We spent 5 days at this hotel. The employees were all very nice and helpful. The breakfast wasn't bad and had a good variety each morning. However... The room was old, outdated, the beds were lumpy... more
We spent 5 days at this hotel. The employees were all very nice and helpful. The breakfast wasn't bad and had a good variety each morning. However... The room was old, outdated, the beds were lumpy and uncomfortable, the air conditioning was super loud, some of the gym equipment is broken, and the hotel really needs updating. The pool is full of kids and it's hard to really enjoy it because of all the kids. The pool, the spa and the sauna are also only open from 9:00am - 9:00pm. There is no lifeguard on duty so there is no reason they can't leave it open at least until midnight. When you come back after a long day you want to relax and enjoy the amenities but you can't because everything closes at 9pm which was really disappointing. Also, there is no lifeguard on duty and a kid was in the pool while his father was talking to someone. Another parent saw the kid drowning and told the kid's father who then jumped in to save his kid. Parents take their kids and don't watch them and there is no lifeguard to help. The rooms don't get cleaned unless you ask for it. The housekeeping staff told us they clean the rooms every day so when they didn't touch our room for two days we were surprised. On days three and four we actually stopped and asked them to clean our room to which they said okay but never did. Finally, on our fifth day with the trash totally full, the towels still wet and no one showing up to clean we asked the front desk and were told they don't clean the rooms until you check out. I wish they had told us that when we checked in so we would have been aware of this. We understood why (COVID) but at least inform guests of the rules so we could plan accordingly. The day we checked out, it was 2 minutes to 11 (checkout is at 11) and the cleaning staff knocked on the door to see if we were leaving so they could clean the the room! Give us 5 minutes to get our stuff and get out before kicking us out! The Best Western website talks about their enhanced cleaning standards and how they won't enter rooms for 24-72 hours after a guest leaves and then they'll clean the whole room but since they tried to start cleaning before we were even checked out I don't believe they follow the guidelines they state on their website. Outside behind the pool there is a sidewalk that takes you to some guest rooms and to the stairs to get to upstairs rooms but the entire time we were there (5 nights) there was a large rolling trash bin sitting and smelling on the sidewalk. You couldn't walk near it without smelling the trash which was nasty. In the gym there were old, dried up wipes to clean the machines. You can't wipe down a machine with a dried wipe so I asked the front desk about that and was told they were there from before the pandemic so I asked them to replace them with a new pack. She said she'd leave a note for the manager but two days later that still hadn't happened so I went back to the front desk and talked to someone else. She said she would also leave a note for the manager but I have no hope this manager will actually fix the problem. How can you wipe down the machines after using them if they don't supply cleaning wipes! That's gross in a normal situation but with COVID you want to be extra careful but can't because the hotel won't supply wipes. Thank goodness I brought my own! I doubt we'd stay at this hotel again unless they get their act together! less