Comfortable bed, indoor pool freezing
07/09/2017 Tammy G,
I booked a king suite because it was the same price as a 2 bed standard room. Nowhere did it say that it was a loft bedroom. Thankful I was able to navigate the stairs because my mother would not have... more
I booked a king suite because it was the same price as a 2 bed standard room. Nowhere did it say that it was a loft bedroom. Thankful I was able to navigate the stairs because my mother would not have been able to. Bed was small for a king but was reassured from the front desk staff that it was indeed a king. Bed was comfortable. Had my 10 year old grandson with me so specifically book a hotel with a pool, unfortunately there was not a soul in the pool area and found out the freezing cold water was the reason. Very dated pool area but would have been ok had we been able to swim. Location was close to University of Iowa hospitals so worked for the purpose of our visit. Also close to U of I sports complexes, so would be good location if going to cheer on Hawkeye football team. Price was reasonable for a suite, would have preferred bedroom on the same floor. Appeared to have been recently painted but seems they forgot to put some trim back up as paint wasn't all the way to the floor. Was also a paint stain on the carpet in the bedroom that appeared to be the outline of a 5 gallon bucket. less
, General Manager at Best Western Cantebury Inn & Suites, responded to this review
Thank you for taking time and giving us your feed back, your feed back is important to us.
We regretted the discomfort and the inconvenience that caused you, But you should also know, that there are other people at the hotel who work very hard to see that situations like that do not occur when they do, we learn from them.
We sincerely apologize for the inconvenience that you had experienced
we appreciate your feed back looking forward to see you soon.