Hi we stayed here 22/10/16 read other reviews good & bad.
Location was lovely really relaxed, hotel was nice but only not many bits to go in , all seems to be meeting rooms,
Stayed for afternoon tea was lovely , bar staff were okish , benson bar was cramped and full , so we sat outside , nice seating area but no heaters , they were unplugged !! Checked in to our room , and had asked for a nice room at booking as it was our anniversary, knew they would be a price to pay to upgrade, the reception staff were GREAT !! Really nice , lovely young girls , bent over backwards for us ,
So our room was 107 small , bed seen better days was the most Uncomfortable bed I've ever slept in !! Room was cold no heating , we ask when it gets turned on ?? Said they would fix it , they put a heater in our room to warm it up for us , yes and it did, small and chatty room , bathroom omg very dirty in deed , shower & curtain full of mould , floor & tiles filthy !!! We couldn't shower at all waited till we got home, yes there was no room upgrade !! And we asked but they were full, sorry they said we didn't know , I was fuming 😤 too late to go else where so stayed.
Evening we booked in the restaurant BIG mistake !! Staff were good apart from one , who was serving us , she is training to be duty manager , ha what a joke she is rude, abrupt , showed us to a dirty table and never cleaned it ! After 20 min she still didn't take our order or ask if we wanted a drink , but seated others , I asked her to order she just ignored me again and again , so there was a a older guy think he was in charge , very busy man , I explained he wasn't happy , served us straight away, we waited 50 min for a drink , dirty table , no water or side plates etc like others, I cudnt believe it, he asked her to do table and collect our drinks , she ignored him , so he went his self, I bet there was some cross words .
Food was reasonably priced, I had lasagna , yuk , no meat no pasta just plain tomatoe sauce n cheese , I'm a cook and that was disgraceful, pleaae chefs look it up in a cook book, lasagna is easy, my partner had belly pork which looked and tasted lovely. No atmosphere, no soft music , just a empty feeling not a happy place, so we didn't leave a tip which I was upset about , cos I know how hard they work.
Breakfast was nice , good choice , free for all , no menus etc, sausage was nice but under cooked , had to change mine,
In a nut shell lovely place, most staff fantastic ! Especially reception, upgrade your room and make sure it's done .