Rude and Unprofessional Staff, I got evicted from Hotel Property over something minor
If you don't mind an $150 authorization hold on your CC, on top of the room rate, about what you would typically see for a rental car, this is the perfect hotel for you. I told the front desk clerk th... more
If you don't mind an $150 authorization hold on your CC, on top of the room rate, about what you would typically see for a rental car, this is the perfect hotel for you. I told the front desk clerk that sounded suspicious and that was the first hotel ever I ever saw them charge a hidden CC for that much. She told me tough and that was their hotel policy. Also, they don't warn guest with that hotel policy on their website until it is too late when you arrive. The front desk clerk told me there was no other employees or manager on duty at the time to discuss my concern.
The hotel front desk staff was very rude and unprofessional. I had to take an important phone call and I guess that front desk clerk did not like customers taking or receiving phone calls in the hotel lobby. Guess what happens next: She starts yelling at me, "Sir, I am going to have to you to leave! You will get a refund, but you will not be staying here tonight."
I called Best Western corporate to complain with no luck, their customer service agent to handle customer complaints did not provide any empathy or sympathy. I emailed the hotel manager several times and did not response a response back or no apology when I got home. Nothing. Whatever happened to customer service? Best Western thinks it is okay to treat customers badly and I am not speaking for one location. Had another bad experience at Best Western in Colorado. Never again will be staying at a Best Western ever. You complain and they are like, "Whatever, that is not our problem or your concern." less