15/09/2016 689joannel, Dumfries and Galloway, United Kingdom
Arrived at 14.45 to be told rooms not available until 15.00 even though laterooms.com confirmation email states check in 14.00, was told by receptionist they had it wrong and we should wait in the lou... more
Arrived at 14.45 to be told rooms not available until 15.00 even though laterooms.com confirmation email states check in 14.00, was told by receptionist they had it wrong and we should wait in the lounge until 15.00 when somebody from housekeeping would let us know our room was ready! Public areas are a bit dated and tatty the high traffic carpets need attention really. We had booked a standard double which was on the ground floor and very small and quite claustrophobic the gap between bed and wall was "side crab & shimmy, slam your toes on the chair in the corner & smack your head on the tiny TV bolted to the wall, reverse turn shimmy past the desk chair, kick the bin, land in the passage, dive into the bathroom, one at a time please!!!!" The notice that stating do not leave valuables in your room was off putting seeing as how it was ground floor & sash windows, so we packed a bag with our valuables to go to the pool, which is nice and modern but less than relaxing as what appeared to be a large family group with a dozen under 10's ducking diving and bombing, so quick hot tub & out. Well at least we got a quiet drink before our meal in the salmon leap restaurant, did not need to book plenty tables, menu a bit dull & pricey for what we got, "chicken supreme?" nothing supreme, it was a roast chicken quarter! choice of chips or salad with all dishes, menu needs updating and varying badly, it was not thrilling. Am very glad we only stayed the one night. less
BAH_management, General Manager at Best Western Buchanan Arms Hotel & Leisure Club, responded to this review
Thank you for your recent review of Best Western Buchanan Arms Hotel & Leisure Club.
I am sorry that on this occasion the hotel did not meet your expectations. I understand that varying properties cannot always cater to all tastes, and understand that there can be differing opinions. I am pleased however, that this is not usually indicative of the many fellow traveller reviews which we have experienced of late.
Thank you again for your constructive feedback.