If you are used in the Marriott stay there, do not stay at the Best Western
18/03/2019 I3370RAdianec, Brodheadsville, Pennsylvania
Just got home today 3/18/19, and I will explain why you should stay elsewhere. Number one we were given two room keys and neither one worked we had to go all the way back to the front desk and get two... more
Just got home today 3/18/19, and I will explain why you should stay elsewhere. Number one we were given two room keys and neither one worked we had to go all the way back to the front desk and get two new room keys, Number two when we got into the room we turn the TV on and it did not work we had to wait for maintenance to come and tell us that this was an old TV and that they had to switch out controls the maintenance man was there for 20 minutes. Number three we decide to go to the pool the heated pool mind you, which is not heated we cannot go in because it is too cold so we decide to use the Jacuzzi which is the size of your tub at home, your tub is probably bigger. The next morning we go for breakfast and there are no fresh eggs bacon or Coldwater. I asked for ice and was told to walk to the ice machine, meanwhile I am handicapped. So I walk to the ice machine only to find there is no ice. The gift shop consists of three sweatshirts and some cold soda and water. I did not consider this the best of anything! less
R L, Manager at Best Western Capistrano Inn, responded to this review
We value and encourage feedback as we use it to better serve our next guest. We are disappointed we could not provide the service and accommodations we strive to and are known for and for. We apologize for any inconvenience you encountered. Our heated outdoor pool is set at 78 degrees year round and the hotels Jacuzzi has a capacity of 6 people with online photos. The property's two ice machines are working great and the hotel lobby's gift shop is fully stocked with 30+ items! We have staffing and resources in place to rectify any issue that may arise and we desire to be informed immediately so we can rectify and provide our guests with great service. Again we are disappointed we could not meet your expectations and for your inconvenience. We appreciate your business. Thank you.