Fair price but quality has slipped some
21/08/2018 toddhW2082WW, Harlingen, Texas, USA
Stayed one night with family. This is a good middle of the road place to stay. Not as nice as some of the more expensive motels, but definitely better than the "budget" ones. The rooms were clean and ... more
Stayed one night with family. This is a good middle of the road place to stay. Not as nice as some of the more expensive motels, but definitely better than the "budget" ones. The rooms were clean and staff were nice. Several things were out of order (ice machine, vending machine, business center- see pics below) so either everything went out at once or they are not repairing things.
Really my only complaint was about breakfast. It is supposed to be served until 10am. We got there at 9:45 and there was nothing left out but cold cereal and milk. I understand if all the hot food is eaten they aren't going to cook more after a certain point, but they had emptied the refrigerator so there were no yogurts, hard boiled eggs, etc that you typically see, nor were there the pre-packaged muffins, danishes, etc. They had a self-serve waffle making station but had already removed the batter. *Please leave breakfast options until 10am* less
Best W, General Manager at Best Western Casa Villa Suites, responded to this review
Thank you for letting us know what wasn't right for you stay, yes the ice machine went out first the soda machine requested but the company never came out to stock it. Breakfast that does concern me, if they don't see movement they are told to start taking every thing down about 9:55 AM but if a guest was to arrive and ask for something to get them what ever they want.
Todd I don't have your full name or the dates you stayed so that I can look into this.