Good motel, but there could be better values in nearby towns.
This is an older hotel with the exterior room doors that open into the parking lot, which is fine, but just so you know. The room was comfortable, and they had a decent selection for breakfast and I h... more
This is an older hotel with the exterior room doors that open into the parking lot, which is fine, but just so you know. The room was comfortable, and they had a decent selection for breakfast and I had no issues while I stayed here. And the rate I was charged was reasonable for the room. However I did see a sign at the front desk that they were going to start charging a $25/night parking fee for future reservations. I don't see it listed on the Best Western web site, but I do see that one other recent reviewer mentioned that they were charged without knowing about it. This fee would definitely lower the value for the motel. And when I was looking to potentially stay here again in June, the room rates were significantly higher which were then too high for what I felt I got there, so because of that and the parking fees, I started looking for better values in nearby towns. less
BW Capistrano Inn BW Capistrano Inn, General Manager at Best Western Capistrano Inn, responded to this review
We apologize for the inconvenience, however the parking fee policy was sent out to all platforms March 2022. We did not enforce it until May 1, 2022. The parking fee on our site is listed under hotel amenities, posted in the lobby, your reservation, welcome letter, and was $25.00. The fee is now $15.00 for parking daily. The parking fee was put into place to keep unauthorized vehicles from parking on the property, and keep guest honest parking with multiple vehicles (leaving other guest without parking.) Even at $25.00 with our rates, we were the cheapest, and you are welcome to check the entire area. Again, we sincerely do apologize for the inconvenience.