Not impressed, tired hotel
08/11/2016 Claire M, Wells, United Kingdom
Stayed here one night. The whole hotel needs a big re-vamp. Our room was shabby. Annoying bathroom where the shower/toilet/basin are crammed into a cupboard so everything gets wet. The toilet was not ... more
Stayed here one night. The whole hotel needs a big re-vamp. Our room was shabby. Annoying bathroom where the shower/toilet/basin are crammed into a cupboard so everything gets wet. The toilet was not fixed properly to the floor so whilst it didn't leak, it 'moved' any time you touched it. To reach over to turn off the bed side lamps, you have to get out of bed. So they're not really 'bed side' are they? Bed was small, uncomfortable (and 'itchy'!). Carpet grubby. Breakfast ok but we didn't hang around too long as we were keen to escape after just one night. Would have complained to the management but were suffering from sleep deprivation and itchiness. The only reason we haven't marked this down to 1 out of 5, instead of 2 out of 5, is that the roof didn't leak on our overnight stay. less
Michael G, Front Office Manager at BEST WESTERN Capital Hotel, responded to this review
Hi Claire and thank you for taking the time to write about your stay at the Best Western Capital Hotel.
I do apoligize that your stay didn't live up to your expectations and I wish that we would have gotten the chance to move you to a different room so that the stay would have been better.
But of course, the toilet should be fixed to the floor.
Front Desk Manager