Best Western Carmel's Town House Lodge

I had a great stay for my COVID-cation. 3 nights. When I asked if I could take my bicycle into my room, they replied that I could, but it would be cramped. I was confused. But when I arrived, I saw that the rooms are European-sized! But it was just me, so it was fine. Bathroom is really small, but again, only me. The deck is great, with a peek of the ocean. It was a good alternative when one of the bars left me sitting outside on my own for 15min without acknowledging me, so I came back to the patio, got a drink out of my own stash, and enjoyed the rare warm evening. Priced at 1/3 of normal, it was a no-brainer choice. And it's perfectly located for today's era of grab-n-go meals. less

Came with family for one night stay, Carmel is our second home. Never have we experienced a Very dirty room, false advertisement, late check in and heater oven of a room in Carmel. Never again will we stay at this location. less

What a great choice this hotel was, and with their Manager, Sanjay at the front desk we felt like we were in perfect hands. There were 3 of us, and we had reserved their 2 bedroom suite with 2 bathrooms, and couldn't have been happier with the room layout and amenities. The views & sounds of the ocean in the distance on a very popular but quiet street was ideal. A 1/2 block away was the famous Hog's Breath Inn, art galleries and great shopping. Sanjay, the Manager was just unbelievable, he saw to our every need with extra towels, pillows, great breakfast packages due to Covid, and the best restaurant recommendations in town. Plus he gave us his card and by mentioning his name, we were given 10-15% off our restaurant tabs. You can't possibly go wrong at this hotel, it's not like any other Best Western, with their central location, cleanliness, attention to their guests and consideration it was really great. Sanjay, you truly made our stay so wonderful, that we canceled our 3rd night in Pismo Beach just to stay here for 3 consecutive nights (we had only reserved 2 nights). We hope to return again very soon. Thank you very much Sanjay! less

Rented best room, King suite. Sofa and chairs were filthy, stained and in desperate need of replacement. Furniture in general was old and in poor condition. Management was unresponsive to complaints and loud unruly guests smoking and noisy well past midnight in hallways and room areas. Great location, but don’t expect a well maintained/clean/quiet place to sleep! less

Carmel is a great place for a day or a week. The price is reasonable. The service, can not be beat. We will be in Carmel again and we will stay here because of the staff. Specifically, Sanjay! We have never more welcome anywhere. less