After pouring over the reviews, we booked at this Best Western figuring it would be a safe bet. But because our room was literally in the lower level, not even the ground floor, we were completely thr... more
After pouring over the reviews, we booked at this Best Western figuring it would be a safe bet. But because our room was literally in the lower level, not even the ground floor, we were completely thrown off. It was like entering a dungeon each time we walked down the hall. There was a huge stain and dirty socks on the rug upon entry. The bathroom door opened out so it literally blocked entrance into the room any time it was open. The hotel claimed it had been recently renovated, but adding new light fixtures and a larger tv does not constitute renovated. The dark furniture, heavy bedskirts, and dark linens on the bed just gave the feeling of an outdated and dirty room. Breakfast was an absolute disaster and our family of five actually ended up skipping it. There were no covid precautions in place. While I realize many people believe the pandemic to be over and do not want to take precautions, some travelers are still trying to be cautious. The sitting area for breakfast is crammed against the buffet area, so it is impossible to distance or quickly move through the line due to the amount of people sitting on top of you. We just wanted to grab prewrapped food and coffees for our day long drive but we opted out. Across the street are newer looking Comfort Suites and a Holiday Inn - look there before you book here. It is not worth the money. less
Jessica Noteboom, Marketing at Best Western Buffalo Ridge Inn, responded to this review
Thank you for your recent stay and for taking the time to provide us with feedback. I apologize for not meeting your expectations. Our rooms have all brand new carpet, fixtures, furniture and linen, I'm sorry you felt otherwise. Most guests appreciate the full breakfast being back in place, but we do also offer a grab and go breakfast for guests that prefer that style. We pride ourselves in providing a superior guest experience, and I'm sorry we fell short with that.
Amanda Blume - GM