If disabled, bring your own toilet riser!
21/01/2017 none P, United States
The hotel itself is located near the SJC mission. Rate was fair market value at $100 per night. There was pink mold in the shower (yuck), but in all fairness it is an older hotel, and if you know San... more
The hotel itself is located near the SJC mission. Rate was fair market value at $100 per night. There was pink mold in the shower (yuck), but in all fairness it is an older hotel, and if you know San Juan at all, well, a little shower mold never killed anyone - at least it wasn't black mold, right? Otherwise, it wasn't too bad. My biggest peeve was the height of the "accessible" ADA requires a 17- to 19" toilet height from the floor to the seat, and theirs was only 15". That story told, I seriously doubt I'll be returning to this hotel anytime soon. less
Robert G, General Manager at BESTWESTERN Capistrano Inn, responded to this review
Thank you for reaching out and reviewing you stay at our property. We are disappointed we failed to provide the service and accommodating we strive to. All feedback is shared and used by our team to better serve our next guest. Hotel has one handicapped ADA approved guest room with 18' toilet height. Hotel also has 2 mobility accessible rooms where toilet height is not 18’; you may have stayed in one of these rooms. Hotel does have seat risers upon request. We take full responsibility and apologize for any miscommunication. We would love to speak with you directly and rectify any indifference. We apologize for any inconvenience and appreciate your business. Thank you.