Best Western Burlington Inn

2020 Route 541, Westampton, New Jersey, 08060-4411, United States
based on 377 reviews Trip Advisor Logo
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Best Western Burlington Inn

Guests are thrilled with our pet-friendly, dogs only, hotel thats situated close to every must-see attraction in the region. Were near major highways and just 20 minutes to the McGuire Air Force Base. Guests in town for a little sightseeing are welco show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
2020 Route 541, Westampton, New Jersey, 08060-4411, United States

Reviews of Best Western Burlington Inn

Traveller Overview:
3.5 Rating: 377 reviews
Excellent 36%
Very Good 29%
Average 10%
Poor 9%
Terrible 13%
Rating

Ustavio, wrote review 13/01/2022

Disgusting dirty not clenaed broken bed

Me and my brother stayed here for the holiday weekend to see our family not alot of places left open for reservations so we chose thos one. We had better encounters with other hotels of the same brand... more

Owner Response
Guest Relations Manager, General Manager at Best Western Burlington Inn, responded to this review
Dear Ustavio, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take the value on your report regarding the condition of the hotel especially the beds and the cleanliness at that time. We will act on these complaints and will fix all problems as soon as possible. Your business is our priority and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.
Rating

Pathfinder276380, wrote review 07/01/2022

Awesome experience

Samuel at front desk was awesome took care of my need with Best care. He was diligent and understanding this location must be very pleased to have an employee of his character. Thanks for your hard w... more

Owner Response
Guest Relations Manager, General Manager at Best Western Burlington Inn, responded to this review
Hi Pathfinder276380, Thank you for your valued and motivating feedback and for leaving a 5 Star Review. Our team works hard to the best of our ability to ensure we satisfy your everyday needs and we are pleased to know we succeed in doing so. We will share your kind words with the staff especially Samuel. Please come again to see us soon!
Rating

briannaf2727, wrote review 03/01/2022

ROACHES

Woke up and turned on the lights to see cockroaches crawling around everywhere. Absolutely disgusting and handled poorly by management and Best Western corporate. Would not recommend and will never bo... more

Owner Response
member_full_name, General Manager at Best Western Burlington Inn, responded to this review
Dear briannaf2727, Thank you for alerting us to a potential pest problem. Any issue related to pest alerts is quickly addressed through professional treatment and investigation. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Rating

Luis R, wrote review 30/10/2021

Nightmare

Do not pay this expensive hotel. you will not receive what they advertise. the picture were taken years ago, it does not look like the picture. the employees hate working at this hotel, they are not f... more

Owner Response
Guest Relations Manager, General Manager at Best Western Burlington Inn, responded to this review
Dear Luis R, Let me apologize for not meeting your expectations during your recent stay. Your comments are concerning and definitely do not represent the high-level goals we have in place. We want each and every guest to feel they received value for the price paid. I am truly sorry we did not meet this goal with you.
Rating

bbernard19477, wrote review 25/10/2021

It’s a room…

Bed was reasonable but many other items not working or substandard. Examples: hair dryer not working. Water cooler in fitness center empty. Room did have fridge and microwave, which was nice. Basicall... more

Owner Response
Guest Relations Manager, General Manager at Best Western Burlington Inn, responded to this review
Dear bbernard19477, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.