Disgusting stains on carpet and no sanitizing of rooms
By far one of the worst hotels I ever stayed in. Canon City does not have many hotels to choose from. As soon as you walk in you are greeted by cheap plastic wrapped around the front desk like an ep... more
By far one of the worst hotels I ever stayed in. Canon City does not have many hotels to choose from. As soon as you walk in you are greeted by cheap plastic wrapped around the front desk like an episode out of Dexter. Looks like a scene out of a horror movie. Our room had nasty wet disgusting stains all over the carpet. Very basic room yet asking for $174 per night. Rooms were not cleaned upon return from the day. When asked at the front desk why our room was not servied, they said it was due to Covid. Front desk said it was Corporate policy not to go into quests rooms until they check out. Therefore, dirty towels left on floor and garbage overflowing. It was my birthday and I was very upset. I told the front desk I wanted to check out and stay someplace else. They said they would allow us to leave and not be charged for the night. When checking out and giving back the keys the owner said you could leave, but would still have to pay the night because they could not rent out the room. Yet people were still checking in, and I already paid for another room based upon being told by front desk management I could leave and not be charged. I am so disgusted with this experience I felt it necessary to let others know not to be fooled by this bogus Covid policy. If anything, the rooms should be extra sanitizized and not allow guests to stay in rooms where the carpet is wet with stains. Using Covid as an excuse not to clean rooms is shameful. less
Anis Malkan, General Manager at Best Western Canon City, responded to this review
Thank you for your business during this difficult times. Your plans changed and hence you decided to leave at very late in the evening. If everything was that bad you should have left early in the morning as you would have not been charged. There are notices everywhere that we do not go in the room if guest is staying over to keep you safe and protect our staff.