They really try hard here -- and succeed. I laughed, at first, when I saw the connected Bowling Alley and Restaurant and Arcade and Bar. There are so many jokes I could make about that scenario! In fact, I could not hardly find the hotel, itself -- being distracted by all the other attachments within the same complex.
First, my "Downsides"...
1) UNAPPEALING carpeting in the hallways was an unfortunate choice. Lines of brown with ugly green "stains" that really aren't stains -- it's the design. Looks kind of like a large dog leaving butt-trails throughout the hallways. BUTT, if you don't care about esthetics, this place has a LOT to offer. Read on.
2) The bathroom is noisey. The room is completely silent, but you can hear every unappealing gurgle and bodily-created sound coming from adjoining rooms because of the vents. Even hallway banter. And the toilet seat creaked like an old door every time it was moved. Just weird!
3) There is no Change Machine in the Laundry. Just beware -- you'll need $2.50 worth of Quarters for each wash load, plus $2 worth for each dryer load.
4) WiFi Speed was not the best. I switched over to my Company Phone's mobile hotspot -- not that a lot of people have that option.
On to the "Highlights"!
a) Staff. The Staff is really wonderful here. And very earnest, as well as polite.
b) They have a clean facility. Except for the room carpet, which looked like it could use a good scrub in Room 213, everything was very clean. Even the Laundry area. The Staff was constantly cleaning the hallways, etc.
c) They offer amenities I've not noticed at many places. Such as a pool (although a bit spartan) with a lift chair for the disabled or elderly. The toiletries were very decent, and not necessarily under-sized. Plenty of towels -- big, fluffy towels. GREAT WATER PRESSURE from the shower! Nice-sized TV. A/C that works well. Free coffee and water in the Lobby. Free coffee in your room.
d) Breakfast Bar -- I really tried to hate this. Okay, the typical buffet with those awful eggs exists here -- but they do try very hard. It's well-stocked. Lots of variety. You can make your own poured-batter waffles. Multiple choices in fruit, danish, yogurts -- even a cheese and boiled-egg bar! Plenty of beverage options. Free USA Today (unless they run out). Warning: They serve different meats and potatoes each day. One day is bacon. The next might be patty sausage. Not all on the same day. Probably 12 different toppings for cereal and waffles -- real walnuts, almonds and strawberries, as an example.
e) Adjacent Bowling Alley, Arcade and Bar are all icing on the cake! Especially if you are traveling with children. And the rooms are far enough away that you never hear any of that noise.
f) That attached Restaurant serves some of the best food! Real roasted turkey-breast sandwiches were a surprise. Not from a turkey roll. And the cost for Room Service does NOT change the cost if you are sitting in the restaurant. $9.50 for that sandwich? As Room Service? Unheard of, today! The portions are large, too.
g) Finally -- something I did not partake of -- a Manager's Welcome on certain nights. Free munchies and beverages in their meeting space. They did call the room to invite me, but I was simply too tired. But like I said, the Management and Staff really try hard here. And it shows. less
bwcanogapark, Guest Relations Manager at Best Western Canoga Park Motor Inn, responded to this review
Thank you for taking the time to provide a detailed feedback about your recent stay experience! We are glad you enjoyed your overall stay with us and most of the features of your room as we strive daily to achieve an exceptional environment for all our guests. Considering the variety of lodging options our guests have, we truly appreciate your suggestions. Thank you once again for staying with us and we will be looking forward to welcoming you back next time your travels bring you to the area .
Kind regards,
Mireya
Guest Service Manager