Kudos to Kevin!
20/10/2018 Amy A A, Layton, Utah
We recently stayed at the Best Western Burbank Airport Inn and I first have to say that the manager, Kevin, was exceptional! He went out of his way to make our stay pleasant, even upgrading our room t... more
We recently stayed at the Best Western Burbank Airport Inn and I first have to say that the manager, Kevin, was exceptional! He went out of his way to make our stay pleasant, even upgrading our room to the accessible rooms (after a cancellation). This was immensely helpful and appreciated as we were traveling with my father and aunt, both of which require C-pap machines for sleeping and my aunt has Neuropathy making it difficult for her to walk and take high steps (such as into a bathtub, etc.). I seriously cannot say enough good things about Kevin. He is the BEST! And actually, everyone at the hotel was awesome! We were always greeted with kindness and friendliness from the front desk. Our questions were always answered with patience and smiles :) And the breakfast attendant, (I think her name was Laura) was great too! Everything was clean and kept stocked in the breakfast room and she was kind and helpful to everyone.
I must say that when we first arrived at the hotel, we considered going elsewhere because of the condition of the neighborhood. Garbage and graffiti on the street... It did not appear safe and I was worried about having my dad and my aunt there. BUT... going inside the hotel brought a completely different feel. We were pleasantly surprised and I'm so glad we stayed! Clean and comfortable. The BEST staff. The upgraded room. It was a wonderful stay and we felt very safe inside.
Complimentary parking was also a nice perk. We used the handicap space so we didn't have the issues that other reviews mentioned. But we also used Uber to get around so our car remained parked and we did not have to worry about getting in and out of the garage anyway. Manager Kevin even let us have early car in (before check in) and late car out (after check out), which was SO GREAT!
Lankershim blvd is almost a straight shot to Universal Studios so it was a short Uber ride away for us, as was the Walk of Fame and Madame Tussauds Wax Museum.
We enjoyed our stay very much! Thank you Kevin & staff!! less