Room was clean but the service was lacking
17/10/2017 457samirr, Peoria, Arizona
When I arrived at the hotel. The attendant was not very friendly. I informed her that I had a Hotels.com reservation. She found my reservation and acknowledge it, but then she asked me for more than I... more
When I arrived at the hotel. The attendant was not very friendly. I informed her that I had a Hotels.com reservation. She found my reservation and acknowledge it, but then she asked me for more than I had bee quoted by Hotels.com. I asked her what about the price that Hotels.com quoted me. She didn't seem to care and told me that the price is what she had. I then asked if they have AARP discount. She gave me the discount which still ended up with a higher price than the Hotels.com price I had in writing which I showed her. She then told me that she has a different confirmation number than my confirmation number and insisted that the price is what it is. I told her I wasn't going to argue with her about the price and paid her what she asked for. Next time I will be prepared to go somewhere else or at least pay online. less
BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your accommodations and stay with us. We did speak with the front desk clerk that checked you in. Our system did not reflect that you had made a Hotels.com reservation at the rate you had. The reservation came into our system from Expedia at a higher rate. Since we did not make the reservation, we are not sure what happened. The front desk clerk did offer you another rate. We apologize for the confusion and that you did not feel that the front desk clerk was friendly. Thank you for your business.
Guest Relations Manager