Best Western Cape Suites Hotel

Corner De Villiers & Constitution Street, Zonnebloem, Cape Town, 8001, South Africa
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Best Western Cape Suites Hotel

The Best Western Cape Suites Hotel is conveniently located, only a few minutes from the famous V&A Waterfront, Cape Town CBD, museums, heritage sites, shops and beaches. Snug, at the foot of Table Mountain, our sixty-unit Apart-Hotel consists of full show more

Pets not accepted
Check-in & Check out14:00:00 | 11:00:00

Reviews of Best Western Cape Suites Hotel

Traveller Overview:
3.5 Rating: 480 reviews
Excellent 32%
Very Good 31%
Average 19%
Poor 8%
Terrible 8%
Rating

cappleton2, wrote review 19/01/2020

Good value for money

Stayed 5 nights over New Year, our room was large on the second floor. Housekeeping was a little hit and miss, one day we only had 1 towel for the 2 of us, on our last day the shower curtain was taken... more

Rating

Jessica M, wrote review 17/01/2020

Winter Holiday for the Cricket for 2 Weeks

The Hotel staff were helpful and polite and they offer a complimentary shuttle bus service to and from the airport and also to the V&A Waterfront. Our Room was on the second floor in a block of studi... more

Rating

c0nr, wrote review 14/01/2020

Should have slept in car

Wifi didn’t work. Telephone didn’t work. Shower didn’t work. Shower head held up by duct tape. I had 2 rooms booked,but despite the rooms on both sides of me being empty , we were given rooms a floor... more

Owner Response
General_Manager1806, General Manager at Best Western Cape Suites Hotel, responded to this review
Dear Connie Ras, Thank you for taking the time to complete a review on your stay at The Best Western Cape Suites Hotel. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience that you experienced during your stay. Your feedback about the room and amenities certainly does not reflect the high standard of service and quality that Best Western Cape Suites is usually proud to offer. I confirm therefore that your comments have been followed up and remedial action has been taken to ensure that our GUESTS are not inconvenienced in this way again. GUEST feedback is imperative for us to ensure that our GUESTS’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence. As a gesture of our concern, I would like to discuses the incident with you personally. kindly contact me directly on 0214610727 or gm@capesuites.co.za. Your interest and concern are much appreciated, and I hope to have the privilege of welcoming you to the Best Western Cape Suites Hotel again soon. Yours sincerely Wesley Swartz General Manager
Rating

Sethu201983, wrote review 08/01/2020

I enjoyed

It was my second time visiting the hotel, I always enjoy booking straight with the hotel, even so this time I did so, it turned well too...got my monies worth, friendly Transporters Shamil and Mario, ... more

Rating

ClairBear1801, wrote review 05/01/2020

Noise spoiled our stay

The room was nice and the staff are very friendly, but our stay was spoiled by noise at the pool area. We don't have a problem if people are partying, but we hoped they would be considerate enough to ... more

Owner Response
General_Manager1806, General Manager at Best Western Cape Suites Hotel, responded to this review
Dear ClairBear1801, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at gm@capesuites.co.za. Sincerely, Wesley Swartz