guests. Unfortunately, they don't have everything they need to do it.
We are return guests and were disappointed to see that they now only have one table in the kitchen unit and the second table that was closer to the sliding doors that face the ocean were removed. The pillows were
flimsy. Linens were clean. Mattress quality so, so. Air conditioner sounded like a plane taking off and then landing after it ran awhile, waking us up every time it restarted. Most of the lounge chairs at the pool were broken and there were not enough of them.
We liked the cleanliness of the room and the location of it so we were hesitant to move. Wonderful view and value though less
BestWesternCDS_GM, General Manager at BEST WESTERN Castillo Del Sol, responded to this review
Thank you very much for your kind words.
Looking forward to seeing you soon again at Castillo del Sol.
Marina, K. GM