Won't stay here again. Out dated food in fridge
30/01/2018 Eddie114, Nephi, Utah
Checked in. Room dirty. Someone else's hair on the floor in the tub and in the sink. They change the bedding the next morning. They don't have a cart to throw the dirty sheets into. They throw them ou... more
Checked in. Room dirty. Someone else's hair on the floor in the tub and in the sink. They change the bedding the next morning. They don't have a cart to throw the dirty sheets into. They throw them out the door in the dirt and ground. Breakfast sucks. Not even worth the night stay. Cold food in the fridge was way out date by 10 days yogurt is what it was. Breakfast was not even worth for me to stay here again for next time. I will stay at the other best western any day or night for sure. Will pass this one by in a heart beat. Just don't stay here. less
Elaine M, Front Office Manager at Best Western Butch Cassidy Inn, responded to this review
We would like to apologize for not, at the very least, meeting your expectations during your stay with us. As for the issue of the laundry being put out on the sidewalk, we do have several carts that we normally use, but because of the weather and the amount of ice and snow that we had, it makes it very dangerous for our cleaning staff to bring the carts out, therefore, our housekeeping staff collects them as they are set out and takes them to the laundry to be washed immediately. As for the yogurt in our breakfast fridge, the date that is printed on the individual cups, is a sell by date, not a use by date, so, you actually have 3 weeks to use it. We apologize that that specific information is not public knowledge. During this time of year, as it is our slow season, our breakfast ladies have the opportunity to cook eggs, sausage, and hash browns to order by our guests, so I am not really sure why you weren't able to take advantage of that, but hopefully, you will give us another chance to serve your needs.