We stayed for one night only. we checked into the room pulled back the covers to find the bed was never changed from the previous guest. dirt , hair and skid marks on the bed. we called the desk, th... more
We stayed for one night only. we checked into the room pulled back the covers to find the bed was never changed from the previous guest. dirt , hair and skid marks on the bed. we called the desk, the young man jump to help moved us to a up[stairs room., he was a sweet person and helpful. but to my disappointment this room was nasty as well. the bathroom was full of hair. the floor was covered in hair. the tub the toilet and the toilet leaked. sad part was we had to make the best of it due to the area being sold out for Valentine day . now the young man that was so helpful, offered me back all my points i used for the stay. the man i talked to when i checked out also said he would check on my points. no call from the manager, no email from the manager.i called BW for help . i have yet to talk to the manager and when i called bw back to check on my points that needed to be refunded. the manager had told BW (Best Western) i agreed to 500 points. LIE.LIE LIE i cashed in 20 thousand to stay at this nasty nasty hotel. I ended up calling BW back to get this resolved. chance it if you will but as a BW GOLD member i know how this should of taken place and i know that the BW CADES COVE will not miss my business but i will never stay again or send anyone to them, less