Best Western Castillo Del Sol

AMAZING getaway 4th of July! Rm 612 Fireworks Full moon and a Penumbral Eclipse!!!! Amazing OCEAN FRONT view with BALCONY and a FULL KITCHEN! We saved money on eating out. The rate also included FREE breakfast! It was a hearty HOT BREAKFAST!!! (8am to 10am) Kudos to Ryan, Patty and the breakfast lady (Didn’t get her name... She was so pleasant!) The hotel did great with COVID-19 social distancing guidelines. The breakfast dining room had all tables and chairs moved and arrows and “feet” on the floor to guide people. I hardly ever write reviews but I could not pass on this one. I made our reservation through Booking.com late afternoon on July 1st for a stay from July 2nd through July 5th. The busiest weekend. I was surprised to find a room with an ocean front view and a full kitchen at a good rate for the 4th of July. We requested on the reservation a room at the highest floor possible. I have been battling a serious illness for a few years now and we could not celebrate our anniversary last year... All we do is go to doctor’s appointments and then with COVID-19 it just became more difficult. We live in Central FL and wanted a room with an ocean view away from crowds and a full kitchen to save money on eating out. After making our reservation on Booking.com and adding the request to our reservation, I called the hotel to find out if they had received our reservation and our request. I was informed that they have a total of 7 floors and could not guarantee a room but but there was still availability on the 5th floor and will add a note as well. Then around 1pm on our check-in day, I called to see if they had been able to place us in a room on their highest floor possible. I was informed that we had been assigned a room on the 5th floor and that it was ready in case we wanted to head out before 3pm. I informer her that my fiancé was still at work and she replied to not worry and to get there and we could. (I did not get her name.) We arrived at 8pm. I went to the front desk while my fiancé looked for a parking spot. I was greeted by Ryan. I was given a room on the 1st floor right in front of the pool. I asked Ryan what happened to the room on the 5th floor I was confirmed we had earlier that day. I was informed that the room was no longer available and that it had nothing to do with us arriving at 8pm. He said that if we wanted we could switch rooms in the morning, as there would be more availability on the higher floors. I took the keys to our room and went back to the car. I was a bit disappointed and not looking forward to switching rooms. When to told my fiancé he was also disappointed and was not looking forward to going through the hassle of switching rooms in the morning. He then went to the front desk and spoke with Ryan. We had a long drive, we were tired and to switch rooms would be an inconvenience not to mention the noise from being on the 1st floor right by the pool. We requested a room at their highest floor possible for the view and for less noise. We wanted to be able to relax with a nice view of the ocean and a great view of the fireworks. He calmly explained to Ryan that we were just frustrated with the situation. Ryan then asked us if we could hold on while he checked what he could do. I thought at best we might get a 2nd or 3rd floor. Instead, Ryan found us a room on the 6th floor!!! We were so surprised and delighted. We thanked him and asked him for his supervisor’s name so we could let her know what he had done for us. Then we get to our room and everything is just perfect. We were even more pleased that it was a corner room and we only had a close balcony on one side of the balcony. I am writing this review because what Ryan did for us meant so much to us after everything we have been through this past year and this year with my health and other family emergencies, and COVID-19. The next day we spoke with his supervisor- Diana. We shared with her how perfect our room was and how amazing our view of the ocean was and even the fireworks the night before which was a total surprise! It wasn’t even the 4th of July... there were so close and right in front of us and through out the beach. There was also a full moon. She glad that we talked with her and that Ryan was able to help us. There plates, cups, utensils, pots and pans etc. We brought food from our home so we wouldn’t have to go to the grocery store and minimize social contact due to my serious health condition. Breakfast was hot and hearty and we were pleased with the food and the COVID-19 precautions the facility was taking. And again, I regret not getting the name of the breakfast lady. She was so pleasant and kind. Our room was just perfect! We enjoyed our last minute getaway. The ocean front view was priceless. We had fireworks every night and the 4th of July there were so many fireworks in all directions, we were amazed! We didn’t want to miss any! The sound of the ocean in the background and the full moon so bright over the ocean and also a penumbral eclipse on the 4th of July at midnight, we couldn’t have asked for a better view! Best last minute getaway ever!!! Again, thank you Ryan! Then, it was time to check out on Sunday July 5th... We did not want to leave but my fiancé had to work (he is also a US Marine Veteran) and I have medical appointments coming up... So back to reality... Patty (sorry I lost the note you gave me with the spelling of your name) was at the front desk, while my fiancé was back in the car dealing with our luggage. I told Patty that our room was so perfect. I told her everything I have mentioned on this review and how we were both so pleased with all of the accommodations. She was so pleasant to speak with! (The phone in our room was not working and she wrote the note down immediately as I continued to tell her about our stay and what Ryan did for us.) Check out was fast and smooth. Before I forget... The room had a sliding glass door and a private balcony. The corner room is the best room (THANK YOU RYAN!) because we only had a close balcony on one side!!! We kept the curtains and the door open even at night so we could hear the ocean! Only closed it briefly on occasion when the weather got too hot. Thank you ALL again so much for the best last minute getaway ever!!! Sincerely, the happy couple from room 612. (The 1st two pictures were taken in panoramic view by fiancé with his phone. The rest were taken with my phone. I tried to capture full moon and the reflection over the ocean and how bright the beach was and also how bright and colorful the fireworks were some even reflected over the ocean... but neither of us had a professional camera... now we know...) less

Good value for beach front room. Don't expect high end rooms or property. Older rooms and bathrooms. Rooms are clean, great views, easy access to beach off pool deck. Pool was clean and deep enough to dive from. less

We booked his hotel for a good deal on a third party site. I wasn't expecting much because of the price I got, however, when I arrived I was pleasantly surprised! The rooms were a good size we were comfortable without feeling on top of one another. The bathroom was tiny, but it worked for what we needed it to! We stayed in a partial ocean view, originally I was sad that we weren't in an ocean front room, we don't get to travel much and I really wanted to "splurge" a bit, but we had a GREAT view of the beach from our room, the last morning, the kids even got to watch dolphins playing in the surf, chasing fish. They were out there for a good 30 minutes or so, and it kept the kids entertained while dad and I packed up our stuff. My BIGGEST gripe? The partial view balconies are oddly shaped and super tiny, we couldn't stand out as a family to see or look at anything, we had to go out one or two at a time and take turns. I was also a little disappointed in the lack of microwave. We made it work, and as it turns out it isn't as much of a necessity as I originally thought it to be. Overall, our room was clean, the staff was friendly and we had a great time. Due to Covid-19 there is no daily housekeeping, so if that's something you're looking for, you won't get there here, but I don't blame them, its MUCH safer that way. They are still doing breakfast, but they are pre packaged plates from staff that you take to either the pool deck or back up to your room to eat, but that's not a huge problem either since There is an IHOP across the street on one side, and a Dunkin Donuts across the street on the other side! We are thinking about coming back to Ormond in August for a few days and we already said, if we do, this will be the place we stay, if they have vacancies! Oh and I feel like I need to touch on this: Not only do they have surface parking, but they also offer a small underground parking lot as well. Given how bipolar FL weather can be this was so amazing! It helped keep the heat down in our car AND one night we went to dinner and it was storming like crazy, but we just took the elevator straight from the 4th floor to the parking garage and didn't get caught in the downpour! Definitely something to consider when you stay, ESPECIALLY in the summer when afternoon Thunderstorms are almost a daily occurrence! less

My family was in room 511, Ocean Front Pros: pretty clean, nice carpet, ocean front , continental breakfast, freshly painted, balcony is wonderful, above or underground parking, large pool, great location, comfortable beds, friendly staff, offers beach front with reg. size refrigerator, two eye stove, sink, cabinet space, and microwave; I liked that the sink for the bath was "outside of bath/in the room".Motel was quiet, and hosted lots of families. Good TV and Wifi service. Reasonably priced for Ocean Front room. Cons: biggest issue - when got back to hotel two days after supper and there were NO parking places! There is no "ramp" only steep stairs from ocean to pool/deck area; not fault of hotel, but beach has little to no shells (like you would find on gulf); room had a musty/sickening odor to it (bring good smelling spray); kitchenette was sparse -- had two "china' plates, two salad plates, two bowls, two coffee cups , a toaster, and two pots (no skillet). That's it (no spoons, spatula, can opener) ; no ice maker. Coffee maker was a one cup thing that took those tea bag looking thing that hotel provides (was terrible). The lamp shade in our room was in bad shape and needs replacing. Elevator took a long time some times to pick us up on 5th floor (or was packed with maid service). * Ask how Covid will affect your stay. less

We had an Ocean view room as opposed to an ocean front room but the view was still amazing. Right on the water front. We enjoyed sitting on the balcony having a drink and watching the waves.I booked my stay through Spinnaker resorts and they were really great about keeping in touch and making sure I was good. One of their customer service reps Chris even reached out after our stay just to ensure that we had a good time. I thought that was a nice touch. All in all I enjoyed it and would go back. less