An ok hotel but didn’t really live up to expectations
20/08/2019 tac0matraveler, Tacoma, Washington
Location: we stayed here as a starting point to go to the monasteries as well as to check out the local area. The hotel is across from a coffee shop, bank with ATM and walking distance to a restaurant... more
Location: we stayed here as a starting point to go to the monasteries as well as to check out the local area. The hotel is across from a coffee shop, bank with ATM and walking distance to a restaurant you the river that the front desk recommended. This is a rural area so be prepared for dog barking through the night and rooster crowing in the morning.
Staff: Staff was pretty much friendly. The front desk staff named AnaMarie (sp? - the one who worked in London for a period-wish I had her name proper to give props) was the best staff person I meet in my almost two weeks in Romania and is probably the only person in Romania who understand the term customer service. The other front desk staff were friendly but seemed very pre occupied at checkout to get the room keys cards back and kept asking if we turned them in even before we had all checked out. My biggest grip is i don’t think the Best Western reward program has made its way to Romania. None of the benefits regarding our diamond level were offered or understood. Additionally none of our reservations got run through our account, claiming that it doesn’t work through third party sites (which has never been an issue anywhere else). It’s been a nightmare to try to fix upon our return.
Food: food was good and the breakfast/coffee offered was not the best we had in Romania, but descent.
Rooms: rooms were ok but had no AC. We were there during a particular hot period and our rooms were hot even at night with the balcony door open. We did get a couple of fans from the front desk which was helpful. Our room had a giant concrete pillar in it which made the room smaller, harder to get around and less room for luggage. There are two floors with balconies so that was nice. less
BEST WESTERN B, Public Relations Manager at Best Western Bucovina, responded to this review
Hello and good day!
On behalf of the staff of Best Western Bucovina we’d like to thank you for your review and to assure you that we’re processing all the opinions you kindly leave on any platform in order to better our provided services. As for the Best Western rewards program, the reception can give you a better room only if it has availability, which, checking the date of the review it points your stay durring mid seazon, when our hotel is fully booked, due to our reliable services.
We'd like to thank you for your complete review, and to welcome you anytime you'd like to revisit the area!
We’re happy to hear that you enjoyed your stay at our hotel, and await for your return with open hands and warm hearts!