Best Western Castillo Del Sol

In all my experience staying in hotels and coming to this specific hotel (previously called Ivanhoe) for 30 years I was shocked at how rude the front desk staff were and the lack of cleanliness. We were unable to check in until 5pm because of it being short staffed and when we did get into our room it was filthy. Bottles from previous guests laying around in the room, coffee splattered on the walls in the kitchen area. When asked for soap for kitchen, staff said they didn’t have time to look in the back. In addition, we struggled to have a military rate applied to our stay after being told over the phone it would be taken care of when we arrive. Instead of the staff applying the rate she was rude and argued that she couldn’t do it. I will never stay at or recommend this hotel to anyone. Hotels like this, with staff that lack hospitality skills give a company like Best Western a bad reputation. less

Not a good value for the money. The building was old and several areas need repair. Balcony door was hard to open. They ran out of wash cloths the first day. We had to buy our own. We understood they were short staffed and was willing to except it taking it into consideration. However, the price was too high compared to the service and condition of the hotel. less

Stayed here for a night on the way to Key West. Overall appearance is like any other BW. Parking is horrible. Don’t have a big vehicle if you don’t want to chance door dings. Beach here is ok if you like trucks driving between the beach and the hotel. less

This is our third year in a row that we have chosen this hotel for our family vacation. The hotel is very accommodating and the location is great. The only negative was our rooms were not available at check in time due to lack of housekeeping staff. The receptionist were pitching in to clean rooms. We were allowed to utilize the facility while we waited. Due to covid they can not clean the rooms daily, which wasn't a big deal except if you needed supplies like extra towels, toilet paper, you had to go to the lobby. The breakfast was great and fully stocked every morning. The rooms were clean. We will be continuing to use this hotel for years to come and we already booked our rooms upon checking out for 2022! less

Cockroaches in rooms, beware or risk taking them home with you. Room was extremely dirty and you had no water pressure at all. The bugs were the biggest problem. I am not trying to take roaches home with me and unfortunately they were all over that room. less