Have just returned from a solo 3 night stay. Having prior to that spent 3 nights in Arran I came straight from there by public transport to the Buchanan Arms. Saturday was a wet day and I felt a bit bedraggled by the time I had negotiated Balloch bus station in particular.
However my mood changed the moment I entered the hotel. I was given a warm welcome at reception and a detailled-talk through. I was upstairs in room 42, smallish but cozy. Cold as it was upon entry, the electric heater soon warmed it up. Perfectly adequate.
I was on a dinner, bed and breakfast deal and the food was superb. Although I had initially booked a table for dinner, the Salmon Leap was very busy so on all 3 nights I simply ordered food to my room. While a seperate room service menu exists i just asked if I could order to room off the main dinner menu. This was instantly agreed to without quibble. Whether this is standard practice or something done on a discretionary basis to solo travellers on busy nights I do not know. But it was much appreciated. On checking my bill, the £3 tray charge was also part of my £22 dinner allowance and not added on seperately which was great but to be honest unexpected.
Ice buckets are provided instantly and for free if you go down and get them yourself (£3 tray charge otherwise) and no annoying 'no outside food and drink allowed' signs......if you know what I mean.
As other posters have said the breakfast buffet is great but (probably as a result) it is very very busy, particularly the later you go. If you go down after 9 expect a food queue akin to school dinners (ok maybe a slight exaggeration) and there is no lull, so no point in sitting down hoping it will die down in 10 mins. it doesn't. There's no point in me suggesting a counter server presumably because it is literally a 'help yourself' breakfast and that is the appeal, and ye Gods folk take full advantage, especially several members of that party in on Saturday night!!!!! Ye Gods guys, had some of you fasted for a week?
The shower was a good power one, although I am surprised there was no bath mat. The bed was extremely comfy although sleep much after 7am is impossible due to creaky floorboards and voices in corridors.
As other posters have correctly said, the wifi isn't great, especially at peak times, although with this being the February holiday chances are this was due to my observation of large numbers of kiddies never off their devices. However......since my own mobile wifi was unuseable due to bad signal this is something that should be addressed as far as possible for a large scale place like this.
But I am awarding it 5 stars because I loved the place and any minor quibbles are just that, and don't justify me marking down in any way from what has been 3 great days. It's a rustic Scottish hotel, not The Ritz. less