Never Again...
Canal Winchester location has malfunctioning jacuzzi room and I was asked to leave because of leakage. No one bothered to come check for themselves to see what the cause was. The manager was very rude... more
Canal Winchester location has malfunctioning jacuzzi room and I was asked to leave because of leakage. No one bothered to come check for themselves to see what the cause was. The manager was very rude, crabby, yelled at us. Refused to refund me my 2nd night that I paid for and threatened to charge my card $500 as well. less
Best Western, General Manager at Best Western Canal Winchester Inn - Columbus South East, responded to this review
There is not a problem with the hot tub. This room is rented 7 days a week and the only time the flooding issue in the lobby occurs is when to much water is put in the hot tub above the stopper, thus the water leaks in the lobby. I advised you that there was suppose to be $500.00 charged for the damages to the lobby but I would just keep the 2nd night room charge and advised you to leave. If you consider me being rude due to you over flowing the hot tub and being told to vacate, then I guess I am guilty of being rude.