Desperately needs updating!!
30/04/2019 Sandra A, Tampa
This hotel is very dated, limited amenities and poorly maintained. The exterior, including the landscaping, grounds maintenance made you realize that absolutely NO money is spent keeping it to BW stan... more
This hotel is very dated, limited amenities and poorly maintained. The exterior, including the landscaping, grounds maintenance made you realize that absolutely NO money is spent keeping it to BW standards. Stark contrast between the other properties on either side of it, too! Many flies, small knats, small roaches and other insects easily get in. I opened the door facing the ocean and within a few moments, my ceiling was riddled with flying bugs. The mini burners on the stove had NOT been cleaned out and dead bugs were in it. The frig was fine. The bed was fine. The water pressure was fine. The breakfast was fine. The front desk staff were GREAT and very friendly. I marked my room as do not disturb as I needed extra rest. The housekeeping boldly left an unsealed envelope on the nightstand with a note that they hoped I enjoyed my stay. Had I NOT run into the filth I did, I may have considered a tip...maybe! Since I didn't want to relocate my room, I just killed all the bugs I could and never walked on the flooring without shoes, slippers or socks. I went there to rest and although it was quiet and beautiful beach scenery, the simple upkeep and ongoing maintenance neglect of this GREAT location just made me sad! I'll visit the beach there again, but will NOT ever consider staying at this hotel! A good friend of mine actually gifted me the stay by allowing me to use his points, but I feel bad he lost his points over this place. He stayed there in the past and said it was nice, right on the ocean. I grew up an hour south of there and know the beach life. This was low grade for a high price and didn't represent its price point or the brand of BW at ALL! Please, BW, you know better, DO better! less
BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.