Best Western Capistrano Inn

This hotel is terrible. Yes, it's the cheapest hotel in a very expensive area but it's cheap for a reason. The hotel is dirty, tired, and the front desk staff is unfriendly. The front door mat was so filthy we wouldn't step on it when entering the room. We also wouldn't walk around with our shoes off as the carpet looked gross. We couldn't get out of our 1st or 2nd night without a penalty or we would have. The room was completely run down in every way. It needs a complete overhaul. The only positives were the beds were clean and the young woman doing the laundry was very helpful. AVOID if at all possible! less

This is more like Motel 6. Front desk staff is very unfriendly and uninformative about everything. When we checked in they said they were charging $50 in case we damaged the room but we would get a refund when we checked out if no damage. Location of hotel is next to freeway so very noisy along with AC unit which keeps you awake unless you're a very sound sleeper. Rooms definitely need renovation and updated. Breakfast is ok but don't expect front desk staff to give you any info about what's available. They have a frig where they take items from but only if you know about it. The rooms certainly need updating and renovation. Bathtub coating was peeling. There was a hole in the wall behind the door entrance. Beds were clean but wouldn't walk on carpet...looks very dirty. Would not stay here again. They never told us there wasn't daily maid service. We had to empty our own trash and take our soiled towels to get replacements. This hotel is a perfect example of bad customer service and what you get for a 1 star property. less

Breakfast was great Working the front desk Gilbert and housekeeping girls Marcella & Diana were fabulous, I asked for something and they would see that I got it. Room very clean. The only disappointment was the pool was closed. But you can Uber to the beach. Which their is alot of them Aliso Beach is the closest and one of the nicer beaches. less

From time of booking to when we left the hotel, staff were super friendly and helpful. If I’m in the area again, I would definitely stop by here again. There was a good variety of breakfast snacks for the kiddos. Something for everyone. less

The pool is closed, we had no cleaning service and there is no hot breakfast. None of this is reported on their website. Its a bait and switch. You find out when you check in. Several other hotels in the area had their pool facilities open less