No back up power in room during power failure
During my stay power went off and only the lights in lobby was working, no room backup power. No Ac/heater, no lights in room. Even the elevator does not work. I had to walk down to ask what was going... more
During my stay power went off and only the lights in lobby was working, no room backup power. No Ac/heater, no lights in room. Even the elevator does not work. I had to walk down to ask what was going on because in room phone and reception phone does not work. Only a teenager was there. And he don’t have a clue. Can’t think if this happened on summer... Payed $100 for bad sleep before a long drive back home. This will be my First and last Stay in BW. I will not recommend with family less
Tina M, General Manager at Best Western California City Inn & Suites, responded to this review
Dear Valued Guest,
Thank you for taking the time to share your concerns, we greatly appreciate your feedback. Please know that providing a great guest experience to all who stay with us is a top priority of ours, and we are very sorry that the hotel did not exceed your expectations.
We will address the issue and ensure we have power back up working during this time. We hope you allow us another opportunity to exceed your expectations on your next trip to the area.