Best Western Canal Winchester Inn - Columbus South East

12/10/2021 I saw ROACHES around the refrigerator in my jacuzzi room. The old lady at the front desk refused to give my money back and started to stereo type me. Very unprofessional n very rude. I will never stay at the best Western again. I've been waiting for corporate to call me. less

This is an old, dirty motor inn with no elevator. At check in, I noticed unsupervised kids running dangerously around the unsanitary extremely small pool within view of the front desk. Zero employees wore masks in a county (Franklin) at the highest risk level rated by the CDC. The room was old, had no lotion but shampoo and soap with Argan oil. There are no guides in the room for the TV channels or anything else. The TV had a weird box that popped up every 15 seconds so that you couldn’t watch it at all. I got very little sleep as there was a tall streetlight shining directly into my window and I was on the phone seeking a safer hotel. Also it’s really noisy and the noise came both from down the hall and from above. Between being exposed to the Delta variant of Covid-19 and the other negative experiences I knew I had to get out of this Covid Superspreader Hotspot Hotel. I asked for the manager twice but by morning I decided to walk down to the front desk. At this point the assistant manager Tammy told me that I would not be refunded for the miserable night because she said “You spent the night here, so you’re paying” and I stepped away and tripped over a silver/gray bucket left carelessly in the middle of the lobby. When I instinctively kicked it out of the way I was ordered to leave the hotel by Tammy who raised her voice and said “You have to leave the premises immediately!” I left that hotel feeling threatened by the assistant and unsafe in many ways. If you book this hotel, you Will regret it, for one reason or another. My contact with Best Western Corporate leads me to believe that they have NO COVID protocols or follow any CDC or local health guidelines. I am currently isolating at home because this hotel exposed me to the dangerous Delta variant of the Coronavirus. less

We stay at this hotel several times a year since our daughter lives close by. We have always had courteous and gracious employees at this hotel. If there was a problem it was taken care of quickly. Will stay again. less

an extremely clean motel located amidst any type of retail one could need. The staff is friendly and very efficient. The Desk Lady gave us excellent directions to our destination 15 miles away. many selections for breakfast: Sausage and Eggs, Biscuits and Gravy, Waffles, Bagels, Donuts, Fruit, cereals. Didn't have a chance to use the nice indoor pool, We will be back! less

This is the third and final hotel we stayed in while looking for our new home. I must say this was by far the best. The staff is extremely nice, and accommodating. They made sure anything and everything we asked for was taken care of. They cleaned my room every other day per my request, and had no problem doing it. The pool was open and clean. The breakfast was always ready on time, and had a great selection to choose from. Whenever I had a question, or was just walking by they would chat with me, and ask how my search was going. They had great ideas about eating in the area, and gave me some advice on where to look for a new home. less