Good location to visit York but let down by sleeping in the broom closet!
13/02/2017 Sylvia L, Norwich, United Kingdom
On arrival hotel looked fine, nice location to visit York, grounds looked nice enough, bird of prey centre right behind the hotel. On entering the hotel young girl on the reception didn't say much apa... more
On arrival hotel looked fine, nice location to visit York, grounds looked nice enough, bird of prey centre right behind the hotel. On entering the hotel young girl on the reception didn't say much apart from the necessities, "please settle the bill now and here's your key" etc. Hotel seemed fine, clean, tidy as we walked to our room but on finding our room we opened the door to find what we could only describe as a broom cupboard! Between the foot of the bed and the wardrobe there was a gap to walk through no more than 12 inches wide to get to the bathroom! It's only saving grace was that it was clean (although shower gel was not re stocked after we used it and the empty bottle of complimentary shower gel we used on the first night was still in the same place on the side of the bath where we left it 3 days later!) much more attention to detail needed in many areas we're afraid to say. When we booked out we were asked which room we were in, I replied the small one! To which to my utter amazement she replied " oh that's not our smallest room! I find that impossible to believe that there could possibly be a smaller double room than the one we had! To be fair we didn't pay a lot for a 3 night stay with breakfast and we got what we paid for. When we found the deal with 40% off we didn't realise they would take 40% off the room size too! less
BurnManager, Guest Relations Manager at BEST WESTERN Burn Hall Hotel, responded to this review
Thank you for taking the time to review us.
Pleased you found us a good location and we enjoyed looking after you.
We do have a Harry Potter cupboard under the stairs 60% off.
Please visit again soon.