Best Western Carmel's Town House Lodge

5th & San Carlos Street, Carmel-By-The-Sea, California, 94539, United States
based on 801 reviews Trip Advisor Logo
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Best Western Carmel's Town House Lodge

Enjoy the beauty of the California coast - as well as world-class golf, shopping, art and dining - while staying at this charming Carmel hotel.

Conveniently located in downtown Carmel, the Best Western Carmels Town House Lodge is just minute show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
5th & San Carlos Street, Carmel-By-The-Sea, California, 94539, United States

Reviews of Best Western Carmel's Town House Lodge

Traveller Overview:
4.0 Rating: 801 reviews
Excellent 34%
Very Good 40%
Average 15%
Poor 5%
Terrible 4%
Rating

Donna G, wrote review 26/07/2021

Great location!

Clean, nice hotel located very close to everything you want to walk to in downtown. Front desk service was super with friendly and helpful staff. Nice outdoor deck on second floor to relax outside. Ro... more

Owner Response
, Owner at Best Western Carmel's Town House Lodge, responded to this review
Dear Donna, It is always nice to hear that a guest enjoyed their stay and found their room very clean and comfortable. We are happy to hear that you appreciated our great central location as it is very convenient and within walking to all the popular local shops and dining Carmel has to offer. Appreciate your business and for sharing your experience. We hope to see you again on your next visit to Carmel!
Rating

Ayse_7, wrote review 20/07/2021

Location

Customer service and location was excellent with fast checkin. We also had parking, very important in Carmel-by-the-sea. We were able to walk to town and beach, but drove to beach. When we checked in ... more

Owner Response
, Owner at Best Western Carmel's Town House Lodge, responded to this review
Dear Guest, Thank you for taking the time to complete the Survey on Trip Advisor with such positive feedback and we are very grateful for your review. We are delighted to hear that our services, hospitality, and accommodations exceeded your expectations! We are very proud of our guest rooms, friendly staff, and great location and we love to hear when our guests love them too. We always try to exceed expectations and cannot wait for your return so we can make your stay even better Appreciate your business and positive feedback. See you soon!
Rating

Ange5599, wrote review 17/07/2021

Not Best Western standards

We like staying at Best Western when we travel , but this hotel was so bad We had made reservations through their website , a suite , which was in the basement next to the janitors room When we e... more

Owner Response
, Owner at Best Western Carmel's Town House Lodge, responded to this review
Dear Guest, Thank you so much for taking the time to complete this Survey and sharing your experience, we value your opinion. On behalf of our entire team, I would like to sincerely apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have begun the process of remodeling & we hope to complete the project this year. Given another opportunity, I am confident that we can provide the service that you should expect & should your future plans bring you back to Carmel, I will personally assist you with your reservation . When you’re ready to use this discount, please contact me directly me at 831 624 1261. Appreciate your business and once again my sincere apologies for the inconvenience.
Rating

rebeccachamorro, wrote review 13/07/2021

Great customer service but poor cleanliness of the rooms

Carpets had spill stains and some walls were dirty from spilled drinks that were never wiped down. Bathroom fixtures needed upgrades or at least come TLC. It's in a great location and customer service... more

Owner Response
, Owner at Best Western Carmel's Town House Lodge, responded to this review
Dear Guest, Thank you so much for taking the time to complete this Survey and sharing your experience, we value your opinion. On behalf of our entire team, I would like to sincerely apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have begun the process of remodeling & we hope to complete the project this year. Given another opportunity, I am confident that we can provide the service that you should expect & should your future plans bring you back to Carmel, I will personally assist you with your reservation . When you’re ready to use this discount, please contact me directly me at 831 624 1261. Appreciate your business and once again my sincere apologies for the inconvenience.
Rating

lyngoldflam, wrote review 10/07/2021

Good location, so so room

Have stayed at other Best Western hotels and have been very satisfied. Unfortunately, this was not the case with this particular hotel. Room was not well lit. Bathroom shower head had holes in wall. N... more

Owner Response
, Owner at Best Western Carmel's Town House Lodge, responded to this review
Dear Guest, Thank you so much for taking the time to complete this Survey and sharing your experience, we value your opinion. On behalf of our entire team, I would like to sincerely apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have begun the process of remodeling & we hope to complete the project this year. Given another opportunity, I am confident that we can provide the service that you should expect & should your future plans bring you back to Carmel, I will personally assist you with your reservation . When you’re ready to use this discount, please contact me directly me at 831 624 1261. Appreciate your business and once again my sincere apologies for the inconvenience.