From the New York Sheraton to Hiltons in Dundee, there is no better service than the Burnett Arms in Banchory
From the moment we walked in (earlier than check-in time) to the Burnett Arms in Banchory, we felt welcome (even with a larger than life cross bearded collie) and a 6ft costume dog in two suitcases.
Nothing was a problem. Staff were universally friendly and welcoming. The food was outstanding. We ate there in the evening for two of our nights stay, and both nights the portion size was phenomenal. We are both vegetarians, and there was a good selection aside from the standard veggie lasagne and mac n cheese. Breakfast was wonderful. It’s the first time I’ve been to a hotel where tomato juice wasn’t an extra. Believe it or not, I had to ask for less mushrooms on day two.
The bedroom itself was perfect with a large bathroom and comfy beds. I was there for work, and usually I don’t take my dog with me. However, my friend who normally looks after him had broken her leg, so my dog was with me. Wi-fi was top-tip, as was heating, tv etc. and a bottle of complimentary water.
There were dog biscuits behind the bar, and staff were always ready with a bowl of water. Above and beyond, the owner offered to take him for a comfort break during the day, and my dog was the King of Banchory for a day. I’ve actually never seen my dog so relaxed when we’ve been away, and that in itself is testament to how much this hotel is genuinely friendly, welcoming and just a lovely place to be.
There was also a resident’s lounge next to our room, so my colleague was able to get some quiet time whilst I was watching my soaps…
I’m just sorry I couldn’t have stayed longer, and hung out a bit more. And that’s the first time I’ve ever said that about anywhere I’ve stayed.
On a personal note, I had admired Sheila’s poppy who served us breakfast. I said that every poppy I buy just falls off because I don’t have a button hole as such. She said that she had another at home that was made by the Banchory Girls Brigade. Later that day, she appeared with a felt poppy for me. I put a donation in the tin, and thanked her profusely. Little things mean a lot. And I mean that, from the pzazz of the New York Sheraton to the corporateness of the Hiltons, there’s nowhere I’ve had better service than the Burnett Arms in Banchory. less