Mixed Results: Hotel - Exellent! Yellowstone Snowmobile Guided Tour - Terrible!
28/02/2019 DaveJ_Mayor, Roseville, California
We stayed three nights at the Best Western By Mammoth Hot Springs and our room was great....comfortable beds, heat worked and the staff at restaurant were wonderful for breakfast every morning!!! Add... more
We stayed three nights at the Best Western By Mammoth Hot Springs and our room was great....comfortable beds, heat worked and the staff at restaurant were wonderful for breakfast every morning!!! Additionally, we signed up through Best Western for a guided snowmobile tour with Yellowstone Year Round Safaris which we hoped would be an adventure of a lifetime, but turned into a terrifying disaster. We met with our guide, Pat who outfitted us with snowmobile clothing and gave us a 5-minute lesson on the operation of a snowmobile. I've operated wave runners so how hard could this be....right? To make a long story short, we were quickly left behind although there was only one other couple riding single snowmobiles in out group. We were on a double snowmobile and ended up crashing into a snowbank and penned under the machine. Pat eventually turned around and found us. Instead of asking if we were okay, we were told that we needed to go faster. After catching up to the couple ahead of us and told the trail was only going to get more difficult, we felt unsafe so decided to turn around. Pat led us back to the drop off point and left us with a couple of his workers. They were waiting for an unguided group to allow them to rent their snowmobiles. We waited for over an hour past the designated time until they showed up so we could be shuttled back to the Best Western. I emailed the owner of YYRS on 2/8/19 to tell him about our experience and requested a partial refund since we didn't receive the tour we were promised. To date, I haven't received any reply or acknowledgement from YYRS. My advice is don't take this tour unless you're proficient in operating a snowmobile and if there's any issues then don't expect a response from anyone at YYRS. less