A beautiful hotel but....
Check in was easy and receptionist gave us good advice on restaurants. Was not recognized as a loyal member which was unusual. Went to our room which was a good size and comfortable. Before we unpacke... more
Check in was easy and receptionist gave us good advice on restaurants. Was not recognized as a loyal member which was unusual. Went to our room which was a good size and comfortable. Before we unpacked we walked over to the Quarter Deck for a nice dinner then headed back to our room. As soon as we entered the room we heard a dog barking constantly in the room next door. We waited a while but it didn't stop so I went to reception and they said they would call the room. We figured there was no-one in the room and that's why the dog was barking. After another 20 minutes of barking we went back to reception and requested a room change which we were given and we were also told that the rooms in our area were not supposed to have pets. As we were moving to the new room we saw a lady and 2 kids head into the next room coming back from the pool. The kids were pretty noisy too so we were happy to move. We did have a comfortable quiet night in our new room, thankfully. We had been told there were 2 breakfast areas so we went into the one near the pool and it was pretty cramped so we headed over to reception to use the other one but were told it was closed as the hotel was not full so we had no choice but to go back to the other one. It was pretty busy with kids running around but we did manage to get 2 seats. We also saw the dog lady and her kids at the pool with the dog wrapped in a towel. This dog issue really spoiled our experience at what looked like was a very nice hotel. We may think twice before staying here again but were happy we avoided what could have been a noisy night. less
Sharon C, General Manager at Best Western Casa Grande Inn, responded to this review
Thank you for your 4 star review! We are happy you enjoyed the hotel, the beds, and our friendly staff. We thank you for mentioning the dog issue and the breakfast area. It helps us improve for the future. We are also very happy you were accommodated in another area, dogs are never supposed We truly appreciate your comments.