On first arrival everything seemed ok. It’s a budget hotel so I wasn’t expecting much. But then when I went in the bathroom and pulled a towel off the towel rack, two dead bugs fell out from inside the folded towel. Ok I thought, this is the countryside and the countryside has bugs so I’ll give them a pass on that.
Then the next morning I spilled a bottle of water on the floor so I got a fresh towel out of the bathroom to wipe it up. Much to my horror the towel came away black from all the dirt on the floor (see the photo). I didn’t think I had walked on that area with my shoes on so to double check I wiped the floor in the far corner of the room where no one would possible ever walk. I was in complete shock when the towel ended up even dirtier there. The entire floor was completely filthy! I spoke with my mother who was staying in another room and she told me that she had been walking around her room barefoot after her shower and the bottom of her feet ended up filthy as well.
I decided to inform the management so I took the dirty towel up to the front desk. There were no staff to be seen and no way to summon anyone either. I stood there for 5 minutes while I could see several members of staff walking around the back office area, occasionally looking my way but completely ignoring me. Finally one of them walked out into the lobby area and I was able to ask to see the manager. I proceeded to show the towel to the manager and explain that not only was the floor in my room filthy but so was the floor in my mothers room. At this point a random woman who I didn’t know that was also in the lobby spoke up and said that the floor in her room was also dirty. Instead of acknowledging the issue and apologising, the manager first asked “To what standard are you comparing our hotel room floors? Your floors at home?” I thought that was a rather odd question as I would actually expect a hotel room that I just checked in to to have cleaner floors than my own back home, and I told him “Actually I am comparing this to the level of cleanliness I would expect from a hotel establishment, especially during COVID times.” He then started making some weird excuse about how it was a public building and there are lots of people walking around. At this point I did admittedly raise my voice a bit (but in no way shouted) – really? There are hordes of people walking in the far corner of the private room I just checked into? Three people in three different rooms, including some random woman I don't even know are telling you that your floors are filthy and you're just going to keep standing there denying it? He then tried to deflect from his own incompetent managerial skills by calling me rude for raising my voice. At that point I realised the conversation was going nowhere so I walked out and left him with “be prepared for the reviews”. Well here it is, dear sir. Your establishment is filthy, you clearly are unfit to run a hotel, and customer service is clearly a concept that has completely passed you by. I just thank god I had only booked one night in this nightmare of an establishment. less