Not the Best I Have Ever Stayed At
11/04/2017 S633EWlisaw, Tullahoma, United States
I travel quite a bit for work throughout each year. I always stay at Best Western if there is one in the town I'm traveling to. Until this Best Western, I have never had any problems. Normally the ser... more
I travel quite a bit for work throughout each year. I always stay at Best Western if there is one in the town I'm traveling to. Until this Best Western, I have never had any problems. Normally the service is great (which the service was the only thing good about this BW), the rooms are usually nice, comfortable and cheap. However, I paid about 25% more than I ever have at any other BW I have ever been at, the rooms were not great by no means. The beds were horrible, the room smelled like a big ashtray and mold. We were bothered by a housekeeper that made us feel as if we had stolen a wallet from her that she left in another room while cleaning. I willnot stay at this BW again when in town fro business. less
Carolynn H, Front Office Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review
Thank you for taking the time to share your valuable review. The experiences you described are not characteristic of the level of service our colleagues strive to provide, and we apologize your stay was unsatisfactory. Unfortunately smoking rooms do smell smokey, however not mold. Never did the staff want you to feel that our guest stoled anything, it was wrong for the housekeepers to leave a personal item in the room while she we cleaning it & before she could go back to get it the room was rented. We greatly appreciated your willingness and kindness at the time by assisting her to locate her wallet.
Your feedback was shared with our team, and we look forward to the opportunity to welcome you back and exceed your expectations.”