Best Western Canal Winchester Inn - Columbus South East

My four night stay was very pleasant. The only surprises encountered were positive ones. Friendly staff, a reasonable breakfast (though necessarily impacted by the pandemic), and fast internet. And the water pressure in the shower was excellent. less

If you don't mind an $150 authorization hold on your CC, on top of the room rate, about what you would typically see for a rental car, this is the perfect hotel for you. I told the front desk clerk that sounded suspicious and that was the first hotel ever I ever saw them charge a hidden CC for that much. She told me tough and that was their hotel policy. Also, they don't warn guest with that hotel policy on their website until it is too late when you arrive. The front desk clerk told me there was no other employees or manager on duty at the time to discuss my concern. The hotel front desk staff was very rude and unprofessional. I had to take an important phone call and I guess that front desk clerk did not like customers taking or receiving phone calls in the hotel lobby. Guess what happens next: She starts yelling at me, "Sir, I am going to have to you to leave! You will get a refund, but you will not be staying here tonight." I called Best Western corporate to complain with no luck, their customer service agent to handle customer complaints did not provide any empathy or sympathy. I emailed the hotel manager several times and did not response a response back or no apology when I got home. Nothing. Whatever happened to customer service? Best Western thinks it is okay to treat customers badly and I am not speaking for one location. Had another bad experience at Best Western in Colorado. Never again will be staying at a Best Western ever. You complain and they are like, "Whatever, that is not our problem or your concern." less

I stayed at this hotel for four days and during the entire stay the pool was out of service due to pump issues. The night of July 4th the room rate jumped from $105 to $170 despite not even a working pool. In addition the shower water pressure and temperature was hard to keep consistent. I inquired about offering a discount for the pool not working over my entire stay but was told that would not be a reason for a discounted room. Seriously?? When I paid $170 for the night of July 4th and no pool for four days, which is one of the reasons I choose this hotel! less

This hotel is nice, clean, and the staff were very friendly (awesome customer service). They were in the process of updating the place, so from what I saw it was very nice. It would be a great place to stay for the weekend. There were two things that I did find that could be an issue. The first was their breakfast - the biscuits were terrible (hard) and when we said something we were told to put them in the microwave to soften them up (that didn't help) and the cereal seemed old. The second item really wasn't an issue for me, but it could be for someone that can't do stairs and that was the hotel has NO ELEVATOR to their second floor. Overall it was a nice, friendly, and relatively cheap (cost) hotel. less

Tammy was an exceptionally kind caring front desk agent. We loved talking to her both booking and checking in. She went above board to make sure we had what we needed. Be sure to ask for this wonderful person! less