Older property, but renovating
02.02.2017 ChuckAtlanta, Atlanta
This is an older property, two story, currently undergoing renovation bit by bit. My room had not been renovated; the carpet was very old, the lighting very low, almost cave-like, and the bed was com... more
This is an older property, two story, currently undergoing renovation bit by bit. My room had not been renovated; the carpet was very old, the lighting very low, almost cave-like, and the bed was comfortable, but used old fashioned sheet, blanket and bedspread arrangement. I always wonder in that case when the blanket and bedspread were last washed. Lots of water pressure from spigots, but shower's water restrictor was evident. No exhaust fan in the bathroom (I consider this a major failing.)
Breakfast was just OK- DIY waffles, overcooked scrambled eggs, sausage patties, biscuits and very gluey gravy were the hot items, with a single muffin offering. Dry cereal with milk in pitchers instead of individual cartons, english muffins and white bread that were repackaged into sandwich bags were the only toast offerings. Strawberry was the only flavor of yoghurt. Coffee was instant from a fancy vending machine, but I actually liked the strong setting regular coffee; it had more flavor than I thought it would have. less
BWcadescove, Guest Relations Manager at BEST WESTERN Cades Cove Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are currently under going a full renovation where we are replacing our flooring, beds, bedding, lighting and wall paint. Come stay with us again in the future and see our new hotel.
If I can be of assistance in the future, please don't hesitate to contact me at 865-448-9000.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Guest Relations Manager
BEST WESTERN Cades Cove Inn