Best Western Carmel's Town House Lodge

5th & San Carlos Street, Carmel-By-The-Sea, California, 93921, United States
based on 765 reviews Trip Advisor Logo
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Best Western Carmel's Town House Lodge

Enjoy the beauty of the California coast - as well as world-class golf, shopping, art and dining - while staying at this charming Carmel hotel.

Conveniently located in downtown Carmel, the Best Western Carmels Town House Lodge is just minute
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Carmel's Town House Lodge

Traveller Overview:
4.0 Rating: 765 reviews
Excellent 34%
Very Good 40%
Average 15%
Poor 5%
Terrible 3%
Rating

Sig L, wrote review 10/02/2020

Great location

Great location, clean, comfortable beds, breakfast is good. Easy check in and out. Would definitely stay here again. Friendly staff. Great location to art and restaurant district. Carmel is fabulous! ... more

Owner Response
BWCarmelsTownhouse, Front Office Manager at Best Western Carmel's Town House Lodge, responded to this review
Dear Guest, Thank you for taking the time out of your schedule to complete the Survey on Trip Advisor and sharing your experience. It is always nice to hear that a guest enjoyed their stay and found their room very clean and comfortable. We are happy to hear that you appreciated our great central location as it is very convenient and within walking to all the popular local shops and dining Carmel has to offer. We hope to see you again on your next visit to Carmel!
Rating

matenai, wrote review 26/01/2020

Consistent with brand- above average staff

Very accommodating staff and nice rooms considering age of most motel/hotels in this area. Clean and well maintained. Most hotels in this area are old so they have “thin” walls and this was no excepti... more

Owner Response
BWCarmelsTownhouse, Front Office Manager at Best Western Carmel's Town House Lodge, responded to this review
Dear Guest, Appreciate your positive comments on our ultra clean, comfortable rooms and our staff strives to go above and beyond for all of our guests to make sure they feel at home. We hope to see you again on your next visit to Carmel !
Rating

JamesC401, wrote review 15/01/2020

Clean and very comfortable

Motel is one of the best you will find. Clean comfortable and quiet. Parking ok for sedan/saloon Has a pool for the summer and if your brave this time of the year. Breakfast was ample, coffee and ju... more

Owner Response
BWCarmelsTownhouse, Front Office Manager at Best Western Carmel's Town House Lodge, responded to this review
Thank you for staying with us and for taking the time to post your comments. We appreciate the review & we hope to have the pleasure of serving you again soon...
Rating

Carmelvisior, wrote review 04/01/2020

Worst experience

We were excited to stay at this property and booked a king suite for a family of 3. We arrived and they did not have a suite available even though we paid for it. We said that was not sufficient ro... more

Owner Response
BWCarmelsTownhouse, Front Office Manager at Best Western Carmel's Town House Lodge, responded to this review
Dear Greg, I would like to sincerely apologize for handling your reservation that did not meet your expectations. Booking through third party websites can create unexpected issues. we understand that if a solution provided by our staff may not have been optimal in that time however hotel only has limited control over the reservations . Judging from the countless reviews that past guest have left , a large majority have not only been pleased but have expressed great comfort and happiness with their stay and in their review of the Best Western Carmel's townhouse Lodge. We are continuously striving to improve the guest experience and will use your comments to improve and certainly hope you give us opportunity to serve you for your future visit in Carmel.
Rating

danrF4292ZE, wrote review 31/12/2019

Good Location and friendly staff

The staff is very friendly when checking in and checking out. The location is ideal, about in the middle of town, two blocks off Ocean Avenue. Since Ocean is a bit steep going up and down toward the... more

Owner Response
BWCarmelsTownhouse, Front Office Manager at Best Western Carmel's Town House Lodge, responded to this review
Thank you for staying with us and for taking the time to post your comments. We appreciate the review & we hope to have the pleasure of serving you again soon... Happy New Year .