Cute and Cozy...
24/06/2018 E1848VHtracyw, Lancaster, Texas
I normally use another hotel brand when I travel however, this Best Western did a good job! I was pleasantly surprise when I walked into the room, it was not a new building but a newer building, its ... more
I normally use another hotel brand when I travel however, this Best Western did a good job! I was pleasantly surprise when I walked into the room, it was not a new building but a newer building, its very well kept the room was clean and fresh!
You get breakfast with your stay and surprisingly a very TASTY breakfast, it was beyond clean in the breakfast room which is nicely situated on the property. (Really it's a good breakfast)
I only had one issue with the property... We were there for two nights after the first night when we left for breakfast we realized we didn't need our room card to get into the room... The door was broke and the room was not locked ALL night long...Thankfully we always use the Deadbolt so we were safe. The front desk was very apologetic and moved our room immediately as the maintenance person was out for the weekend.
Over all the property is worth a visit, the Staff is Friendly, the Breakfast Fantastic and by far one of the best properties in the area! less
Jonnie-Michelle R, General Manager at Best Western Canton Inn, responded to this review
We are glad you enjoyed most of your stay. Our goal is for every guest to experience absolutely no problems. Our staff should have noticed the issue with the lock while cleaning it from the previous guest. I'd like to apologize for that going unreported. If you come back and stay with us again, ask for me, the general manager, when you check in or out and I'll be happy to compensate you for having to deal with the lock issue. That is unacceptable and you should not have had to experience that. We'd love to have you come back and stay with us. Take care!