Best Western Caldwell Inn

It's a clean place filled with friendly employees that care for the visitors. As a rewards member the check in is a breeze . The breakfast is at a little restaurant next door and always good food. We will return. less

My wife and I have stayed here before. The first visit wasn’t bad, but wasn’t great either. This visit was a lot worse. First of all, there were hardly any cars in the parking lot, so I knew that they weren’t busy. This time and the last time, all we wanted was an upgrade because we have Diamond Select. They said there weren’t any rooms available. Yeah.... not buying it. If you don’t have that room, it would be sold out on your website, which it wasn’t. Becky is a nice lady, but she’s a little out there. There was a man checking in ahead of us and she didn’t have a mask on while serving him and he did have a mask on. When it got to our turn, people she knew, she put it back on. Wouldn’t it make more sense to wear it more around people you don’t know? He could’ve reported it. I could’ve too. But we try to give everyone the benefit of the doubt. Our first room was a little gross. The sheets had a stain and there was a hair in the bed. Becky went up there with us when we were in the process of switching rooms. Again, no mask on. Excuse me...... can you let us get our stuff together without being right there? It was very uncomfortable. We wanted a chance to get our stuff without being rushed out the door. We wanted a couple of extra towels. She wouldn’t give them to us. She said it would have to be an even exchange. They’re cheap $2 towels. It’s not like we were going to steal them and sell them on eBay. The second room was fine and we had no complaints. Karen checked us out in the morning and did apologize for what happened. Yeah, that’s great..... but she could’ve offered us something to make it right. Points, a refund, money off the room.... we got nothing. I would give this hotel another chance since it’s decent and reasonable, but if they pull the “we don’t have that room type” excuse again, I’m done staying here less

I was doing some work in Marietta and this was the closest Best western. I was a little worried seemed out in the middle of nowhere. Found everyone was friendly and a few good places to eat at close walked to them. Rooms had a good price and nice. I will stay there next time in town. less

My wife and I decided to stay here for one night and it was an excellent place to stay. My only complaints were that there was a little confusion on our room type and the $20 security deposit. Just authorize the card. You don’t need to hold onto my money. It’s one thing about ALL hotels that I disagree with. That being said, I did enjoy this place. Becky was a doll. She was warm and friendly. She even went to get me a luggage cart since I had a lot of bags. How many other people would do that for you? I can’t think of any. That is excellent customer service. Teresa was also very nice and made us feel welcome. The hotel is easily accessible from I-77 at Exit 25. The nearby food choices are limited, but there’s enough places nearby that don’t require you to go elsewhere. We would definitely stay here again less

two families met here for leisure trip, ages 3 months to 65!! pool was great for kids, breakfast was a voucher to restaurant next door with good food and receptionist very hepful. will stay here again less