Older Property in need of some Helpful People at the Front Desk
28/10/2019 jpDills, Whittier, California
As travelers, we all know that people can make or break an experience. In our case, we booked for overnight as we were attending a wedding in the area and this was one of the designated hotels. My res... more
As travelers, we all know that people can make or break an experience. In our case, we booked for overnight as we were attending a wedding in the area and this was one of the designated hotels. My reservation request included early access to our room since the wedding was at 2 pm and we were traveling by car from 3 hours away. I called the day before to check and the front desk person was not helpful at all. She suggested I give them a call around 2 pm the next day to see if a room was available. I explained to her again, that the wedding was starting at 2 pm. It just was not registering. Knowing we had a problem, we arrived at the hotel at 11:30 am. Guess who was the only one working the front desk, yes, the same gal from the phone call the day before. She kept saying they were 1/2 capacity, so of course our room was not reacy. It was not adding up, so I asked if I could upgrade to a room that was ready. She said she didn't have any rooms ready. She suggested I give them a call at 2 pm again. Anyway, we went to lunch and came back at 12:45. There was a second young lady working the desk and I went to her. She was great. She tried to reach housekeeping and they weren't answering, so she went and found them. She found us a room that was available and so we were able to change at other than the pool bathroom. The rooms are old, the bathrooms could certainly use an update. The bed mattress sits on a plywood frame. The carpet is old. The place just needs more light and an update. The breakfast was fine, but nothing special. They needed more seating. I was with others standing up to eat my breakfast. This motel served its purpose, but we certainly won't be going back. less