Mixed Review
25/09/2019 Bill D,
This property was basically very clean, fresh, quiet, comfortable, and solid for electronics like internet and television. In addition the public areas were quite nice and clean. Unfortunately, our ... more
This property was basically very clean, fresh, quiet, comfortable, and solid for electronics like internet and television. In addition the public areas were quite nice and clean. Unfortunately, our room had some deficiencies. First, the air conditioner was very slow to respond and the device would not operate at all on the "continuous fan" setting. We like to have that running to drown out any other sounds that normally occur at most hotels. Next, there was a brown circular stain in our tub which was rather unappealing. Then there was the treadmill in the Fitness Center that was out of order. Finally, the tile grout had been stained with black mold. I sincerely believe it had been treated but the stain was still there and again, rather unappealing. This was the most expensive hotel we stayed at on our trip and most disappointing for the price. less
BWCanonCity-Manager, Manager at Best Western Canon City, responded to this review
Thank you for the review, I noticed that you did not bring any of these issues to our front desk staff had we known that there were issues we could have at least tried to address them to make your stay better. Being silent about your issues while you are staying at a hotel then complaining about it later in a review does neither you or our business any good. We hope you come back to give us another try,