Noise from the pub and an unsafe area
06/12/2017 CCstar14, Launceston, Australia
During our South African trip we booked this hotel thinking a "branded" hotel would be a satisfactory place to stay. We spent a little more than we usually do expecting that we would have a good exper... more
During our South African trip we booked this hotel thinking a "branded" hotel would be a satisfactory place to stay. We spent a little more than we usually do expecting that we would have a good experience.
How wrong was I...
I requested a "quiet room" weeks before and what do the staff do, put us in the noisiest room in the complex. Looking down at the pub, our room (and many many more) had the pleasure of loud crowds and party music all night and all morning. You cannot sleep at all. For the staff to treat us this way I find extremely rude and unprofessional.
The bathroom was really old and the shower head was something I have never seen before, you had to stand at the end of the bath in order to get wet. Also, we put the "do not disturb" sign on our door yet the cleaners still entered our room.
Location of the hotel is in a bad area, lucky we had access to Uber.
To sum up, do not stay here, the place had absolutely nothing going for it. less
Marketing_and, Manager at Best Western Cape Suites Hotel, responded to this review
Thank for your candid feedback.
I am deeply disappointed to hear that your stay at our hotel did not up live up to your expectations. Please accept my sincere apologies for the discomfort and inconvenience that you experienced during your stay. Your feedback about the noisy pub, bathroom and shower certainly does not reflect the high standard of service and quality that our Hotel is usually proud to offer. I confirm therefore that your comments have been followed up and remedial action has been taken to ensure that our guests are not inconvenienced in this way again.
I would like to point out that the pub independently operated and not affiliated with the Hotel, we have addressed the noise pollution with the management and owner of the pub.
We would like to get in contact with you personally to remedy the situation further. Please feel free to email me on email@example.com.
Yours in Hospitality
Assistant General Manager,