09/08/2017 593timo, St. Louis
Pros: convenient to Cades Cove, visitor's center and tubing, quiet, fun pool slide for kids, benches at the back of the hotel to sit and take in the scenic view, breakfast was pretty good, breakfast a... more
Pros: convenient to Cades Cove, visitor's center and tubing, quiet, fun pool slide for kids, benches at the back of the hotel to sit and take in the scenic view, breakfast was pretty good, breakfast attendant was very vigilant about keeping everything stocked, having 2 bathroom sinks was handy, low price for a touristy location
Cons: super hard beds, opening under door let large bugs in at night, room was humid even with A.C. running, bathroom ceiling was cracking and flaking, baseboards were missing from entire room which exposed cracks between floors and walls less
BWcadescove, Guest Relations Manager at Best Western Cades Cove Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We apologize about your stay here and we put new Simmons Recharge pillow top bed in all our rooms few months ago. If I can be of assistance in the future, please don't hesitate to contact me at 865-448-9000.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Guest Relations Manager
BEST WESTERN Cades Cove Inn