Poor management and unclean
Some of the staff were quite pleasant, friendly and helpful. However, the manager is not. When a large blood stain was found on the sheet, I was willing to overlook this problem and just get new she... more
Some of the staff were quite pleasant, friendly and helpful. However, the manager is not. When a large blood stain was found on the sheet, I was willing to overlook this problem and just get new sheets for the bed. But when my grandchildren were getting bitten by something in the room and the manager shrugged it off and insinuated the problem came from me, I was not very happy. I demanded nothing of her other then to just let her know there was an issue in this room. less
Lori M, General Manager at Best Western Burlington Inn, responded to this review
Thank you for your review, my entire staff including myself is very friendly and accommodating to all of our guest. I addressed your issue with the bed sheet as soon as you let me know which was the next morning after you spent the night in the room, myself and my head housekeeper went to the room and yes there was a lot of blood on the sheet and it was fresh not a day old we removed all bedding into a trash bag a threw it out, and my front desk asked you to change rooms which you declined. As for your grandchildren getting bit you stayed with us for 3 days and did not report anythinig until check out. Which our pest control company came out the same day did a full room inspection and nothing was found.
I do apologize if you did not enjoy your stay my staff and myself tried to accommodate you and your family the best we could.