Best Western Cades Cove Inn

Spent four nights there while attending workshop at Great smokies Institute nearby. The two clerks we encountered were never friendly nor tid they offer anything that we did not have to request. You had to go to front desk to get clean towels and trash liners. The place was acceptably clean but antiquated fixtures and terrible lighting in the room. We asked for an additional lamp, and they indicated nothing like that was possible. We are always concerned about BW. Some are very comparable to a Courtyard or Hilton Garden while others are way below that level, and this was one of those at the bottom. Breakfast was only juice, coffee and oatmeal. First restaurant type hotel since covid that has not had some choice of cereal, energy bar or something to offer for breakfast. They would not even allow you to sit at one of their tables to have your coffee even though there was ample space for social distancing. The only reason for two stars instead of one is that the room was clean. less

Friendly employees. Spacious rooms. Great location. Only complaint is you can hear the people in neighboring rooms, especially because of the adjoining door in suite. Bring a fan to drown out noise. No breakfast. less

This hotel is our go to when we stay in this area. The rooms are large and clean plus have a good smell when you walk in. The gentleman at front desk is friendly as well. The scenery around is gorgeous plus have rockers to sit out by your room to add a extra bonus to enjoy God’s country. The only complaint i would have is the beds are a little bit hard but not enough to stop me from coming back. The pillows are very comfortable Close to several restaurants & stores plus several places to go to to sit by the river. Definitely will be back less

First of all, when I called to book this room from B/W Corporate, they lead me to believe that I was getting a room at $161 per night (Special B/W Member Only Price). Later found out due to weekend rates it was raised to $269 per night, for the last 2 nights, WHAT! Why didn't they make that clear to me in first place. Also, front desk staff not friendly or courteous, I informed one of them there was only 1 towel in room for 3 of us, he then brought out some towels but did not offer an apology or even an excuse, I mean really, is it so hard just to smile. All 3 occasions I had to deal with those males (at night), they acted as though they were burdened. I mean really, now these hotels are becoming like the airlines, PAY MORE AND GET LESS, they no longer offer any sort of cleaning in the rooms, breakfast is extra light (coffee and oatmeal) and no pool or jacuzzi either. Well, I wont be staying at any more Best Western Hotels, they can have their crumby Members Only Prices, Man, WHAT A RIP OFF for just a mediocre room.........Do yourself a favor, don't stay at Best Western Cades Cove Inn or any other B/W Hotel. less

We booked online for a weekend getaway. We choose this hotel since it was so close to Cades Cove in the Smoky Mountains. We got a awesome deal on our room. Was very skeptical of booking online and not seeing the room first. Was pleasantly surprised with the room. Very clean and big. Had clean bathroom and didn't smell bad. Wood floors was a plus and it even had rocking chairs on the balconies to sit and look at the Mountains. Excellent location surrounded by the mountains. Townsend less than 1/2 mile away. Beautiful stream close by. River rafting, local craft places and mom and pop restaurants also. Would definitely go back. less