Below average room; Way above average view...Oceanfront
18/03/2019 Jennyflower_12, Sudbury, Canada
The front of the hotel is nice. The lobby was nice. The front desk lady was very nice and accommodating. We arrived around 1:30 pm and check in is 3:00 pm, she let us check in, our room was ready. ... more
The front of the hotel is nice. The lobby was nice. The front desk lady was very nice and accommodating. We arrived around 1:30 pm and check in is 3:00 pm, she let us check in, our room was ready. The hotel is a bit run down but it is an oceanfront hotel. When we first walked into our room it smelled very musty, to the point we went and bought air fresher. The carpet should really be changed, stains and dirty. The room was very large, we had lots of room with a full kitchen, large vanity area to get ready with a separate toilet and shower. The best part of this hotel is the view. We had an oceanfront room with a balcony, it was awesome. The pool and sundeck is the 2nd best thing about this hotel. Lots of lounge chairs and area to sit in the sun around the pool which is also right by the ocean. Down side is the pool is not heated and was very cold, could not go in it. We got a decent price for this hotel, not super cheap but not crazy expensive. Basically you get what you pay for, if you want a luxury hotel you will need to pay a lot more, especially for oceanfront. If you book here make sure to book OCEANFRONT room! Only way its worth it. less
BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.