Clean hotel, nice staff, but had issues
Clean and comfortable, but did have some issues. I will start with the good. Our room was clean. The beds were comfortable. The pool are is large and I enjoyed the lounging chairs. The jaquzzi area di... more
Clean and comfortable, but did have some issues. I will start with the good. Our room was clean. The beds were comfortable. The pool are is large and I enjoyed the lounging chairs. The jaquzzi area did need cleaning. We noticed as soon as we got in it wasn't clean and immediately got out. Our refrigerator was not working when we arrived, but the staff replaced it with a new one within the hour. We enjoyed hot fresh coffee in the lobby throughout the day. We were in room 117 and the noise in the evening made it difficult to sleep. The walls seem thin. We had difficulty keeping our room a consistent temperature. It was either hot or cold. The water pressure in the shower make it take twice as long to shower. less
Ankit Patel, General Manager at Best Western Campbellsville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We apologize that hot tub are was not clean enough and encountered with noise and shower issues. We are glad that you enjoyed the housekeeping effort to keep room cleans also maintenance staff, who changed the new refrigerator when needed. We are working continuously with our staff to provide all guests with memorable experience. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.