My, how things have changed...for the worse
05/12/2016 vnboyd, Denver, Colorado
I've stayed at this BW before, usually because it's near food and the highway. It used to be great! A friend and I decided to stay here while going to an event. From the minute we walked in, it was... more
I've stayed at this BW before, usually because it's near food and the highway. It used to be great! A friend and I decided to stay here while going to an event. From the minute we walked in, it was a circus. We were informed that there were going to be over 150+ children there for the Santa Train over the Royal Gorge, which apparently also meant that the parents weren't parenting and just letting the little devils run amok. The desk staff were completely checked out and not doing anything to hustle checking people in from a super crowded lobby. Then, the desk man lectured me on booking the trip through booking.com vs. using BW.com, which I just didn't feel was his place. AND he wouldn't let it go. I just wanted to go to my room, which was difficult while trying to catapult over the hoards of unattended children. We finally get to the room, lock ourselves away from the rabid sugar crazed tiny humans, but we're fearing for our lives as they are running, up and down the halls (are the parent dead??? Did they get eaten first???) and the front desk says that they will "look into it." They continue to say this throughout the night. I believe the children of the corn took over the adults at the desk and that's why there weren't any responsible adults around. less
BWCanonCity-Manager, General Manager at BEST WESTERN Canon City, responded to this review
Dear Ms. Boyd
Thank you for your feedback and letting us know that you will not stay with us again.
You are a Best Western Rewards member and you still booked on booking.com and upon arrival you asked for various discounts and rewards points and hence I advised you to book at bestwestern.com and it was a very short conversation.
Other than that regarding the kids, your feedback is unbelievable apart from your dissatisfaction.
I had to read your feedback couple of times to really understand it, as I could not believe how much venom and hatred you have against kids. There is nothing much I can say and you do not deserve an explanation.
Please do not stay at our hotel ever again as we and our guests (specially the kids) will not feel safe with your presence.
We still wish you the best and will pray to god for your sanity.