Best Western Capistrano Inn

This is a nice, pet friendly hotel that is very convenient in San Juan Capistrano. Right on I-5 , but from our room we could hear no noise at all. The room was clean and fresh, the staff was friendly and the hotel was overall great. less

Friendly front desk staff. I had a nice stay despite the Covid19 deal. Clean comfortable room but older. The property and pool area looked nice but everything was closed due to the situation. They did their best despite the conditions. Recommended !! less

The worse experience ever. My girl friend and I are regulars at this facility since I live away from this area and we had stay at this hotel several times. however, about two weeks ago we had the worse experience ever. we were having some wine and when my girl friend was having her drink she swallowed a roach into her mouth. fortunately she felt it and was able to spite out. but it was so discussing and embarrassing for me to see that. I was very upset and tried to call the office at that moment but my girl friend calmed me down. she did not even wanted for me ask for an other room. when we turn all the lights on we discover several roaches on the chest drawer in the mile of the two beds. there were also some on desk to the left of the TV. and we even found some baby ones in the refrigerator. We brought in food and wine and there was not place to put our plates or drinks because the roaches were after them. Management please treat room 105 for pest control. we left within in about 3 hours because we could not go to sleep thinking that roaches were going to crawl over us. As I was leaving I informed the person who I return the key cards but he only said I am sorry and that was it. no attempt was made to tell us to move to a different room or some type of credit or anything. less

The outside isn't impressive but inside the room is nice. It was very clean and in good working order. The hot tub was quite small but nice and warm. The breakfast is your typical Best Western spread which is good. The location is great as there are quite a few dining options nearby and the Mission was close. less

Well, the grounds where our room were in, anyway; which is on the 2nd floor, the farthest to the left. There were birds of paradise, and there were rain the night before when we stayed, so the coast was foggy from it. It made for a very rainforest-y hotel because of the landscaping our room was situated next to. There's free breakfast, and free parking which is good. The room is a bit old, but I never felt unsafe. We're staying for the night since we work nearby and had to stay for the night because our house is an hour's away from here, and my spouse had very little sleep, so it's a convenience thing. The front desk had no personality, but he's fairly young, maybe 19. Granted, there's very little to do with regards to checking in, since everything was already done online. Other than that, you're on your own in parking, carrying your luggage to the room, etc. etc. Which is not a big deal, but definitely do not expect it from this hotel. The hotel itself is next to the freeway, but I never heard any freeway noise, but then our room is located in the most quietest area of the hotel. Great value overall. less