Best Western Casa Grande Inn

Feels like you’re in Old California here… lovely garden, mission style, tilework. Room has tinest bathroom— like being in Europe! But nice shower & sink in open space in room. Very large closet! Great pool for families— noise from pool traveled far, but all was quiet at 9– thank goodness! Great breakfast bag that staff were happy to personalize. Good size table in room to eat at Room prices seem to vary by the day— so keep checking rates. Had a little confusion upon arrivalas late confirmation email had right price, but one bed vs two. Doublecheck! Manager worked out orice adjustment next morning.as less

Overall the hotel was dirty and dungy inside and out. The parking lot was in poor condition, walkways were dusty and dirty. The bathroom door hinges were rusted. We found a bottle cap on the carpet upon arrival. The carpet was not vacuumed in corners and under tables. The shower water pressure was almost non-existent. We couldn't sleep for the first two nights due to tremendous noise above us and in the outside corridors. We called the front desk three times to complain. Several plugs were not working.j Lamp didn't work on arrival but maintenance did come and exchange it The ice bucket was so thin that ice melted within an hour. TV only got about 20 channels. There was no COVID protection on the remote. Square bed pillows were not comfortable. The room had no ISB plugs. For a price of nearly $400 per night, we were highly disappointed and will definitely not return. less

The check in time was very fast, the staff was very friendly. The hotel rooms with the 2 queen size beds were very comfortable and the rooms were a very good size. My kids enjoyed the pool. Overall experience was very great. I would stay here at the BW again. Thank you to all staff. less

Hotel is about 2 miles from the beach but easy to get there. All of the staff i was in contact with were helpful and friendly. The adjacent restaurant was closed and would have been nice to have on closer to the motel so driving to eat was not required. less

2 night stay. Not accommodated on any basic request except for more TP and coffee pods. We asked if we could check in a bit early and for easy access parking because 2 of us are handicapped. There wasn’t a single handicap stall in the parking lot my room was in. The coffee maker only uses proprietary coffee pods so making your own is not possible. Bathroom had black mold in the shower. Entry door had a gap at the top so large we could hear conversations outside several feet away from the door. The blackout curtains fell 2 inches short of covering the window making them useless for intended purposes. The Manager sent a generic response to the review exemplifying their commitment to poor customer service. less