Disappointing, Would not stay there again
Check-in receptionist was nice and helpful, but this is probably the only positive that will remain in my memory about this BW location. Parking is tight and difficult to maneuver. When we entered the... more
Check-in receptionist was nice and helpful, but this is probably the only positive that will remain in my memory about this BW location. Parking is tight and difficult to maneuver. When we entered the ground floor wheelchair accessible room (which I definitely didn't book, I wanted a standard room), we were immediately enveloped in that nauseous, headache inducing motel room-spray smell that is just so last century. Dinged up furniture, some sort of brownish wall paint, carpet. All has seen better times. Lumpy mattress, the sheets and pillow covers didn't feel clean, some dirt spots on the comforter. The sink in the bathroom looked like it would fall out the wall, the tub had hair in the drain, the bathroom smelled like drain cleaner. Stuffed up fan exhaust. Oh man, what did they do during the pandemic downtime? Certainly not invest a dime in the comfort of their guests. I seriously thought about going someplace else, but they had already charged us four days before arrival and the town seemed crowded, so we went with it. But just imagine, you are wheelchair bound and this is what they expect you to be content with. It's a shame. less
, Owner at Best Western Carmel's Town House Lodge, responded to this review
Thank you for taking the time to post a review about your stay at the Best Western Carmel. I was happy to hear that you enjoyed our hospitality by our dedicated staff. In regards to the facility, during your stay, I apologize that you did not receive a better experience. While these issues stated are not indicative of the standard experience for our guests, we are sorry you had issues during your stay As seen in many previous reviews we take tremendous pride in the cleanliness and condition of our guest rooms. We will take your comments and take the correct measures to continue to provide each guest with excellent service.