This was our first trip since the COVID-19 pandemic started, and we came because we planned to hike in the Smokies during the day. The Best Western website brags about "Our Commitment To Keeping You Safe And Healthy With Industry-Leading Cleaning Standards." They promise "new protocols minimize guest contact...streamlined check-in..." and "Enhanced sanitation procedures..." and "Sanitizing stations or wipes will be available throughout hotels" (they say that twice, repeating"Hand sanitizer or wipes will be provided for guests and employees in all public areas" and, instead of breakfast, "Enhanced ‘Grab & Go’ offerings will be implemented in most hotels providing guests with pre-packaged food and beverage options."
None of those promises were kept in this hotel. The only difference in the lobby was a plexiglass barrier between the clerk's face and mine, but with plenty of room above and below for infectious aerosols to circulate. The clerk did not wear a mask. The only hand sanitizer in evidence was a bottle I saw behind the front desk, not for public use, and I did not see sanitizer or wipes for the public in any public spaces. Yes, the breakfast room was closed, and no, there was no "grab & go" offering instead, or anything else.
The room was what you'd expect for a $75 a night hotel, including ceiling paint peeling from an upstairs leak. Glad we paid only $95 plus tax per night for Thursday and Friday. On Saturday the rate would have gone up to $195 per night, which would have been robbery for this room in this hotel.
To be fair, the room was clean, the sheets and towels did not look worn out, the few furnishings were not chipped, and the floor was not carpeted (carpeted floors are almost always filthy in cheaper hotels).
Did they clean the room according to the new housekeeping standards? Maybe, maybe not -- we had no way to tell. There was no signage to indicate any changes. Thankfully we brought our own gloves and spray disinfectant, so we thoroughly cleaned all touch points before moving in.
In case anybody cares, the pool is closed and still has its winter canvas cover.
Summary: not recommended if there are other options. Especially not recommended during the pandemic. less