Best Western Carmel's Town House Lodge

5th & San Carlos Street, Carmel-By-The-Sea, California, 94539, United States
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Best Western Carmel's Town House Lodge

Enjoy the beauty of the California coast - as well as world-class golf, shopping, art and dining - while staying at this charming Carmel hotel.

Conveniently located in downtown Carmel, the Best Western Carmels Town House Lodge is just minute
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
5th & San Carlos Street, Carmel-By-The-Sea, California, 94539, United States

Reviews of Best Western Carmel's Town House Lodge

Traveller Overview:
4.0 Rating: 777 reviews
Excellent 34%
Very Good 40%
Average 15%
Poor 5%
Terrible 3%
Rating

delingei, wrote review 02/10/2020

Small but perfectly formed

I had a great stay for my COVID-cation. 3 nights. When I asked if I could take my bicycle into my room, they replied that I could, but it would be cramped. I was confused. But when I arrived, I saw th... more

Owner Response
, Owner at Best Western Carmel's Town House Lodge, responded to this review
Dear Guest, Thank you for taking the time out of your schedule to complete the Survey on Trip Advisor and sharing your experience. We appreciate your business & look forward to seeing you again soon.
Rating

355jgggg, wrote review 11/09/2020

Dirty

Came with family for one night stay, Carmel is our second home. Never have we experienced a Very dirty room, false advertisement, late check in and heater oven of a room in Carmel. Never again will w... more

Owner Response
, Owner at Best Western Carmel's Town House Lodge, responded to this review
Dear Guest, Thank you for giving your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations, however our staff is available 24 hours to help you with accommodations and if any issue brought to their attention it would have been addressed immediately. Given that our area did have a heat wave warning during the course of your stay, no lodging places in Carmel has air conditioning nor do we e advertise that on our websites. I certainly empathize that you felt our property falsely advertised features and amenities of the guest rooms however in this instance, the booking source must be contacted on your end and bring the stated discrepancy to their attention so they can research and resolve according. Because we value your business, we would like to provide you with a discount to use towards a future stay. When you’re ready to use this discount, please contact me directly me at 8316496332 x 510 and I will personally assist you with your reservation. Please consider staying with us again so that we can have another chance to provide you with superior service.
Rating

SoCAGal, wrote review 09/09/2020

Great Choice & Sanjay their Manager is the best!!!

What a great choice this hotel was, and with their Manager, Sanjay at the front desk we felt like we were in perfect hands. There were 3 of us, and we had reserved their 2 bedroom suite with 2 bathro... more

Owner Response
, Owner at Best Western Carmel's Town House Lodge, responded to this review
Dear Guest, Thank you for taking the time out of your schedule to complete the survey on Trip Advisor and sharing your experience & for the eloquent description of the property. We are thrilled you enjoyed your stay and thought so highly of our hotel. We value your positive feedback regarding our great location, clean, comfortable rooms, and patio and we love to hear when our guests love them too. Our primary aim is to provide you a cozy, comfortable & accommodating experience that adapts to the charm and atmosphere of the Village of Carmel by the Sea, It is really heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. Appreciate your business and wonderful review. We always try to exceed expectations and cannot wait for your return so we can make your stay even better!
Rating

Caliguysf, wrote review 14/08/2020

Poorly maintained, poorly managed

Rented best room, King suite. Sofa and chairs were filthy, stained and in desperate need of replacement. Furniture in general was old and in poor condition. Management was unresponsive to complaint... more

Owner Response
, Owner at Best Western Carmel's Town House Lodge, responded to this review
Dear Guest, Thank you for sharing your recent experience regarding your recent stay at our property. On behalf of our entire team, I would like to sincerely apologize regarding the noise and any inconvenience caused . While these issues are not indicative of the standard experience for our guests, Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 831-624-1261.
Rating

757srobinson, wrote review 11/08/2020

Value, Service & Location

Carmel is a great place for a day or a week. The price is reasonable. The service, can not be beat. We will be in Carmel again and we will stay here because of the staff. Specifically, Sanjay! We... more

Owner Response
, Owner at Best Western Carmel's Town House Lodge, responded to this review
Dear S Robinson, Thank you so much for taking the time to complete this Survey. It was a pleasure to have you, and glad to hear you had a very pleasant and memorable stay at our hotel. Thank you for your compliments to Sanjay, he does a tremendous job in taking care of each guest and to make their stay memorable . We will pass along your compliments to him. Appreciate your business and positive feedback. See you soon!