Horrible customer services lady, the manager Lori, and the room service
At first, the customer service man was nice. But, the lady and the manager Lori were rude. They accused me left the DO NOT DiSTURB sign on my door handle when there was no sign given in my room from... more
At first, the customer service man was nice. But, the lady and the manager Lori were rude. They accused me left the DO NOT DiSTURB sign on my door handle when there was no sign given in my room from day one. After staying there one night, I went to work early next morning and came back around 10 PM, noticed my room was the same condition as it was after I went to work; no room service and there was no DO NOT DiSTURB sign on the door or inside the room. I went back to the front desk and reported to the customer service lady and she refused to offer any solution. She said no room service, manager, or vacant room were available, I have to live as it. After spent about an hour arguing, she then checked the computer and stated that the room was not serviced due to the DO NOT DiSTURB sign hang on the door. I asked who put the sign and where was the sign when the sign was not given and I didn't bother to ask for the sign on my first night there? But she was not able to answer my questions. She then offer me a vacant room across from my room. I was so tired went back to my room, moved my luggage and leave my food in the frig because the frig in the new room was not working, then went to bed. Next morning, I got up early, checked out, and spoke with the manager Lori. She said that she saw the DO NOT DiSTURB sign hang on my room. I asked where was the sign and who did it? I even ask she review the security camera and let me know. She said it won't happen right the way. I the reported the incident to BestWestern corporate customer relations. Of course, Lori accused me hanging the DO NOT DiSTURB sign and refused to provide proof from the security camera. Both of these ladies are the worst hotel customer services and should be reviewed my the hotel owner. It was my first and will be my last staying at this hotel. less
Lori M, General Manager at Best Western Burlington Inn, responded to this review
I do apologize for your room not being serviced, but unfortunately I am not aware of this situation I Lori Maldonado have never spoken to anyone regarding a DO NOT DISTURB sign being placed on there door, I don't know when you stayed at our property or the name your room was under. If you would like to speak about this incident you can call the property at (609)261-3800.