I recently returned after a 10 night stay at the Best Western Burns hotel where I was totally happy with my choice. My single room on the third floor was a good size, clean, and overlooked the garden ... more
I recently returned after a 10 night stay at the Best Western Burns hotel where I was totally happy with my choice. My single room on the third floor was a good size, clean, and overlooked the garden at the front of the building, which made for a very pleasant view. The location and price could not have been any better since I had a package reservation with hotel and air fare made 4 months in advance. The staff was polite and efficient, day and night. Housekeeping kept the room tidy and the bathroom spotless. There was plenty of space for moving around the room and for a suitcase on the stand. The bed was comfortable and the light switches conveniently placed. Despite having read a few negative reviews, this hotel was a very good value for the money. I think the hotel was full the days I was there, but you couldn't tell because almost no sound at all came through the walls or from other floors. It is an old building so some quirks are to be expected: the bathroom is quite small, but had every convenience; the floors are squeaky no matter where you step or how carefully; the 2 elevators are small, but easily fit 2 adults with luggage. There are only 2 negative things I can report. The kettle in my room was cracked so water spilled out when boiling temperature was reached, but as soon as I told Reception about it, they had a new kettle brought up within 10 minutes. And, the smoking area was right outside the hotel entrance on the front steps, so when anyone was outside smoking, the stench drifted right in my window, which I preferred to have open, but with all the smoking in the city that you can't get away from, it wasn't a big problem.
The positives easily outweigh the negatives and I will definitely stay at this hotel again the next time I'm in London. less