Best Western Cades Cove Inn

We TRIED to stay there. However upon entering the room we found the toilet had not been cleaned and still had a small amount of "waste" in it. The tub shower looked dirty and the mirror had spots on it from what looked like toothpaste splatter. So we went to front desk and the person there was nice and apologized. He moved us to another room. After a few minutes of inspection. We found hair on the walls of the tub shower and the shower curtain stained with dirt. This time we called the Best Western customer service. They canceled our reservation and we went elsewhere! We had stayed there before, however it was more than a year ago, with no complaints. But we will NOT be back!! less

1.) Hundreds of dead bugs all over the bathroom counter and coffee maker. 2.) Old chunks of a previous customers food stuck to the floor by the tables and the table and chairs themselves were sticky and nasty. 3.) The breakfast boasted on this site and their personal site isn't actually available, though they still charge like it is and do not inform you of this until you have checked in. According to them it was for health and safety, even though they still offered a self-serve coffee and juice bar. 4.) Despite the rooms being unclean themselves, the gym was also closed during the stay due to "covid health and safety" 5.) The pool was closed earlier that week, even though it's a selling point on the site, and even though it was still in the 90s. 6.) When I asked to switch rooms, they simply said "we will come clean it" and just swept and mopped the area that had the most food chunks. Didn't even clean the table or the counter covered in bugs. 7.) A lot of the electrical fixtures didn't work. One outlet was fried. The main overhead light didn't work at all, not one of the wall fixtures. 8.) The door had a massive gap that let more bugs in along with outside sound and made cooling the room a feat. less

stayed at BW Cades Cove Inn 9/2/2020 rm #103 clean /quiet Bed was very comfy/ got to bring out small dog too! Near Cades Cove which is always such a pretty drive, and did River Rat tubing and our dog got to go along just less than 2 miles down from hotel! Andre at the front desk was very friendly and welcomed us. less

No Breakfast, At check in told would have breakfast at 7am to 1030am went down at 8am the only thing for Breakfast was coffee and juice. The first room would not open, the second room the key card had to be turned at a angle to work. The room had a musky odor. less

We picked this hotel based on the website description. The room was nice, spacious, with a king bed, a little older but fairly clean. It had a jacuzzi tub but when we used it, brown-red dust (we’re assuming rust) poured out from the jets into the water. We picked the hotel for a pool, based on the website. The hotel pool was closed. Manager said closed for the season. Every other hotel pool up and down the parkway was open- we saw them as we drove through town. When we checked in, the front desk told my husband when breakfast was. We arrived at that time and there was no breakfast. Again, the website does not say the pool is closed and breakfast is canceled. If you want to make changes based on COVID, fine, but update your website and put signs up so people can pick another hotel if they choose. less