Immaculate hotel for a very reasonable price
06/04/2019 AnnR327, Marshall, Michigan, United States
My husband and I spent one night at the Best Western Caldwell Inn and were very impressed with the immaculate rooms, the wonderful gym (2 treadmills as well as some other equipment), and the great bre... more
My husband and I spent one night at the Best Western Caldwell Inn and were very impressed with the immaculate rooms, the wonderful gym (2 treadmills as well as some other equipment), and the great breakfast. Their front desk clerk, Teresa, went out of her way to be pleasant and welcoming. A 5 star experience at a 2 star price.
In this day when many hotels offer hot items in a cramped setting, we liked the fact that a breakfast voucher was provided for an honest-to-goodness sit down establishment. The restaurant was literally a stones throw from the indoor pool. The vouchers allowed us to select from four (4) breakfast options, which included our beverages. We did leave a tip for the dedicated waitress, but we normally tip, even at the in-hotel complimentary breakfasts, which other places offer. A few dollars tipped for a full restaurant breakfast experience (eggs, hash browns, sausage, toast and coffee) was worth every penny.
The evening front desk employee, Teresa, was amazing. She took my phone call as we drove North, and remembered me when we checked in. She even offered to enroll us in their Loyalty Club, which we accepted. I don't know how much she is being paid, but whatever it is, management needs to give her a raise, as she is a wonderful ambassador for the Best Western franchise. Because of her upbeat personality, warm demeanor and willingness to help us (TV in the gym) , we shall definitely stay here again in the future.
The room was immaculate, the bathroom looked as if is was brand new, the water was hot, the water pressure was good, and the decor was soothing and inviting. I would not change one thing about this place. less
BWP_Caldwell_Inn, General Manager at Best Western Caldwell Inn, responded to this review
Thank you so much for your awesome review on our Property the Best Western Caldwell Inn. Theresa says thank you for exalting her! We hope you take full advantage of Best Western's Rewards Program and stop and stay with us again soon. Nice to hear you say you enjoyed your breakfast. Have a great year.