Best Western Cape Cod Hotel

The hotel was clean and very friendly. My room was comfortable. I was very happy.I asked to change rooms because of a smoking couple outside most of the first night....they did it with no issues at all less

Decided to stay at Best Western In Hyannis on our recent trip to Cape Cod to visit family. I was pleasantly surprised when we arrived. The room was extremely clean and well set up. The staff was very helpful. The location is perfect, close enough to drive to main street and many good restaurants near by. Indoor pool was huge and super clean as well. We enjoyed it. less

My family and I stayed here back in September. We stayed here because they accepted dogs. My husband and I are both Health Care workers and were looking forward to a few days away. When we arrived we got our key and upon entering the room was dirty and smelled terribly! My husband and son couldn’t breathe. I went to the front desk and the young lady was nice enough to change our room. Upon entering the new room the room smelled but it wasn’t as bad as the previous room but there were still dead bugs in the corner and it didn’t look like it had been cleaned in weeks. My husband started looking for another hotel but it was impossible last minute to find a dog friendly hotel. We went straight to Target and bought cleaning supplies, pillows and sheets. When we returned I started wiping down everything and went we pulled apart the bed sheets were ripped, they looked dirty and there were hairs.... yuck. On our last night the card reader stopped working, when we went to report it the guys informed us that we could get him every time we wanted to get back in or change rooms. He finally offered another room but it was our last night and moving two adults, a baby and two dogs was ridiculous at 8 pm. For three weeks I have been trying to get ahold of the manager who refuses to take my calls. Every time I call I’m told he’s in a meeting or not there. I have called corporate multiple times requesting something be done. They have reached out to the hotel multiple times are told that the manger won’t compensate us because we stayed there. It’s a shame that the manager doesn’t have the decency to call and talk with me to try and rectify the situation. I waited on posting a negative review in hopes he would be professional and call. I’ve stayed at other BW hotels and have always been treated wonderfully but this hotels management is poor. less

UPDQATQE: The hotel general manager just called to bribe me into deleting my review. He would compensate me for deleting it. Repeatedly threatened to sue me for it with his "Corporate lawyers". After repeatedly threatening me I am not going to lie I called him a F'g idiot. He then went on a 2-3 minute long rant using words that no customer service person should be calling anyone. NEVERMIND he was the general manager. He threatened me over and over again. I have the call recorded (Which I hit record when he started threatening to sue me if I did not accept his bribe to delete my reviews. Here is what happened I stayed 10/9/20. The hotel staff had no ppe worn. This included the overnight staff as well as the "manager". The manager had his on his chin and ONLY pulled it up when I confronted hom about it. This trip had accident with elevator, asked for elevator inspection certificate to get company name. They did not have it displayed in the elevator, asked the female front desk clerk for it. She refused to provide it. When calling manager at 9:50 pm she was rude, disrespectful and yelled at me. Called to complain about dirty room. She dismissed my complaints and suggested I clean it off if I wasn't happy. It was the nightstand and phone. Pics of the phone are posted. less

I spent 4 nights at the Best Western. Hotel is in a good location with plenty of parking. Breakfast was good but has to be grab and go. I brought my emotional support animal and was told I was still be subjected to the $30 pet fee. I was disappointed by that and also due to COVID 19 the jacuzzi was cold however pool was open just a little too cold for me. The rooms and hotel were clean but they aren’t offering daily turnover service soo you must get new towels if staying a couple days. less