Best Western Caprock Inn

There were a few flies and mosquitoes in the room, but they could have come in when we entered the room. The staff was helpful and nice, and the room was clean. Overall it was a good stay for the price. less

We stayed at this motel for one night as we were just passing through. The room was clean and well stocked. The beds were comfortable and the room was quiet. There were two sections to this motel; the main section and a second section across a narrow street. We stayed in the second one story section. A simple breakfast was provided from 6:00 to 9:00. The staff was very friendly and helpful. They did match the price I found on-line. less

Tried to cancel the reservation with the on site staff, was told I had to contact Expedia. Expedia hold was almost 40 minutes, extending me past the unbeknownst 4 PM deadline. I am advised that the hotel will be charging for a full night's stay. I realistically expect to pay a cancellation fee or penalty. Charging a guest for a full night's stay when they are a few minutes past the deadline breaks faith with the guest, is a terrible way to build trust and is just plain unacceptable as far as courtesy and goodwill. less

We stayed at this hotel for one night to break up the drive from Ruidoso to home. There are two sections to this hotel. Our room was in the second section, across the street from the main building. I was a little concerned considering the back of my truck was full of our camping equipment, however, none of it was disturbed overnight. The room was very neat and clean. We were all sleeping comfortably until the roofers showed up. At check out, when I complained to the on-duty supervisor, she quickly did what she could to make up for my dissatisfaction. While I did appreciate what she had done, I was still not happy. I was told she could only do so much and that I needed to contact Nisha Patel. I contacted Nisha several days later. After a short conversation on the phone, Nisha was extremely helpful and we quickly came to a satisfactory conclusion. less

Being in a small town there wasn't any competition. So I had to pay over $100 for an up stairs (no elevator) queen size room. I was not greeted a an Elite Member or was I offered a gift bag or extra points.. This hotel is not up to the Best Western standards. less