Best Western Caprock Inn

321 Lubbock Road, Brownfield, Texas, 79316-3651, United States
based on 133 reviews Trip Advisor Logo
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Best Western Caprock Inn

From South Plains Community College to Texas Tech University, The Best Western Caprock Inn is a favorite for visiting students, professors and staff.

Whether youre here to visit Halliburton or youre taking care of business with Key Energy Se show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
321 Lubbock Road, Brownfield, Texas, 79316-3651, United States

Reviews of Best Western Caprock Inn

Traveller Overview:
4.0 Rating: 133 reviews
Excellent 37%
Very Good 28%
Average 20%
Poor 6%
Terrible 6%
Rating

Rustynail1990, wrote review 02/08/2021

What we needed

Great breakfast in the morning, it was a full breakfast with lots of options. Fast check in in the middle of the night. And they had friendly staff. Rooms were good, and parking was right outside our ... more

Owner Response
Nisha Patel, General Manager at Best Western Caprock Inn, responded to this review
Thank you for choosing us for your stay. We look forward to seeing you again.
Rating

garybecophx, wrote review 19/04/2021

Excellent

Great Place to stay, the price a bit more than expected, all rooms very clean, truck parking on the side of hotel. Pizza Hut right next door. Good service from both check in and check out. If the room... more

Owner Response
Nisha Patel, General Manager at Best Western Caprock Inn, responded to this review
Thank you for replying to our survey.
Rating

mwiseman411, wrote review 30/03/2021

Wonderful staff and facilities!

EVERYONE was amazing. We stayed for over a week because our house burned down. The staff went above and beyond on every aspect of our stay. Melva (front desk) even brought us a shower chair from home.... more

Owner Response
Nisha Patel, Owner at Best Western Caprock Inn, responded to this review
Thank you for your business regarding your recent stay at our property. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact the hotel at 806-637-9471. Thank you again. We appreciate your loyalty to our brand. Sincerely, Nisha Patel General Manager Best Western Caprock Inn
Rating

DS1959_1219, wrote review 12/03/2021

Rude morning woman at desk.

Quoted one price, charged different price. Woman at front desk in morning rude and professional. No working ice machine in one building and empty one in other building. Handed bag upon check out wi... more

Owner Response
Nisha Patel, Owner at Best Western Caprock Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact the hotel at 806-637-9471. Sincerely, Nisha Patel General Manager Best Western Caprock Inn
Rating

delgad01967, wrote review 20/02/2021

Home Away From Home

We started with a 3 day stay due to the winter storm knocking out our heating system and ended up staying 7 days. It was a very pleasant stay and affordable. The entire staff was very friendly. W... more

Owner Response
Nisha Patel, General Manager at Best Western Caprock Inn, responded to this review
Thank you and it was our pleasure to look after you. We are just glad you are home safely.