The second time around really disappointed me
26/04/2019 Cowellboy, Cincinnati, Ohio
When I checked in the hostess said that I was on the "quiet side" of the hotel. I got room 107, right next to the fitness center. When I got in the room, the first thing that I noticed was that the li... more
When I checked in the hostess said that I was on the "quiet side" of the hotel. I got room 107, right next to the fitness center. When I got in the room, the first thing that I noticed was that the lighting left very much to be desired, The area near where you hang your clothes had no lighting at all. The lamp on the table had only one of the two bulbs working. I would like to think that if you pay this much to stay here that you would have the latest electronic connections available, no usb ports available here.
The fitted sheet on the bed kept coming loose since it appears that they got new, thicker mattresses. The person in the room behind me had his tv up loudly, There were two motorcycle groups staying the one of the two nights, one with quiet european bikes and one with Harley's. The Harleys left at 5:45 am with all their noise!
I put the do not distrub sign on my door and they entered the room anyway ~ emtying the trash cans and taking the dirth towels ~ not sure what good using that sign was! less
BWcadescove, General Manager at Best Western Cades Cove Inn, responded to this review
Dear Guest: Thanks for making it Best Western after carefully reading your review we deeply apologize for the inconvenience that you have faced during your stay. We would like to host you again if given the chance to ensure a better stay. Best Regards