Best Western Canal Winchester Inn - Columbus South East

I didn’t like being charged double the rate for my first night as I did the next two nights and my first room had a bit of stale smell to it. I also listened to toilet run for two days before was able to move to new room on my last day. The beds were comfortable and the bathroom and linens clean. The breakfast room was clean and there was a little variety considering the COVID protocols I do wish they had had a milk option for people like me that are lactose intolerant so I could’ve enjoyed a bowl of cereal instead of only waffles and mini muffins. The staff was friendly but none offered me a discount for having to listen to running toilet for two days as they were full, or having to listen to the circus going on in room above my head but at least they tried to get the circus settled. Overall my visit was not bad and I will stay there again in the future less

Great little getaway spot close to my home for when I need a mental step away. Has great food options and stores all around. Friendly staff and the towels are so soft. I stayed 2 nights and didn’t want to leave and the hot tub in my room omg 🥰 less

My four night stay was very pleasant. The only surprises encountered were positive ones. Friendly staff, a reasonable breakfast (though necessarily impacted by the pandemic), and fast internet. And the water pressure in the shower was excellent. less

If you don't mind an $150 authorization hold on your CC, on top of the room rate, about what you would typically see for a rental car, this is the perfect hotel for you. I told the front desk clerk that sounded suspicious and that was the first hotel ever I ever saw them charge a hidden CC for that much. She told me tough and that was their hotel policy. Also, they don't warn guest with that hotel policy on their website until it is too late when you arrive. The front desk clerk told me there was no other employees or manager on duty at the time to discuss my concern. The hotel front desk staff was very rude and unprofessional. I had to take an important phone call and I guess that front desk clerk did not like customers taking or receiving phone calls in the hotel lobby. Guess what happens next: She starts yelling at me, "Sir, I am going to have to you to leave! You will get a refund, but you will not be staying here tonight." I called Best Western corporate to complain with no luck, their customer service agent to handle customer complaints did not provide any empathy or sympathy. I emailed the hotel manager several times and did not response a response back or no apology when I got home. Nothing. Whatever happened to customer service? Best Western thinks it is okay to treat customers badly and I am not speaking for one location. Had another bad experience at Best Western in Colorado. Never again will be staying at a Best Western ever. You complain and they are like, "Whatever, that is not our problem or your concern." less

I stayed at this hotel for four days and during the entire stay the pool was out of service due to pump issues. The night of July 4th the room rate jumped from $105 to $170 despite not even a working pool. In addition the shower water pressure and temperature was hard to keep consistent. I inquired about offering a discount for the pool not working over my entire stay but was told that would not be a reason for a discounted room. Seriously?? When I paid $170 for the night of July 4th and no pool for four days, which is one of the reasons I choose this hotel! less