Spent 5 nights in mid june, the ones with the 35+ degree heat wave. We were a party of two - me and my mother, who has mobility problems and is moving with a cane. I chose this hotel because of the easy access to the underground, the relative proximity to central attractions, the favorably reviews and the price. So here are my thoughts:
Location: The hotel is located in 3min walk to Earls Court station, thus providing easy access to 2 tube lines - you are on 25-30min ride to all London main attractions. There is a bus stop too. The hotel itself is located on side street, across a private garden - ensuring good sleep. Plenty of eateries around, as well as a M&S and a Coop for more budget travels.
Room: The room we got was on second floor (third if you count the basement rooms). I was pleasantly surprised by the space it provided - for the notorious "London rooms sizes" it offered everything needed with the possibility for two people to pass each other. Twin beds, a wardrobe, a desk with chairs and a bath. Not many space for suitcases though - as we used the chair to put one of our suitcases on, the entrance door was blocked all the time.
The major downside is the lack of AC. We happened to be in London at the 35+ degrees heat wave and we sweat every degree of it. The window can be opened for only 30cm, which did not provide the fresh air that we needed. I overheard one girl to ask for a fan at hotel reception, so this may be a solution. As we are a light sleepers, we opted this option out. I did read that other people complained about it, but never thought I will be "lucky" enough to experience a heat wave in dry and sunny London. Never underestimate the unpredictibility of the weather!
The thing that annoyed me the most was the layout of the bathroom - very narrow passage to the toilet, you can not turn because of the bath. And the bath itself was very deep, so we often experienced difficulties entering and getting out after a shower.
Breakfast: We had the continental included in our room rate which proved to be enough for us. Salamis, cheese, tomatoes and cucumbers, cereals and croissants. You can upgrade to a full english for a couple of pounds, so overall no complaints here. The breakfast is served in the basement, but there is a lovely garden with a terrace where you can enjoy your morning cup of coffee.
Accessability: For people with mobility problems there might be several issues. Fistly the breakfast room - it is in a sort of a basement, so there are a couple of steep stairs you need to take to get there. In the hotel there are two lifts, although one is very small and you may find it difficult to fit 2-3 people in there. The building is old and although they made a good reconstruction to turn it into a hotel, there are a couple of places where you find small strange things. Our room was on the second floor, but we had additional 5-6 steep stairs to get to it. The personnel could have asked or proposed to change our room upon check in seeing my mother was moving with a cane and obviously experienced some difficulties moving around..
Overall: Do not get me wrong, there is no really big issue with the Best Western Burns. It delivered what has been advertised and the personnel did a lot to make us feel welcome. I am by no means a picky customer and I am well aware the majority of accommodations in London are small, old and too expensive for the quolity they are providing. It could have been a disaster . But will I stay again? Well, If the price is fair and I lack other options - yes. And if it is not in a heat wave or they put an AC. Otherwise I would think before renting it again. For the 110+ euros/night I paid I think there may be better options.
Note: On two occasions we were getting back relatively late at night (after 12 a.m. ). The personnel was either missing at the reception or did not show any interest in us. Yes, we are ladies, but we were not asked for our names nor room number. What if some criminal enters? With the recent security scares all over Europe, the hotel management should look more into the safety of its customers. less