Worst Best Western I've ever stayed in, having stayed at 50+ for my job
My room door came open and when mentioned to reception, Nancy told me the problem didn't exist, and accused me of trying to get a free night (my company pays my travel expenses FYI )
In addition, the... more
My room door came open and when mentioned to reception, Nancy told me the problem didn't exist, and accused me of trying to get a free night (my company pays my travel expenses FYI )
In addition, the AC had a strong mould odor, I also mentioned this but apparently it also was all in my head!
Never staying at this hotel again and will seriously rethink staying at Best Western hotels.
Incredibly rude, entitled staff. less
Elaine Mealey, General Manager at Best Western Butch Cassidy Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
We had our engineer look at the door and ac unit, but both door and ac are working properly and no mold in the room. If there was an issue why did you not bring this up after checking in. We would of been glad to upgrade or even switch the room.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.