When deciding to stay here, I chose this place because it was relatively inexpensive, close to town, and a three-star hotel. Make no mistake: this place is not a three-star hotel. If you are looking f... more
When deciding to stay here, I chose this place because it was relatively inexpensive, close to town, and a three-star hotel. Make no mistake: this place is not a three-star hotel. If you are looking for a two-star hotel, this is a great hotel for you, but for a three-star hotel, this simply isn't comparable to another Best Western. All the rooms are accessible from outside, like a Motel 6. At night (or even during daytime), it is definitely not very safe. When reading reviews before choosing the hotel, I read a handful of reviews referring to the safety, but because it was so infrequent, I decided it couldn't be that bad. It's really not great. To get to our room, we had to go through a narrow path that was not lit AT ALL, the perfect setting for getting robbed. As for the location, it is NOT friendly for people walking. On the way to the hotel, you need to cross where the I-5 meets the Ortega Highway. The light for pedestrian NEVER turns green. We waited for five minutes, and, after realizing it wasn't working, we went to the other side. That side's "Push to Walk" button was also broken, and the light did not turn green at all. We ran across, but, given that it is very busy, we happened to get lucky. I would not feel safe bringing a family across such a large and busy crosswalk while traffic is not stopping. While it is the cheapest hotel in the vicinity, I recommend arriving early during the daytime, and bringing your car: this place is NOT pedestrian-friendly. less
SJCBW, Owner at Best Western Capistrano Inn, responded to this review
We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectation. I assure you this was never our goal and we look forward to using your feedback as a training tool for future guest interactions. Thank you again and safe travels!