Best Western Castillo Del Sol

Called hotel ahead of time to make a reservation, they said to just come in. No reservations needed. Check in went fine. Put us on the 5th floor, oceanfront room. Upon arrival,, the first thing we found out on the balcony was a plastic up full of water and and a ton of nasty cigarette butts. The room was dirty and outdated. If you needed clean towels you had to take dirty towels down to the front desk to get clean towels. No housekeepers seen on premises during this visit. They had a continental breakfast which was a joke. You had to stand in line while a single server prepared your breakfast. The line was out the door, so we didn't even wait. Went across the road to IHOP. Would NOT recommend this place!!! We only stayed one day! less

Booked this room because I’ve stayed here before, it’s ocean front and even though the pool isn’t heated it’s usually clean and comfortable, Not this time, I booked and paid for a room with a stove, we didn’t want to eat out a lot and knowing the breakfast was limited I would just cook, the room they gave me had a microwave and no stove and they wouldn’t switch me to another room. When I opened the door of the room the smell of dog punched me in the face, it was horrible, I had to buy air fresheners and put dryer sheets in the a/c unit I went to wash clothes and only 1 washer worked and neither of the 2 dryers worked so I had to take my wet clothes across the street to the laundromat I’ve stayed here before and it has gone way down hill less

Our initial room was not clean did not have all of the furnishings. The door to the room did not close properly. It definitely did not close on its own and had a rigged lock inside. This was definitely not a door that would meet fire codes. The wall near the balcony was crumbling right apart. We also realized there was no heat in the room and with the temperature only in the 50s the heat was important. When we called to report about the heat we were told we would need to change rooms. We changed to a different room with no assistance from the staff. The second room What is better furnished. That room we could not get the balcony door to open. We also realize the hot water didn’t work. When we called about the hot water we were told to turn on the faucet in the sink and the tub and let it run for five minutes. By then the water should be hot. After doing that the water was warm, not hot. We were very disappointed as this is not normal at Best Western. less

It was nice. Clean. I did get offered my free water and granola bars for being a platinum member. (first time ever) front desk clerk was nice. I only stayed one night. It was fine. Nothi g bad but nothing great about the room. less

Ocean view, nope. Side of a building. Don’t believe you’ll see the ocean when you reserve an ocean view. We were first booked into a room on 6th floor. Room was dirty. Front door was broken and wouldn’t lock. Never mind the stench of pot in the elevators or the dirt bags yelling off the halls at 1 am. I was moved to a second room facing water. Dirty. Molding tile in shower. Slider wouldn’t close. Had a 1/4 inch gap. Wall was rotten and moldy around door frame of patio. This place felt like a seedy hotel you rent by the hour for sex with a hooker. The good reviews on here are fake. This place was awful. Checked out early and went to another hotel. Save your money, go elsewhere if you need a hotel in ormand beach. less