10/10/2016 sara55521, Columbia, South Carolina
Stayed here one night. Arrived about 20 minutes before check in and was refused service until check in time, along with several other folks waiting until the exact time of check in. Room was adequat... more
Stayed here one night. Arrived about 20 minutes before check in and was refused service until check in time, along with several other folks waiting until the exact time of check in. Room was adequate but could not even get a cup of coffee in the morning until the restaurant opened. less
BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. I do apologize if you perceived our staff as being unfriendly. We normally receive great reviews on our staff. I did check into this situation. The hotel was sold out on the day that you checked in. It was sold out the night before and that day. Check in time is 2 p.m. Some hotels have check in time at 3 or 4 p.m. It is not unusual for guests to wait around in the lobby until their rooms are ready. You were not refused service for check in. The front desk was waiting for the lead housekeeper to update her on more rooms available. In regards to coffee, there is a coffee pot with complimentary coffee and tea in each and every room and additionally, guests may ask for more. Thank you for your business. We hope that you will visit us again.
Guest Relations Manager