Best Western Canton Inn

The staff is great! It's the cleanest one in Canton. Great breakfast and walking distance to meals. It's a little outdated, but the rooms are very clean and the staff is outstanding! It has a pool and also a splash pad for the kids. Very family friendly! less

I checked into on Thursday, Sept 2, 2021 to for the Labor Day Weekend. Checked out on Sunday, Sept 5. Overall, everything was fine. Upon arrival, front desk clerk was super friendly and very pleasant and made check in a breeze. My room was clean and sanitized with plenty coffee, towels, etc. TV was clear and good channel selection. Bed was comfortable and so were the pillows. Air worked great. Water was fine first night although the shower pressure was a little low, but was tolerable. 2nd night had the same problems, but on the 3rd night I had no water at all in the shower and nothing but cold water at the sink. I called the front desk which the first time calling was no answer. Called a second time and when inquiring about why no water in shower was told "we have water heater issues". I asked if this meant we would have no water for the night or what and she simply responded by saying, no maam, no water. NOPE, I wont choke this up to Covid excuses and say management needs to better train employees on how to talk to customers and how to respond to such problems. She offered no apology or "we are trying to get a serviceman out asap", offered no discount, no refund, no nothing. While I realize this a problem that can happen anywhere to anyone...I would expect a little more professionalism and at least the offer or mention of something in same way to at least try to make things right. I GOT NOTHING. I didnt bother asking....leaving a review on social media usually justifies lack of concern on a business' part. I was already willing to overlook the roach I had to kill crawling on my rooms wall on my second night just as much as I willing to overlook the fact WIFI never once worked even after going to the front desk asking to confirm my password to make sure was being entered correctly and looking TWO clerk in the face explaining IT IS NOT WORKING. Overall, I would probably still recommend. Pool was great. Breakfast was great with plenty of choices and they did keep coffee made all day/evening with plenty of sugar, creamers, etc. Parking is plentiful. Well lit and I felt safe. I would stay again especially considering this seems to be the best of the area. less

When rating a hotel or motel with the 1-5 star system, I think it’s important to note; the stars given are for the rating of a hotel in its own category. In other words, you wouldn’t give a cheap motel 5 stars in comparison to a Four Seasons or Ritz. Well, you get the point… So how does BW in Canton rate, compared to its peers? Well, I’ve certainly stayed at nicer Best Western Hotels in my day, as this one is quite a bit dated. The rooms could use a super update, with new carpet, better bathrooms area, and a nicer shower. And the pool, which is rather on the small side, was in need of a major scrubbing. The bottom was filthy. But my room overall was clean; and the A/C worked really good, considering it was 102 outside. But the reason I’m giving it 4 instead of a 2 or 3, is simply the service. The staff is super friendly, and seems to work very hard to make your stay as comfortable as possible. And I’ll note, the continental breakfast was quite good. The lady running it is in there super early, and has everything out hot and ready to go. A shout out to her, and especially the gal on the evening shift, who both made for a pleasant stay. I’m not sure this place would compare to a Hampton Inn or HIE in this category, but given the excellent folks working here, I’d certainly recommend it for a one night stay. less

The Best Wester in Canton was fantastic. The beds were comfortable. The breakfast was great. The staff very friendly. I feel I got an upscale hotel at a reasonable price. I would recommend staying here and will stay here again. Keep up the good work. less

Front desk was not helpful at all. Didn’t care that we evacuated and were displaced. We wanted to extend our stay due to the hurricane increasing in strength. They were going to make us move 3 vehicle loads of our belongings because their regular was checking in that weekend and wanted our specific room number. Also wanted to charge almost $190 due to an event even though we weren’t there for that event and were tight on funds since we didn’t know how long we would be in a hotel. They wouldn’t help in any kind of. The best part was another evacuee went and asked to extend and about the rate and they were told they could stay in their room and they would override their rate at checkout (we sat in the breakfast room and listened to this other evacuee tell her husband this). So how can you help one evacuee and not the others. So we ended up finding another hotel in the next town over who was much more accommodating and helpful. less