Lisa M is a rerrible manager
23/11/2017 Hotelstayer329, Indianapolis, Indiana
Lisa was rude, did not address the broken refrigerator. Would definitely look elsewhere for the price point of this hotel. Water pressure poor. No ice machine on second floor, need to walk to first fl... more
Lisa was rude, did not address the broken refrigerator. Would definitely look elsewhere for the price point of this hotel. Water pressure poor. No ice machine on second floor, need to walk to first floor to get ice. Rude manager who said, show me the receipt when I said food spoiled, I provided it, then, copied it. Subsequently asaid, just wait here while I get mantenance to look at it when I was leaving. Really? Make me wait for 20 minutes when I am leaving? Advised her that she will likely lose more money by this rating then refunding the $25 I asked for because of the spoiled food, so here it is, as promised. less
Lori M, General Manager at Best Western Burlington Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us as we use your feedback to implement improvements to ensure we offer a better experience for guests in the future.
I'm sorry you feel that way Mr. Yang I tried to assist you that morning and you were in a rush to leave yes you did give me a receipt and most of the items on your receipt was non refrigerated foods except for $14.05 which we did refund you.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If you have any questions please contact me directly (609)261-3800.