Best Western Canal Winchester Inn - Columbus South East

Canal Winchester location has malfunctioning jacuzzi room and I was asked to leave because of leakage. No one bothered to come check for themselves to see what the cause was. The manager was very rude, crabby, yelled at us. Refused to refund me my 2nd night that I paid for and threatened to charge my card $500 as well. less

I always use best western when me and the husband want a getaway from the kids to just get some quiet sleep and not have to wake up early in the morning to fix breakfast for everyone and instead have breakfast made for us less

12/10/2021 I saw ROACHES around the refrigerator in my jacuzzi room. The old lady at the front desk refused to give my money back and started to stereo type me. Very unprofessional n very rude. I will never stay at the best Western again. I've been waiting for corporate to call me. less

This is an old, dirty motor inn with no elevator. At check in, I noticed unsupervised kids running dangerously around the unsanitary extremely small pool within view of the front desk. Zero employees wore masks in a county (Franklin) at the highest risk level rated by the CDC. The room was old, had no lotion but shampoo and soap with Argan oil. There are no guides in the room for the TV channels or anything else. The TV had a weird box that popped up every 15 seconds so that you couldn’t watch it at all. I got very little sleep as there was a tall streetlight shining directly into my window and I was on the phone seeking a safer hotel. Also it’s really noisy and the noise came both from down the hall and from above. Between being exposed to the Delta variant of Covid-19 and the other negative experiences I knew I had to get out of this Covid Superspreader Hotspot Hotel. I asked for the manager twice but by morning I decided to walk down to the front desk. At this point the assistant manager Tammy told me that I would not be refunded for the miserable night because she said “You spent the night here, so you’re paying” and I stepped away and tripped over a silver/gray bucket left carelessly in the middle of the lobby. When I instinctively kicked it out of the way I was ordered to leave the hotel by Tammy who raised her voice and said “You have to leave the premises immediately!” I left that hotel feeling threatened by the assistant and unsafe in many ways. If you book this hotel, you Will regret it, for one reason or another. My contact with Best Western Corporate leads me to believe that they have NO COVID protocols or follow any CDC or local health guidelines. I am currently isolating at home because this hotel exposed me to the dangerous Delta variant of the Coronavirus. less

We stay at this hotel several times a year since our daughter lives close by. We have always had courteous and gracious employees at this hotel. If there was a problem it was taken care of quickly. Will stay again. less