No soundproofing at all
05/05/2017 pingaroo, Chicago, Illinois
We stayed here for 1 night in April while hiking in the Cades Cove area of the Great Smoky Mountains NP. The hotel was clean and conveniently located for the park (5 min drive from the entrance) and r... more
We stayed here for 1 night in April while hiking in the Cades Cove area of the Great Smoky Mountains NP. The hotel was clean and conveniently located for the park (5 min drive from the entrance) and restaurants (don't miss Trailhead Steakhouse across the street). The included breakfast was not the best. Sausages were too salty, and so were the scrambled eggs, while the coffee tasted like coffee-flavoured water.
Our room was on the ground floor facing the back of the hotel. It was spacious and clean, and the bed was comfortable and the perfect hardness. We also enjoyed a cold beer on the rocking chairs on the front porch. After a day of hiking, we fell asleep very quickly on the nice mattress. Unfortunately, around 10pm, we were woken up by extremely loud next door neighbours who partied way into the night (past midnight), both in the room and on the front porch. We were probably unlucky because not many reviewers complained about the noise. However, the rooms were adjoining, and there was a large crack at the bottom of the door. There was no soundproofing at all! We don't recommend staying here. less
BWcadescove, Guest Relations Manager at Best Western Cades Cove Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We apologize for your room stay and we will work with our team to improve our breakfast. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 865-448-9000.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Guest Relations Manager
BEST WESTERN Cades Cove Inn