Best Western Capistrano Inn

27174 Ortega Highway, San Juan Capistrano, California, 92675-2702, United States
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Best Western Capistrano Inn

The Best Western Capistrano Inn- The Swallows Resting Place.

Discover why the city of San Juan Capistrano is a must see travel destination when you stay at this property located just two blocks from historical Mission San Juan Capistrano.
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
27174 Ortega Highway, San Juan Capistrano, California, 92675-2702, United States

Reviews of Best Western Capistrano Inn

Traveller Overview:
4.0 Rating: 481 reviews
Excellent 34%
Very Good 34%
Average 15%
Poor 8%
Terrible 6%
Rating

Grinones, wrote review 09/04/2021

Best Western San Juan Capistrano

Convenient location to downtown San Juan Capistrano. Free parking available. Friendly staff. Rooms were clean when we arrived; did not get room cleaning service on second night, that was a bit of a... more

Owner Response
SJCBW, Owner at Best Western Capistrano Inn, responded to this review
Thank you for your kind review of our hotel. I am glad to hear that you stay was great! Our staff strive to provide the best quality of service to all our valued guests like yourself. During covid-19, we are providing very limited service for second day room service. Thank you for choosing to stay with us and we look forward to your next stay! Atul Kumar, General Manager
Rating

David C, wrote review 01/04/2021

Terrified

Police came to try to get someone with guns drawn twice in the room right across from us and my family and I had to shelter in place. My wife and daughter were terrified thinking bullets would soon be... more

Owner Response
SJCBW, Owner at Best Western Capistrano Inn, responded to this review
We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectation. I assure you this was never our goal and we look forward to using your feedback as a training tool for future guest interactions. Atul Kumar, General Manager
Rating

ViaRail2019, wrote review 31/03/2021

NOT A THREE-STAR HOTEL

When deciding to stay here, I chose this place because it was relatively inexpensive, close to town, and a three-star hotel. Make no mistake: this place is not a three-star hotel. If you are looking f... more

Owner Response
SJCBW, Owner at Best Western Capistrano Inn, responded to this review
We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectation. I assure you this was never our goal and we look forward to using your feedback as a training tool for future guest interactions. Thank you again and safe travels!
Rating

304rebekahp, wrote review 01/02/2021

Five stars Best western San Juan Capistrano Inn

This is my second week staying here while my house is being remodeled. And compared to the popular hotel I was previously staying at, I prefer BW San Juan Capistrano Inn much more. The rooms are clea... more

Owner Response
SJCBW, Owner at Best Western Capistrano Inn, responded to this review
We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Atul Kumar, General Manager
Rating

NickLAMN, wrote review 10/11/2020

Disdainful and angry GM made this a truly forgettable experience.

Terrible Experience, beyond surreal that someone would act this way. I started packing yesterday to realize that i had accidentally booked the hotel for the night before. It was an honest mistake I m... more