Best Western Capistrano Inn

We had a nice one-night stay here on our way from Illinois to Catalina Island. We had hoped to see the Mission, but it was closed on Wednesdays. Due to COVID-19, some things were a bit different. The complimentary breakfast was a box lunch, and there was no place to sit and eat. It would have been nice if there was a picnic table outside the lobby. I think that that will be fixed is they get their swimming pool open and it will be possible to sit by the pool. less

This is a nice, pet friendly hotel that is very convenient in San Juan Capistrano. Right on I-5 , but from our room we could hear no noise at all. The room was clean and fresh, the staff was friendly and the hotel was overall great. less

Friendly front desk staff. I had a nice stay despite the Covid19 deal. Clean comfortable room but older. The property and pool area looked nice but everything was closed due to the situation. They did their best despite the conditions. Recommended !! less

The worse experience ever. My girl friend and I are regulars at this facility since I live away from this area and we had stay at this hotel several times. however, about two weeks ago we had the worse experience ever. we were having some wine and when my girl friend was having her drink she swallowed a roach into her mouth. fortunately she felt it and was able to spite out. but it was so discussing and embarrassing for me to see that. I was very upset and tried to call the office at that moment but my girl friend calmed me down. she did not even wanted for me ask for an other room. when we turn all the lights on we discover several roaches on the chest drawer in the mile of the two beds. there were also some on desk to the left of the TV. and we even found some baby ones in the refrigerator. We brought in food and wine and there was not place to put our plates or drinks because the roaches were after them. Management please treat room 105 for pest control. we left within in about 3 hours because we could not go to sleep thinking that roaches were going to crawl over us. As I was leaving I informed the person who I return the key cards but he only said I am sorry and that was it. no attempt was made to tell us to move to a different room or some type of credit or anything. less

The outside isn't impressive but inside the room is nice. It was very clean and in good working order. The hot tub was quite small but nice and warm. The breakfast is your typical Best Western spread which is good. The location is great as there are quite a few dining options nearby and the Mission was close. less