I booked this hotel while attending a nearby business meeting. The property was recommended to me and had very positive reviews here on TA so I gave it try. To be truthful, when I arrived, my expectations were not very high because of the price point and previous poor experiences with the brand. The property is right of the main highway and was easy to find and there was ample parking for cars, trailers, U-Hauls, etc. The exterior of the property was well maintained as was the lobby and common areas, although the pool appeared to be somewhat small. When checking in, the front desk agent wasn’t overly friendly, but was very courteous and professional. My room was very spacious, had a large sitting area, large TV, kitchenette and very nice shower. I was very impressed by the overall cleanliness of the room, which exceeded my expectations in every area, and had an obvious attention to detail from housekeeping. The bed was comfortable and the linens and bath towels were soft and stain free. The only negative was that there was not a mattress pad on the king sized bed, only a fitted sheet. The breakfast was pretty basic, with eggs, bacon, breads, waffles, juices, etc. but was well stocked and as fresh as fake eggs can be. Overall it was a very pleasant stay and I would highly recommend for travelers, business stays, families, etc. when in the area. less
Best W, General Manager at Best Western Casa Villa Suites, responded to this review
Thank you so very much for taking a minute of your day to let us know how your stay was.
I must say it was very detailed and gives us a lot of areas where we can improve.
I apologies for my staff that did not make you feel welcome, we want all of our guest to feel like they are at home with family and some times we have our own life issues that tend to reflect on our work.
We hope you come back soon and give us another opportunity, as far as the eggs we have been mixing it up do to our guest reviews.