Freeway noise is loud for half of the hotel
This hotel is right next to the freeway and almost half the rooms face it. There is no soundproofing and I could actually see light through cracks around the door so that didn't help. The freeway nois... more
This hotel is right next to the freeway and almost half the rooms face it. There is no soundproofing and I could actually see light through cracks around the door so that didn't help. The freeway noise was so loud that I couldn't sleep most of the night. I am not a light sleeper and usually sleep well at hotels. If you can get a room on the other side its fine (my friend's room was there) but if its a sold out or close to sold out night you may be out of luck. less
Robert G, General Manager at Best Western Capistrano Inn, responded to this review
We appreciate your business and for taking the time to share your experience of your stay. We apologize for the lack of sleep and for not providing the accommodations we strive to and are known for. We will address the potential door gap issue immediately. 22% of our property faces east, towards the mission and freeway that you mentioned.The BW Capistrano Inn is 4 short blocks from beautiful mission San Juan Capistrano and 4 short miles to Orange County beaches! We again want to apologize for any inconvenience during your stay.We hope you would reach out to us if we can do anything for you moving forward.